I have been trying all afternoon to get…
I have been trying all afternoon to get this policy sorted your website does not make it easy for non computer users.

Saga plc is a trusted British brand that specializes in providing a range of products and services tailored exclusively for individuals aged 50 and over. The company offers comprehensive insurance options, including car, home, travel, and health insurance, designed to meet the specific needs of its mature clientele. Additionally, Saga provides holiday packages and luxury cruises, focusing on creating memorable travel experiences for its customers. In addition to insurance and travel services, Saga plc also features financial products aimed at helping the over-50s manage their finances effectively. The company is known for its award-winning magazine, which provides engaging content relevant to its target audience. With over 70 years of experience, Saga plc is committed to delivering high-quality services and exceptional standards, making it a reliable choice for those in the over-50 demographic seeking tailored solutions in insurance, travel, and financial services.
Saga plc generally receives positive feedback from its customers, with many praising the ease of obtaining insurance and the competitive pricing. Reviewers highlight the straightforward online process for getting car and home insurance quotes, often noting that the website is user-friendly and professional.
Customers appreciate the quality of customer service, describing staff as patient and helpful, which enhances their overall experience. However, there are notable complaints regarding significant increases in renewal quotes, with some customers feeling frustrated by unexpected price hikes despite having no claims. Additionally, issues with website navigation and difficulty in reaching customer support are mentioned, indicating room for improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“I have been with Saga for several years”
“Next think I know Sags had renewed my policy without my permission and taken full payment 2 days before the policy wa...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 4.5 out of 5 (good) | 4.0 out of 5 (good) | — | 60 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 60 |
Bottom line: Saga plc is #5 of 5 on overall rating in this group. On website & app, Travel Insurance Saver scores higher (5.0 vs 4.0).
60 reviews of Saga plc. Filter by what matters to you.
I have been trying all afternoon to get this policy sorted your website does not make it easy for non computer users.
Could not download the policy. Tried to speak to someone, that was not possible, so after an hour i gave up. Disappointing.
I will definitely ring more companies next year as I think my payment this year is exceptionally high - almost double
Cannot get through to Saga on phone to tailor the insurance to my specific need ss someone aged 70 and disabled. This used to be Sagas unique selling point. I've list confidence. I renewed online but not a perfect fit fir my needs. Likely to buy elsewhere on renewal
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It was very long winded trying to fill in everything, I am 74 and it used to be you could talk to a human being!
Saga plc is a trusted British brand that specializes in providing a range of products and services tailored exclusively for individuals aged 50 and over. The company offers comprehensive insurance options, including car, home, travel, and health insurance, designed to meet the specific needs of its mature clientele. Additionally, Saga provides holiday packages and luxury cruises, focusing on creating memorable travel experiences for its customers. In addition to insurance and travel services, Saga plc also features financial products aimed at helping the over-50s manage their finances effectively. The company is known for its award-winning magazine, which provides engaging content relevant to its target audience. With over 70 years of experience, Saga plc is committed to delivering high-quality services and exceptional standards, making it a reliable choice for those in the over-50 demographic seeking tailored solutions in insurance, travel, and financial services.
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