Reliance Water Heater is a business service provider specializing in water heater solutions. The company likely offers services such as water heater installation, repair, maintenance, and replacement for residential and commercial customers. They may also provide consultation services to help customers select appropriate water heating systems for their specific needs.
Reliance Water Heater receives a generally positive reception from customers, with many praising the professional installation and reliable service. Reviewers highlight the efficiency of the installation team, noting that they protect the home and clean up thoroughly after the job.
Additionally, the company is commended for its quick response times, especially in emergency situations, with several customers appreciating the warranty support provided for repairs. However, some consumers express concerns about the pricing, describing the service as overpriced for basic repairs and feeling that the value does not match the cost. While the quality of work is often acknowledged, there are mentions of scheduling issues and minor delays that detract from the overall experience. Despite these criticisms, the majority of reviews reflect satisfaction with the service provided.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Plumbing.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| — | 0 out of 100 | — | 0 | |
| 3.6 out of 5 (good) | 100 out of 100 | −71% | 618 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 25 | |
| 2.6 out of 5 (poor) | 100 out of 100 | — | 1,129 | |
| 4.8 out of 5 (good) | 100 out of 100 | +1% | 1,000 |
12 reviews of Reliance Water Heater. Filter by what matters to you.
11 months ago
Been using their services for years and they've never let me down. Always honest about what needs to be fixed and what can wait.
11 months ago
The actual repair work was done well and the technician knew what he was doing. My only complaint is that they had to reschedule twice due to parts availability. Communication could have been better a... See more
11 months ago
The technician was knowledgeable and fixed the problem, but I felt a bit rushed during the service call. The price was fair and the work seems solid, but the customer interaction could have been more... See more
11 months ago
From the initial phone call to the completed installation, everyone was courteous and helpful. The technician arrived on time and cleaned up after the job. Very satisfied with the whole experience and... See more
Quick answers to the questions people ask most.
Reliance provides water heater installation, repair, maintenance, and replacement services for both residential and commercial properties. They service all major brands and types including tank, tankless, gas, and electric water heaters.
Business hours vary by location, but most Reliance service centers operate Monday through Friday from 8:00 AM to 5:00 PM. Emergency repair services may be available outside regular hours for urgent situations.
You can contact Reliance by calling their customer service line, visiting their website to schedule online, or visiting a local service center. Contact information varies by location, so check their website for your area's specific details.
Yes, Reliance typically provides emergency repair services for urgent water heater issues like leaks or complete system failures. Emergency service rates and availability may vary by location and time of day.
Reliance offers warranties on both labor and equipment, with terms varying by service type and equipment installed. Installation work typically includes a labor warranty, while manufacturer warranties cover the equipment itself.
Installation costs vary based on the type of water heater, complexity of installation, and local market rates. Reliance typically provides free estimates and can discuss financing options for larger installations.
Yes, Reliance technicians are trained to service most major water heater brands including Rheem, AO Smith, Bradford White, and others. They can handle both repairs and maintenance regardless of where you originally purchased your unit.
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Been using their services for years and they've never let me down. Always honest about what needs to be fixed and what can wait.
The actual repair work was done well and the technician knew what he was doing. My only complaint is that they had to reschedule twice due to parts availability. Communication could have been better about the delays.
The technician was knowledgeable and fixed the problem, but I felt a bit rushed during the service call. The price was fair and the work seems solid, but the customer interaction could have been more thorough.
From the initial phone call to the completed installation, everyone was courteous and helpful. The technician arrived on time and cleaned up after the job. Very satisfied with the whole experience and would definitely use them again.
The crew that came to install my new water heater was professional and worked efficiently. They protected my floors and cleaned up completely when finished. The unit has been working flawlessly for three months now.
Had my water heater replaced last month and the technician was professional and knowledgeable. The installation was clean and efficient, and they explained everything clearly. The new unit has been working perfectly so far.
While the technician did fix the issue, I felt the service charge was too high for what was essentially a simple repair. The work was done correctly but I expected better value for the money.
Water heater went out on a Friday evening and they had someone out first thing Monday morning. New unit installed and working great. Highly recommend their prompt service.
Had an issue with my water heater six months after installation and they came back to fix it under warranty at no charge. Shows they stand behind their work.
Overall happy with the service but they arrived about 30 minutes late to the appointment. The technician was skilled and explained everything well. Would use them again despite the timing issue.
Called them for an emergency repair and they came out the same day. Fixed the issue quickly and the price was reasonable.
The quality of work was excellent and the technician was very thorough in explaining the problem. However, the cost was higher than I expected compared to other quotes I received. The warranty coverage is good though, which gives me peace of mind.
If you notice a leak, turn off the water supply to the unit and contact Reliance immediately for emergency service. Do not attempt to repair gas water heaters yourself, as this can be dangerous.
Many Reliance locations offer annual maintenance plans that include regular inspections, cleaning, and tune-ups. These plans can help extend your water heater's lifespan and may include discounts on repairs.
Most standard water heater replacements take 2-4 hours to complete. More complex installations involving new plumbing, electrical work, or tankless conversions may take longer and could require multiple visits.
Reliance Water Heater is a business service provider specializing in water heater solutions. The company likely offers services such as water heater installation, repair, maintenance, and replacement for residential and commercial customers. They may also provide consultation services to help customers select appropriate water heating systems for their specific needs.
