Choice Hotels is a hospitality company that operates a global portfolio of hotels, including the Quality Inn and Suites brand. The company focuses on providing comfortable and affordable accommodations for both business and leisure travelers. With a commitment to quality service and convenience, Choice Hotels caters to a diverse range of customers, including families, corporate guests, and groups looking for reliable lodging options. Through its website, qualityinnandsuites.com, Choice Hotels offers users the ability to book rooms, explore amenities, and access loyalty programs. The platform serves as a resource for individuals seeking information on hotel locations, pricing, and special offers. Overall, Choice Hotels aims to deliver a satisfactory lodging experience while maintaining a strong presence in the competitive hotel industry.
Choice Hotels receives a mix of feedback, with a significant number of negative reviews overshadowing the positives. While some reviewers highlight the helpful and friendly staff at certain locations, such as the Quality Inn in Casper, WY, many others express dissatisfaction with the overall quality of the hotels.
Common complaints include dirty rooms, poor maintenance, and inadequate breakfast options, with guests reporting cold food and insufficient replenishment. Issues with customer service, such as unhelpful staff and problems with loyalty points, further contribute to the negative sentiment. Although a few customers appreciate the value for money, the overwhelming consensus points to a decline in quality across various locations. Overall, the sentiment leans heavily negative, reflecting widespread disappointment among guests.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.1 | 48 | 100% | +1.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 5.0 | 1 |
| Dec 24 | — | 0 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | — | 0 |
| Mar 25 | 1.0 | 2 |
| Apr 25 | 1.0 | 1 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 2 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 48 most recent reviews.
“The Quality Inn Suites in Casper WY front desk was extremely helpful in trying to resolve a duplicate booking”
“During a 2 week travel vacation I stayed at 2 different Quality Inns, the worst experience in hotels”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hotels.
| Company | Overall | Legit | Quality | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.1 out of 5 (poor) | 67 out of 100 | 2.2 out of 5 (poor) | 2.4 out of 5 (poor) | 1.9 out of 5 (poor) | — | 48 |
| 4.2 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 4.2 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 3.6 out of 5 (good) | 100 out of 100 | — | 3.1 out of 5 (fair) | 2.6 out of 5 (poor) | −14% | 918 | |
| 4.9 out of 5 (good) | 100 out of 100 | — | 5.0 out of 5 (good) | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 |
Bottom line: Choice Hotels is #5 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 1.9).
48 reviews of Choice Hotels. Filter by what matters to you.
The Quality Inn Suites in Casper WY front desk was extremely helpful in trying to resolve a duplicate booking. Room was clean. Breakfast was well stocked. The staff were all friendly and helpful throughout the hotel.
Very easy to understand!!
I must say this hotel in Lubbock on 5113 S Loop 289, Lubbock, TX 79424 was simply AMAZING. Usually cheaper hotels in Lubbock area are NOT GOOD, but this one I hit on the spot, very clean, staff very helpful, rooms very comfortable and the breakfast was absolutely enjoyable. We had a fantastic stay at this place. I will definitely come back as our kids are at Texas Tech University.
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A very peaceful clean and pleasant staff
Quality inn is a nice hotel They keep it clean Staff know how to talk to you Also Alice is nice she try to help you in any way she can. Hotel is pretty quiet I will also let others know about this hotel.
Quality Inn South Saunders Street in Raleigh NC is Excellent place to visit and stay. I love staying at this hotel..Updated rooms breakfast when it was open very delicious tasting
Quality Inn Bangor South was a great decision. Staff was courteous and helpful. Good breakfast, comfortable room, very clean. I will choose this location again next year.
Recently stayed at Quality Inn in Oxford, MS and it was excellent! The room was clean, the bed was like sleeping in a cloud, I slept so soundly! The complementary breakfast every morning was exceptional. Nice friendly staff and great service. Will definitely stay at a Choice Hotel again.
Had wonderful experience at there quality inn hotel in boldon Tyne and wear 5* treatment all way rooms immaculate leisure facilities amazing food fantastic best of all staff very very friendly nothing is a problem for them I've lost count how many times I've stayed and can't wait to return
After two stays at the Quality Inn and Suites WinnipegManitoba I finally found the time to yel about my stay.First of all "Cleanliness" is way above anywhere I have ever stayed for a lengthy visit both times the staff bece like Family...so nice ..so helpful..and that was from the very first night.Particularly one of the manager named Simack. The breakfast were wonderful and Carol, the girl in charge helpful and very courteuous and friendly. The Winn City Pub, their Lounge-became like my second family and still go there, staff are great.I was able to do laundry...exercise in their Gym if I chose to, And both facilities werw spotless. I Could say a lot more but wherever you come from in the world you will have a wonderful stay when you choose the Quality Inn and Suites in Winnipeg Manitoba Canada. Sincerely, Darlene Mc.
Choice Hotels is a hospitality company that operates a global portfolio of hotels, including the Quality Inn and Suites brand. The company focuses on providing comfortable and affordable accommodations for both business and leisure travelers. With a commitment to quality service and convenience, Choice Hotels caters to a diverse range of customers, including families, corporate guests, and groups looking for reliable lodging options. Through its website, qualityinnandsuites.com, Choice Hotels offers users the ability to book rooms, explore amenities, and access loyalty programs. The platform serves as a resource for individuals seeking information on hotel locations, pricing, and special offers. Overall, Choice Hotels aims to deliver a satisfactory lodging experience while maintaining a strong presence in the competitive hotel industry.
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