Roto-Rooter is a plumbing and drain cleaning service company that provides residential and commercial plumbing solutions. The company specializes in drain and sewer line cleaning, pipe repair, and emergency plumbing services. Roto-Rooter operates through a network of franchised locations across North America, offering 24-hour emergency service for plumbing issues.
Reviewers generally appreciate Rotorooter for their professional service and ability to solve complex plumbing issues effectively. Many highlight the company's expertise, noting successful resolutions of long-standing problems, such as recurring sewer line blockages and basement flooding.
Customers commend the courteous staff and prompt response times, especially during emergencies. However, a common complaint arises regarding pricing, with several consumers feeling that the services are overpriced for relatively simple jobs, like unclogging a toilet. While the quality of work is often praised, some reviews mention that the technicians occasionally leave behind a mess. Overall, Rotorooter garners a positive sentiment, with many willing to recommend their services despite concerns about cost.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Plumbing.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
 | — | 67 out of 100 | — | 0 |
| 3.6 out of 5 (good) | 100 out of 100 | −71% | 618 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 25 | |
| 2.6 out of 5 (poor) | 100 out of 100 | — | 1,129 | |
| 4.8 out of 5 (good) | 100 out of 100 | +1% | 1,000 |
12 reviews of Rotorooter. Filter by what matters to you.
7 months ago
First technician couldn't solve the issue and had to come back with different equipment. Second visit fixed everything properly. Communication could have been better about what was needed initially.
7 months ago
Been using them for years for various plumbing issues. They don't oversell services and their technicians are always professional. Sometimes scheduling can be tricky during busy periods but worth the... See more
7 months ago
They cleared our blocked drain efficiently, but tracking mud through the house wasn't ideal. The work itself was solid and the problem is resolved.
7 months ago
From the initial phone call to completion, everyone was courteous and helpful. They worked around my schedule and kept me updated throughout the process. Will definitely call them again.
Quick answers to the questions people ask most.
Roto-Rooter offers comprehensive plumbing and drain cleaning services including drain unclogging, sewer line repair, water heater installation and repair, pipe replacement, and emergency plumbing services. They also provide water damage cleanup and restoration services in many locations.
Yes, Roto-Rooter provides 24/7 emergency plumbing services every day of the year, including holidays and weekends. Emergency technicians are available to respond to urgent plumbing issues like burst pipes, severe clogs, and sewer backups.
Service costs vary depending on the type and complexity of the plumbing issue. Roto-Rooter provides upfront pricing with no hidden fees, and technicians will give you a quote before beginning any work.
You can schedule service by calling Roto-Rooter directly, using their online booking system on their website, or through their mobile app. For emergencies, call their 24/7 hotline for immediate assistance.
Yes, all Roto-Rooter technicians are licensed, bonded, and insured professionals. They receive ongoing training and certification to ensure quality service and safety standards.
Roto-Rooter typically offers warranties on their services and parts, though specific warranty terms may vary by location and type of service. Your technician will explain warranty coverage for your specific job before work begins.
Roto-Rooter has locations throughout the United States and Canada, serving most major metropolitan areas and surrounding communities. You can check their website or call to confirm service availability in your specific area.
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First technician couldn't solve the issue and had to come back with different equipment. Second visit fixed everything properly. Communication could have been better about what was needed initially.
Been using them for years for various plumbing issues. They don't oversell services and their technicians are always professional. Sometimes scheduling can be tricky during busy periods but worth the wait.
They cleared our blocked drain efficiently, but tracking mud through the house wasn't ideal. The work itself was solid and the problem is resolved.
From the initial phone call to completion, everyone was courteous and helpful. They worked around my schedule and kept me updated throughout the process. Will definitely call them again.
Technician arrived on time and completed the job, but left some mess behind that I had to clean up myself. The drain works fine now though.
Had a major backup on a Sunday evening and Rotorooter came out within 2 hours. Saved us from a complete disaster!
Had tree roots in our sewer line that other companies couldn't fully resolve. Rotorooter used specialized equipment and finally solved it permanently. Very satisfied with the results.
Multiple other plumbers couldn't figure out why our basement kept flooding. Rotorooter diagnosed the problem correctly and implemented a lasting solution. Very impressed with their expertise.
They did excellent work clearing our main sewer line, but the cost was higher than I expected. The technician explained everything thoroughly and the problem hasn't returned. Would use again despite the price.
Called them for a clogged kitchen drain and they had someone out the same day. The technician was knowledgeable and fixed the problem quickly. Pricing was fair and they cleaned up after themselves.
Charged quite a bit for what seemed like a straightforward toilet unclogging. Job was done well but felt like I could have gotten the same result elsewhere for less money.
Impressive how they handled our complex commercial drain cleaning. Team was efficient, wore protective gear, and explained the maintenance schedule we should follow. Definitely recommend for business properties.
Roto-Rooter accepts various payment methods including cash, checks, and major credit cards. Many locations also offer financing options for larger repairs or installations.
Response times vary by location and demand, but Roto-Rooter strives to provide same-day service when possible. For emergency calls, they typically aim to arrive within a few hours of your call.
Yes, someone 18 years or older should be present during the service call to provide access to the problem area and approve any work to be performed. This ensures clear communication about the issue and authorization for repairs.
Roto-Rooter is a plumbing and drain cleaning service company that provides residential and commercial plumbing solutions. The company specializes in drain and sewer line cleaning, pipe repair, and emergency plumbing services. Roto-Rooter operates through a network of franchised locations across North America, offering 24-hour emergency service for plumbing issues.
