Choice Hotels is a hospitality company that operates a global portfolio of hotels, including the Quality Inn and Suites brand. The company focuses on providing comfortable and affordable accommodations for both business and leisure travelers. With a commitment to quality service and convenience, Choice Hotels caters to a diverse range of customers, including families, corporate guests, and groups looking for reliable lodging options. Through its website, qualityinnandsuites.com, Choice Hotels offers users the ability to book rooms, explore amenities, and access loyalty programs. The platform serves as a resource for individuals seeking information on hotel locations, pricing, and special offers. Overall, Choice Hotels aims to deliver a satisfactory lodging experience while maintaining a strong presence in the competitive hotel industry.
Choice Hotels receives a mix of feedback, with a significant number of negative reviews overshadowing the positives. While some reviewers highlight the helpful and friendly staff at certain locations, such as the Quality Inn in Casper, WY, many others express dissatisfaction with the overall quality of the hotels.
Common complaints include dirty rooms, poor maintenance, and inadequate breakfast options, with guests reporting cold food and insufficient replenishment. Issues with customer service, such as unhelpful staff and problems with loyalty points, further contribute to the negative sentiment. Although a few customers appreciate the value for money, the overwhelming consensus points to a decline in quality across various locations. Overall, the sentiment leans heavily negative, reflecting widespread disappointment among guests.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.1 | 48 | 100% | +1.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 5.0 | 1 |
| Dec 24 | — | 0 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | — | 0 |
| Mar 25 | 1.0 | 2 |
| Apr 25 | 1.0 | 1 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 2 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 48 most recent reviews.
“The Quality Inn Suites in Casper WY front desk was extremely helpful in trying to resolve a duplicate booking”
“During a 2 week travel vacation I stayed at 2 different Quality Inns, the worst experience in hotels”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hotels.
| Company | Overall | Legit | Quality | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.1 out of 5 (poor) | 67 out of 100 | 2.2 out of 5 (poor) | 2.4 out of 5 (poor) | 1.9 out of 5 (poor) | — | 48 |
| 4.2 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 4.2 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 3.6 out of 5 (good) | 100 out of 100 | — | 3.1 out of 5 (fair) | 2.6 out of 5 (poor) | −14% | 918 | |
| 4.9 out of 5 (good) | 100 out of 100 | — | 5.0 out of 5 (good) | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 |
Bottom line: Choice Hotels is #5 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 1.9).
48 reviews of Choice Hotels. Filter by what matters to you.
Recently stayed at the “Quality” Inn in Raeford, NC and was expecting too much for the price I paid. The promotional photos make the venue look far better than it actually is, and breakfast is not exactly inspiring. Luckily, other fast food outlets are nearby if you want to start your day right. (But additional cost) Stay here if you just need a bed for the night and don’t expect to be impressed.
I stayed several nights at the Quality Inn in on Manaul in Albuquerque, nm This quality inn had nice poolside room.. the hotel was pretty relaxed during this Corona period as well as hotel construction. We got to know the helpful courteous staff by name. Unfortunately the good time ended by saying the rooms will be visited by local police. No warnings or a reason why. I asked the manager a couple questions and she didn't want to deal it. In talking to the cleaning staff the police were there for specific room she said she new the room but it wasn't my room. No police came to my room nor was there a reason. Upon checkout the manager asked that I not come back because of all my visitors. She was thinking I was the "police room" she wouldn't let me get a word out to explain which I was and roon number. Instead she threatened to call police. I had a meeting to be at and didn't have time to wait for the police. I tried callie g police and the non emergency number did not ever answer. I chose the same hotel on my next Albuquerque visit the hood out weighed the bad. Price location and vibe were remembered. Upon checkout after three night stay the manager called my room to tell me not to come back. Dhe recognizes my name with the mistaken room guy... I will give them another try and see what happens.
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Quality Inn location in Hayward CA looks beautiful from the outside but the rooms are so noisy and they smell. The rooms are spacious but we had to ask for air freshener. We had a room close to the kitchen and then changed to a different one but still loud noises coming from somewhere. Also, breakfast advertised waffles but the machine was broken for the week we were there and who knows how long it had been that way.
Choice Hotels is a hospitality company that operates a global portfolio of hotels, including the Quality Inn and Suites brand. The company focuses on providing comfortable and affordable accommodations for both business and leisure travelers. With a commitment to quality service and convenience, Choice Hotels caters to a diverse range of customers, including families, corporate guests, and groups looking for reliable lodging options. Through its website, qualityinnandsuites.com, Choice Hotels offers users the ability to book rooms, explore amenities, and access loyalty programs. The platform serves as a resource for individuals seeking information on hotel locations, pricing, and special offers. Overall, Choice Hotels aims to deliver a satisfactory lodging experience while maintaining a strong presence in the competitive hotel industry.
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