Ralphs Grocery Company, operating through its online domain ralphs.com, is a prominent player in the retail grocery industry. The company offers a wide range of products including fresh food, packaged groceries, household items, and pharmacy services, catering to the daily needs of consumers. Ralphs is known for its commitment to providing a variety of high-quality products at competitive prices, making it a go-to destination for shoppers looking for convenience and value. Serving a diverse customer base, Ralphs focuses on meeting the shopping needs of families, individuals, and anyone seeking a reliable and comprehensive grocery shopping experience. With its user-friendly online platform, ralphs.com, the company also caters to the growing demand for online grocery shopping, offering delivery and pickup options to enhance customer convenience. Ralphs Grocery Company stands out for its dedication to customer satisfaction, accessibility, and a broad selection of products, positioning itself as a key player in the grocery retail sector.
Ralphs Grocery Company faces significant criticism from customers, with many expressing deep dissatisfaction regarding service quality and product pricing. Reviewers frequently mention rude staff interactions, particularly highlighting a lack of respect from cashiers and managers.
Complaints about the digital coupon system are prevalent, with many finding it cumbersome and ineffective, leading to frustration at checkout. Additionally, consumers report issues with product quality, including overpriced items and unsatisfactory sushi offerings. However, some customers do appreciate the freshness of produce, specifically praising employees like Izzy in the produce section for their care. Despite a few positive experiences, the overwhelming sentiment is negative, with many long-time shoppers considering alternatives due to ongoing issues.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.0 | 77 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.0 | 1 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | 1.0 | 1 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | 1.0 | 2 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 77 most recent reviews.
“Staff are always friendly and courteous”
“I know I'm not the only customer who feels this way, and you've likely lost many regulars because of these changes”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Grocery Stores.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.0 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.7 out of 5 (poor) | 1.3 out of 5 (poor) | — | 77 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 2.9 out of 5 (fair) | 1.9 out of 5 (poor) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | 4.4 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 2.1 out of 5 (poor) | 2.1 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 51 |
Bottom line: Ralphs Grocery Company is #5 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 1.7).
77 reviews of Ralphs Grocery Company. Filter by what matters to you.
The girl in the Deli section has an attitude about me personally it seems. If looks could kill, I would be dead already. I don't know what I did to get on her bad side but she just doesn't like me, I guess.
I love shopping at Ralph's ( in Corona Ca.off of Limonite) and what I don't like is curbside order but when I have to use it I have no choice. the last 3 curbside orders certain food was damaged. my last order a few days ago I bought hamburger buns, smashed and it was on top of the chicken I bought. before that I bought 12 tomatillos and 5 were damaged. the avocados were hard like a rock and that tells me whoever is shopping and bagging my items doesn't care. I appreciate that they are doing that for me but to have damaged food that I'm paying for given to me is ridiculous! how hard is it to bag frozen and refrigeration stuff together, and cans separate from breads and fruits/veggies? I don't like my bread on top of raw meat! these baggers need better training. I hate to complain but come on!
So, they have taken out almost all good organic food and replaced it with "simple truth",which is average at best. What non private label they do have is inconsistent in quality. Half the produce on the site is unavailable except by delivery and half the other items must be shipped.Ralph's went from being a great California store before Kroger to a third rate market which just keeps getting sadder every year. Old produce, empty shelves, refusal to carry brands other than their own. Today and yesterday the Valencia store was out of stock on Roma tomatoes, portobellos, cara oranges, exotic mushrooms, broccolini and more. . I am going to have to buy everything but cleaning products, butter and soy milk at my organic supermarket- expensive but they always have good and fresh produce and a great organic selection and I don't end up with half an order and still needing things.
Quick answers to the questions people ask most.
You can find current deals and discounts by visiting our website at ralphs.com or by downloading the Ralphs app. Both platforms require registration for digital coupons.
If you were overcharged, please bring your receipt and the item to any Ralphs store for a price adjustment. For more information, visit our website or contact customer service.
Ralphs strives to offer high-quality sushi and deli products. If you're not satisfied with your purchase, please return it to the store for a replacement or refund.
We value your feedback. Please visit our website to fill out a contact form or use the Ralphs app to rate your shopping experience.
Ralphs accepts returns or exchanges of most products with a receipt. For specific details on return policies, please visit our website or contact customer service.
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I have many Ralphs and a Pavillions in my area. I've gone to Pavillions for years but recently decided to do a comparison. I assumed a couple of months of alternating stores then compare. After trips to Ralphs it was so obvious I stopped. Even things on sale were a dollar+ more than Pavillions. The vegetable area had fewer options and (small thing, but super annoying) Ralphs doesn't have baggers. So it's slower to check out. Lines were longer at Pavillions, but given how, much better it is, I don't know if that can be fixed. My last visit the woman checking me out told me she doesn't shop at Ralphs.
I've been ordering delivery from Ralph's once a week since BEFORE the pandemic due to some foot surgeries. All of a sudden last week, after completing my cart (35 items), the delivery would not go through to the last page. I tried about 10 times over 2 days, calling customer service in between. They couldn't help, but gave me a reference number and said I'd be contacted to help troubleshoot the problem; I was never contacted. I had to re-do all 35 items at Vons and have them deliver. It is now four days later, and I still haven't heard anything from Ralph's. They were reliable in the past, but customer service is HORRIBLE if anything goes wrong.
I had made multiple covid antibodies test appointments and every one of them were canceled before I could get tested. Now, none of the Ralphs in my area are even accepting appointments, but still advertising that they offer the test. Please stop advertising a test that you can't perform. 2 stars because they did call to cancel my appointments. Now shopping elsewhere.
Vegetables had a strange smell. Watch out everyone.
Bought New York strip steaks at Bundy Drive Los Angeles at $3.49 a pound. Great Buy - or was it? The reason for the low price, was that Ralphs bought a load of low grade steaks, that were tough, to sell at that price. They weren't advertises as "tough" steaks. They must think that we are stupid. I was deceived into thinking that those steaks were the usual ones they sold at a higher price. Be aware and remember that they reduce prices for a reason, to clear their stock of cheap produce - good profit for them and bad deal for you.
Last monday i went to a ralphs market on avalon and carson in the city of carson ca i was shocked no ralphs milk half gallons no eggs stale bread bagels every dept was lean.i threw out bread bagels. I understand maybe they had a busy sunday but thats something else.everytime i go to that store i see not much work getting done. I have to drive to 4th st in long beach to market at a well run ralphs
Ralphs Grocery Company, operating through its online domain ralphs.com, is a prominent player in the retail grocery industry. The company offers a wide range of products including fresh food, packaged groceries, household items, and pharmacy services, catering to the daily needs of consumers. Ralphs is known for its commitment to providing a variety of high-quality products at competitive prices, making it a go-to destination for shoppers looking for convenience and value. Serving a diverse customer base, Ralphs focuses on meeting the shopping needs of families, individuals, and anyone seeking a reliable and comprehensive grocery shopping experience. With its user-friendly online platform, ralphs.com, the company also caters to the growing demand for online grocery shopping, offering delivery and pickup options to enhance customer convenience. Ralphs Grocery Company stands out for its dedication to customer satisfaction, accessibility, and a broad selection of products, positioning itself as a key player in the grocery retail sector.
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