Roadrunner Sports is a specialty athletic retailer that focuses on running and fitness equipment. The company offers running shoes, apparel, accessories, and gear for runners and fitness enthusiasts through retail locations and online sales. They typically provide product selection from various athletic brands along with services aimed at the running community.
Reviewers generally appreciate Roadrunnersports for its solid selection of running gear and reliable service. Many customers highlight the quality of products, with specific praise for specialty running shoes and the efficiency of shipping, often noting that orders arrive quickly.
The VIP membership program is also a hit, offering free shipping and exclusive discounts that many find worthwhile. However, some consumers express disappointment with the return policy, citing complications such as return shipping fees and delays in processing refunds. Additionally, a few reviews mention that the website could use improvements, particularly regarding speed and inventory tracking. Overall, while there are some areas for enhancement, the majority of feedback reflects a positive experience with the company.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Sports Equipment.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
 | — | 67 out of 100 | — | 0 |
| 5.0 out of 5 (good) | 100 out of 100 | 0% | 343 | |
| 5.0 out of 5 (good) | 100 out of 100 | 0% | 43 | |
| 2.4 out of 5 (poor) | 100 out of 100 | — | 25 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 25 |
12 reviews of Roadrunnersports. Filter by what matters to you.
7 months ago
Ordered gear for our running club and got excellent service. They worked with us on pricing for the large order and everything arrived on time. Will definitely use them again for team purchases.
7 months ago
Had an issue with a defective pair of shoes and their team handled the return process flawlessly. They even expedited the replacement at no extra charge. This is why I keep coming back to them for all... See more
7 months ago
While they have good products, the website can be slow and sometimes crashes during checkout. Had to try three times to complete my order. The actual products arrived quickly though and were as expect... See more
7 months ago
The shoes I ordered were great quality, but one item was backordered without notice. Customer service was responsive when I called, but I wish they had better inventory tracking on their website.
Quick answers to the questions people ask most.
Store hours vary by location, but most Road Runner Sports stores are typically open Monday through Saturday from 10 AM to 9 PM and Sunday from 11 AM to 6 PM. We recommend checking the specific store locator on their website or calling your local store to confirm current hours.
Yes, Road Runner Sports provides complimentary shoe fitting services with trained staff who can analyze your gait and recommend appropriate footwear. Many locations also offer advanced fitting technology to help determine the best shoe type for your running style.
Road Runner Sports typically offers a 90-day return policy on unworn merchandise with original packaging and receipt. The VIP membership program may extend this return window and provide additional benefits.
You can contact Road Runner Sports customer service by phone, email through their website contact form, or by visiting any retail location. Their website also features live chat support during business hours.
Yes, Road Runner Sports has a full e-commerce website where you can order products online with various shipping options available. They offer standard and expedited shipping, and some locations may provide in-store pickup for online orders.
The VIP membership is a paid annual program that provides benefits such as exclusive discounts, extended return periods, and early access to sales. Members typically receive a percentage off regular-priced items and special member-only promotions.
Road Runner Sports does not typically offer shoe repair services, but their staff can provide guidance on shoe care and maintenance. They focus primarily on retail sales and fitting services rather than repairs.
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Ordered gear for our running club and got excellent service. They worked with us on pricing for the large order and everything arrived on time. Will definitely use them again for team purchases.
Had an issue with a defective pair of shoes and their team handled the return process flawlessly. They even expedited the replacement at no extra charge. This is why I keep coming back to them for all my running gear.
While they have good products, the website can be slow and sometimes crashes during checkout. Had to try three times to complete my order. The actual products arrived quickly though and were as expected.
The shoes I ordered were great quality, but one item was backordered without notice. Customer service was responsive when I called, but I wish they had better inventory tracking on their website.
Always find what I need here and shipping is consistent. Wish they had more frequent sales or promotions compared to other retailers. The quality is always good though, especially for name brand items.
The VIP membership pays for itself with free shipping and exclusive discounts. I've been a member for two years and have saved hundreds on running gear. Their product recommendations are spot-on too.
Quality products and decent prices, but shipping took longer than expected. The running apparel I ordered was exactly as described and fits well. Would order again but maybe pay for expedited shipping next time.
The shoes I received were good quality but the sizing ran smaller than described. More detailed sizing charts would be helpful. Return process was straightforward though and they processed the exchange quickly.
Been shopping here for years and they're consistently reliable. Good selection of both budget and premium options. Customer service is knowledgeable about the products they sell.
Ordered running shoes and they arrived within 3 days. The website is easy to navigate and has a huge selection of brands. Prices are competitive and customer service was helpful when I had questions about sizing.
Finally found the specific trail running shoes I needed after searching everywhere. Their filter system made it easy to find exactly what I was looking for. Prices are fair and the product descriptions are detailed.
Bought shoes that didn't fit right and the return process was more complicated than expected. Had to pay return shipping and wait two weeks for refund processing. Product quality was fine but the hassle wasn't worth it.
Road Runner Sports occasionally runs trade-in promotions where customers can bring in old shoes for credit toward new purchases. These programs are not always available, so it's best to check with your local store or their website for current offers.
Road Runner Sports carries a wide selection of major athletic brands including Nike, Adidas, Brooks, ASICS, New Balance, Saucony, and many others. They specialize in running and athletic footwear, apparel, and accessories from both premium and value-oriented brands.
Roadrunner Sports is a specialty athletic retailer that focuses on running and fitness equipment. The company offers running shoes, apparel, accessories, and gear for runners and fitness enthusiasts through retail locations and online sales. They typically provide product selection from various athletic brands along with services aimed at the running community.
