I had a good experience with Menard
I had a good experience with Menard. He was very helpful and was able to resolve my issue.

RestaurantSupply.com is a leading online restaurant supply store that specializes in providing a vast selection of commercial-grade kitchen products. With a catalog of over 823,000 items, the company caters primarily to commercial kitchens and foodservice establishments, offering essential equipment such as restaurant appliances, refrigeration units, janitorial supplies, and food storage solutions. The platform is designed to meet the needs of both professional chefs and foodservice operators, ensuring they have access to high-quality supplies at competitive prices. The company emphasizes fast shipping and customer support, with thousands of products eligible for free shipping on orders over $2,500. RestaurantSupply.com also features a Price Match Guarantee and flexible payment options, making it a convenient choice for clients looking to equip their kitchens efficiently. Trusted by professionals nationwide, the company positions itself as a reliable source for wholesale restaurant supplies and bulk kitchen equipment.
RestaurantSupply.com receives a mix of feedback from its customers, with a notable portion praising the service and responsiveness of the staff. Many reviewers highlight the quick response times and helpfulness of representatives, particularly mentioning individuals like Menard for going above and beyond to resolve issues.
Customers appreciate the good prices and the quality of products, often noting that orders arrive on time and meet expectations. However, there are significant complaints regarding communication and order accuracy. Several people report receiving incorrect items and facing challenges with shipping updates, leading to frustration and dissatisfaction. The website's functionality is also criticized, with some customers experiencing delays and confusion during the ordering process.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.4 | 63 | 100% | +1.5 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Feb 25 | 3.3 | 3 |
| Mar 25 | 3.7 | 3 |
| Apr 25 | 2.3 | 3 |
| May 25 | 4.2 | 5 |
| Jun 25 | 5.0 | 1 |
| Jul 25 | 5.0 | 3 |
| Aug 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 63 most recent reviews.
“Very good prices and service - quality products that have arrived on time and performed as or better than expected on...”
“Ordered menu covers Shipping said fedex”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Industrial Equipment.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.4 out of 5 (fair) | 100 out of 100 | 3.5 out of 5 (good) | 3.0 out of 5 (fair) | 3.2 out of 5 (fair) | — | 63 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | — | — | — | 35 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 5.0 out of 5 (good) | — | 25 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.8 out of 5 (good) | 4.8 out of 5 (good) | — | 217 |
Bottom line: RestaurantSupply.com is #5 of 5 on overall rating in this group. On delivery, Builders Emporium scores higher (4.8 vs 3.0).
63 reviews of RestaurantSupply.com. Filter by what matters to you.
I had a good experience with Menard. He was very helpful and was able to resolve my issue.
Once the representative got on the chat, they were able to provide me the information I needed very quickly. Which I appreciated so I could move forward.
Very good prices and service - quality products that have arrived on time and performed as or better than expected on both my orders
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Polarized pattern: few middle ratings. 62% of recent reviews are 4–5★ and 38% are 1–2★.
Very pleasant people to work with and made sure my issue got resolved quickly will definitely keep doing business with them
Very responsive!
They got right back to me when I realized I accidentally ordered 2 of n item! It was a weekend even! I was very happily surprised that they changed the order nd refunded my money in one day! I highly recommend buying from this company! I know I will be back! Thank you for great friendly customer service, It’s not easy to find.. ⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Fast Ordering Process. Easy To Use. Good Prices.
I made an error in the type of machine I purchased and was able to cancel and reorder the correct unit with very little hassle. In fact one phone call.
Good and polite help line. Ordered from them twice. Quick shipping.
Quick responses. Informative!
Placed my order Tuesday. It shipped the next day and I received the order Thursday. Very pleased with price, quality and fast shipping.
I ordered 3 serving utensils, and the correct items were delivered in only 4 days (and that included a weekend). The shipping seemed a bit high at first; however, the cost of these items were so inexpensive that the 3 items with shipping, cost less than those same items on other websites with free shipping.
This was my first order. Given how competitive the industry is, I assumed they had to be good to still be in business. I ordered a lot based on their prices being lower than the normal shopping sites and also lower than other restaurant supply places. Even with such a large order, shipping was cheap. I received my order and one item was missing. For context I ordered a lot of knives that all look very similar with the exact same handle shape and color. I contacted them through their website, told them I would prefer the item over a refund and it arrived really quickly. I'm pleased with the total experience and for the missing knife, I'm glad I could resolve it over email (I'm just not a fan of being on the phone all the time).
Trey in customer service should be recognized as a 5 star rep! Trey help me source a product, sent me a timely quote, checked over my shipping information and upon receieving my PO got the order entered and the product ready to ship all in less than 24 hours. Thank you Trey!
Our customer serviceman Jonathan Duboff went above and beyond in helping us in several different areas. His communication through text and phone calls were second to none. He definitely earned a raise in pay. Thanks Jonathan
Bought several Winware large stock pots. Quality is excellent. Price is very good, and less expensive than some of the other commercial grade pots. Shipped right away. Great overall customer service and value, and I would certainly buy from RestaurantSupply.com again.
I had a great experience with RestaurantSupply.com. Ordering online was easy and they kept me informed through the shipping process. When our item arrived it was scratched and Joe in the RestaurantSupply.com Customer Service department responded quickly and helpfully to my inquiry about what we could do. RestaurantSupply.com Customer Service dispatched a replacement item quickly and (again) kept me informed through the shipping process. Overall a great experience!
RestaurantSupply.com is a leading online restaurant supply store that specializes in providing a vast selection of commercial-grade kitchen products. With a catalog of over 823,000 items, the company caters primarily to commercial kitchens and foodservice establishments, offering essential equipment such as restaurant appliances, refrigeration units, janitorial supplies, and food storage solutions. The platform is designed to meet the needs of both professional chefs and foodservice operators, ensuring they have access to high-quality supplies at competitive prices. The company emphasizes fast shipping and customer support, with thousands of products eligible for free shipping on orders over $2,500. RestaurantSupply.com also features a Price Match Guarantee and flexible payment options, making it a convenient choice for clients looking to equip their kitchens efficiently. Trusted by professionals nationwide, the company positions itself as a reliable source for wholesale restaurant supplies and bulk kitchen equipment.
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