Horrible service !!
Horrible service !!

Rhino Accessories is a leading provider of high-quality van accessories, specializing in a comprehensive range of products designed to enhance the functionality and safety of commercial vehicles. The company's offerings include van roof racks, roof bars, pipe carriers, and various other accessories tailored for professional tradespeople such as plumbers, electricians, and construction workers. By focusing on the specific needs of these professionals, Rhino Accessories ensures that its products meet industry standards for durability and reliability. Customers can explore a wide selection of Rhino products through the company's website, where they can search by vehicle make and model to find suitable accessories. With a commitment to value, Rhino Accessories provides competitive pricing, fast delivery, and dedicated customer support, making it a trusted choice for those in need of dependable van solutions.
Rhino Accessories receives a mixed response from customers, with many praising the service and prompt delivery, highlighting that the products often meet expectations at competitive prices. Reviewers express satisfaction with the quality of certain items, noting that they fit well and perform as advertised.
However, a significant number of complaints focus on poor customer service, with consumers reporting unresponsive support and issues with product quality. Several customers mention receiving incorrect or defective items, leading to frustration over the lack of communication regarding returns or refunds. While some experiences are positive, the negative feedback regarding product reliability and customer support cannot be overlooked.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 64 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 25 | 1.0 | 1 |
| Aug 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 64 most recent reviews.
“it offered a good product at a good price with a service to match”
“Product received not as per advertisement, no response for the communication, very sad companies like these make fool...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.8 out of 5 (good) | 3.8 out of 5 (good) | — | 64 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.2 out of 5 (poor) | 1.4 out of 5 (poor) | — | 1,000 |
Bottom line: Rhino Accessories is #3 of 5 on overall rating in this group. On quality, ThePackengers scores higher (4.3 vs 3.8).
64 reviews of Rhino Accessories. Filter by what matters to you.
Over a year ago
it offered a good product at a good price with a service to match.
Over a year ago
bought rhino brackets that fitted perfect to my rhino rails and rhino tubes . easy to fit.
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it offered a good product at a good price with a service to match.
Exactly what I wanted!
bought rhino brackets that fitted perfect to my rhino rails and rhino tubes . easy to fit.
I had a worst expeirence with them. I have order something and same order got cancelled after 10 days. On reaching to customer support they are not even responding on email, whtsapp and over Calls. Fraud and fake. Not even want to rate 1 star -5 star
Horrible experience and worst customer support team. I received an incorrect product falsely advertised. Upon reaching out to customer support, they were never bothered to respond. Im not sure if they even understand the language/how to respond. Ive attempted to reach several times and they never respond. Biggest scam and im convinced that their rating is based off paid reviewers. Dont fall for this fake and scam company. Rot in hell for scamming people!
Amazing service would recommend
no one replies in customer service, product was defected
Great service, fast delivery.
Outstanding seller support, technical information about product presented on demand and enquiry about part carried out with the manufacturer on my behalf. Friendly, responsive, trust worthy.
Poor response for the product that doesnt work properly. Reaponse for replacement/refund is tra poor. Moreover you cant call them anywhere and you are at their merxy. Paid whopping 1250 for a case. Now struggling to get a proper response for a damaged product received Order no. RG1130648877
Very competitive price, easy to work out exactly what I required on website. Very prompt delivery. Definitely recommend
Ordered a Rhino pipe tube last week. DX tracking shows it travelling the country. Still not had it. Left a message for Vanarack but no response.
bad product.. and the product was broken and no one replies to your mail.. When requesting return one mail came by that’s it.. after that nothing.. Should prefer to buy from a local store
great product turned up in time looks good
Great product with a quick service! Would definitely use again!
Best price,quick delivery,quality product,sent from nominated supplier
Covers are not very thick compared with other makes for the price
Good price and good communication via email very helpful with advice.
Great customer service second time I have used them , great price and super service highly recommend
Rhino Accessories is a leading provider of high-quality van accessories, specializing in a comprehensive range of products designed to enhance the functionality and safety of commercial vehicles. The company's offerings include van roof racks, roof bars, pipe carriers, and various other accessories tailored for professional tradespeople such as plumbers, electricians, and construction workers. By focusing on the specific needs of these professionals, Rhino Accessories ensures that its products meet industry standards for durability and reliability. Customers can explore a wide selection of Rhino products through the company's website, where they can search by vehicle make and model to find suitable accessories. With a commitment to value, Rhino Accessories provides competitive pricing, fast delivery, and dedicated customer support, making it a trusted choice for those in need of dependable van solutions.
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