The speed is well down on what we were…
The speed is well down on what we were promised

Rebel Internet is a home internet service provider based in the UK, specializing in delivering fast and reliable broadband solutions. The company offers a range of services, including full fibre broadband with speeds of up to 1Gb, Wi-Fi, and home phone services. With a focus on customer satisfaction, Rebel Internet has received positive ratings on platforms like Trustpilot, highlighting its commitment to quality service and support. Targeting residential customers who seek dependable internet connectivity, Rebel Internet aims to eliminate common issues associated with traditional broadband providers. The company's advanced hardware, including tri-band SuperPods, and dynamic cloud-powered software work together to optimize connectivity across multiple devices. This innovative approach ensures users experience minimal dead spots and interruptions, making Rebel Internet a suitable choice for families and individuals relying on a stable online presence for work, entertainment, and communication.
Rebel Internet receives high praise for its customer service and reliable internet connection, with many reviewers highlighting the helpfulness of the staff and the seamless setup process. Customers appreciate the company's commitment to resolving issues quickly, often receiving credits for service interruptions.
The flexibility of a monthly rolling contract is also a significant draw for consumers looking to avoid long-term commitments. However, some users express frustration with the difficulty of reaching knowledgeable representatives, particularly when dealing with technical issues. A few reviews mention that the internet speed did not meet expectations, indicating room for improvement in service delivery. Overall, the sentiment is overwhelmingly positive, with many recommending Rebel Internet for its excellent service and support.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 453 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.3 | 17 |
| Sep 24 | 4.5 | 22 |
| Oct 24 | 4.6 | 32 |
| Nov 24 | 4.5 | 33 |
| Dec 24 | 4.4 | 19 |
| Jan 25 | 5.0 | 23 |
| Feb 25 | 4.1 | 18 |
| Mar 25 | 4.6 | 41 |
| Apr 25 | 4.7 | 39 |
| May 25 | 4.4 | 41 |
| Jun 25 | 4.4 | 28 |
| Jul 25 | 4.6 | 26 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 453 most recent reviews.
“I can't imagine the mess I would be in with the undeserving, greedy broadband companies like Virgin Media, EE, Vodafo...”
“UK call center yes, but every call reaches 'reception' who have no visibility to your account, nor any technical or c...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Internet Providers.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.3 out of 5 (good) | 3.9 out of 5 (good) | −1% | 453 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 4.6 out of 5 (good) | — | 738 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 2.9 out of 5 (fair) | 4.4 out of 5 (good) | −18% | 589 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | — | +10% | 271 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.5 out of 5 (good) | 4.0 out of 5 (good) | +3% | 175 |
Bottom line: Rebel Internet is #4 of 5 on overall rating in this group. On website & app, Wessex Internet scores higher (4.6 vs 3.9).
453 reviews of Rebel Internet. Filter by what matters to you.
The speed is well down on what we were promised
The customer service team are very good, very frienly and very quick to respond but the product is rubbish. We were promised 64mbps had our wifi installed and only got 13mbps and horribly low speeds so we complained and they sent another engineer who sorted the issue but made it clear it would happen again. Low and behold we max out at 30mbps but are still charged the full rate for half the promised speeds and the wifi drops randomly whenever it wants. Currently when writing it has been down for 2 hours. Doesnt feel worth it. Edited to add as I was asked by rebel to amend my review after the issue was dealt with. I was told that the inital offer that I was given of 64mbps was from comparison site and even though that was the offer i accepted rebel themselves didnt offer the deal which seems a bit like a scam. After the first issue an engineer was sent to the house and he said there was an issue with the cabinet that he didnt think it would be possible to fix unless we got fibre optics but i dont know if this was passed over to rebel since i had to bring it up to customer services to even see if it was an option. They also told me multiple times that they would turn off the safe search after i asked but i had to send another email 2 days after to actually have that done. They told me multiple times that engineers would be sent to deal with the issues at a cabinet level so we wouldnt need to be home so i was also very surprised when a surly engineer came into my house to check the wifi after it went down again. I was more surprised when, after they left having "fixed" the problem, it went down at both 8 pm and then again at 10 pm. After this we had another agent come out he phoned to see if i was free that day so i said yes. He came to the house at 10 and left his things, said he had to check something and would be right back. 3 hours later he returned. Since then the wifi has cut out multiple times on all devices, sometimes just on some devices, and usually multiple times a day. Since the start of this month (11 days ago) i have used up 3 GB of my phone data as the wifi doesn't connect at home to the point i cant even use whatsapp. The problem has apparently been upscaled to openreach but i dont see it having an outcome beyond me leaving this company which i kind of saw coming since they were bribing people to join with amazon gift cards. Even as i write this i am home alone in my house with only this device active (since my xbox disconnected midgame) and still no wifi I was given 2 seperant months of free WiFi to compensate for the issues which was nice but useless when the wifi doesnt connect with internet.
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It's constantly booting devices off the network daily with no rhyme or reason. We had made reports to customer services and was told it was fixed but it still happens regularly. When it works it's great. Only on a 12 month contract so it's easier to just put up with it now then try and change.
Be aware, they lock down the router so you cannot manage (or change default passwords) unless you manage it via and app and consent to data collection at the router level. It's competitive for a reason. Your data is valuable. You can setup your own router / modem combo to avoid. I feel mis-sold as this data collection was not clearly explained before purchase. The good: great customer service.
Customer service is amazing but i have the "1000mbps" wifi package but my wifi speed averages over 400mbps to 600 mbps and keep in mind its connected with just 1 device at the moment if i was to have more devices on there yes it will drop way lower the Internet speed. Yes i have reset the device many times
Considering we bought their fastest speed (around 1000mbps) the speed is poor and we had to buy a separate wifi booster because the router doesn’t even reach two floors, even though a £60 setup fee was already charged. Unfortunately due to being a student house we’re renting for 12 months more only so they were our only choice, otherwise I wouldn’t recommend.
As a follow up I have been asked to provide further contact details by this ISP - which I have - but remain unimpressed that they reported my initial review, to Trustpliot, because they considered it contained 'hateful content'...what quite remarkable arrogance...
Delivered router late and to the wrong address despite having clear instructions of my house move. Awaiting a refund so I can get to a more reliable supplier.
Rebel Internet is a home internet service provider based in the UK, specializing in delivering fast and reliable broadband solutions. The company offers a range of services, including full fibre broadband with speeds of up to 1Gb, Wi-Fi, and home phone services. With a focus on customer satisfaction, Rebel Internet has received positive ratings on platforms like Trustpilot, highlighting its commitment to quality service and support. Targeting residential customers who seek dependable internet connectivity, Rebel Internet aims to eliminate common issues associated with traditional broadband providers. The company's advanced hardware, including tri-band SuperPods, and dynamic cloud-powered software work together to optimize connectivity across multiple devices. This innovative approach ensures users experience minimal dead spots and interruptions, making Rebel Internet a suitable choice for families and individuals relying on a stable online presence for work, entertainment, and communication.
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