Fed up with passwords
Fed up with passwords, not being able to contact a real person and simply felt valued. Doesn’t happen very often these days.

Saga plc is a trusted British brand that specializes in providing a range of products and services tailored exclusively for individuals aged 50 and over. The company offers comprehensive insurance options, including car, home, travel, and health insurance, designed to meet the specific needs of its mature clientele. Additionally, Saga provides holiday packages and luxury cruises, focusing on creating memorable travel experiences for its customers. In addition to insurance and travel services, Saga plc also features financial products aimed at helping the over-50s manage their finances effectively. The company is known for its award-winning magazine, which provides engaging content relevant to its target audience. With over 70 years of experience, Saga plc is committed to delivering high-quality services and exceptional standards, making it a reliable choice for those in the over-50 demographic seeking tailored solutions in insurance, travel, and financial services.
Saga plc generally receives positive feedback from its customers, with many praising the ease of obtaining insurance and the competitive pricing. Reviewers highlight the straightforward online process for getting car and home insurance quotes, often noting that the website is user-friendly and professional.
Customers appreciate the quality of customer service, describing staff as patient and helpful, which enhances their overall experience. However, there are notable complaints regarding significant increases in renewal quotes, with some customers feeling frustrated by unexpected price hikes despite having no claims. Additionally, issues with website navigation and difficulty in reaching customer support are mentioned, indicating room for improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“I have been with Saga for several years”
“Next think I know Sags had renewed my policy without my permission and taken full payment 2 days before the policy wa...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 4.5 out of 5 (good) | 4.0 out of 5 (good) | — | 60 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 60 |
Bottom line: Saga plc is #5 of 5 on overall rating in this group. On website & app, Travel Insurance Saver scores higher (5.0 vs 4.0).
60 reviews of Saga plc. Filter by what matters to you.
Fed up with passwords, not being able to contact a real person and simply felt valued. Doesn’t happen very often these days.
Cheaper than post office
Going online to get car insurance quotes is normally hard going, but I found with Saga insurance everything was professional, easy and straightforward, there Web site is easy to navigate and I had no trouble in getting a quote within minutes. Early days but I would highly recommend Saga to all.
Wish I had looked at Saga sooner. Great price, great cover and easy to access. I’m a customer for life now!!
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Quality reinforced by quality customer service and price
Easy to follow, good instructions, fast service.
The initial quote was misleading me, and also my lack of detail was causing higher premium than necessary, and Mark was able identify this issue and convinced me this was the right deal. We have had travel insurance through blue rewards at Barclays, so I have been out of touch with travel insurance. So Mark was the guiding light.
My quotation beat all the competition helped by returning business no doubt
Renewed home and contents insurance.Excellent service explained everything in detail.Gentleman I spoke too patient and polite.Would definetly recommend Saga.Also price good.James Burnicle
Very pleased buying travel insurance from Saga. Very knowledgable customer service. Good product that crossed all the boxes on my requirements and also noted my health record without major financial consequences. Very fair all round.
I nearly pulled out half-way through doing your questionnaire - its too long!
One of the best insurance companies I've been with. Thanks SAGA. Rowley.
Saga knows the right answers to give customers and advice very helpful ..
Great price , easy to navigate questions
Excellent service provided.
Knowledgeable handler and good price
The whole process of getting our travel insurance from Saga was made really easy by their friendly helpful staff.
Saga plc is a trusted British brand that specializes in providing a range of products and services tailored exclusively for individuals aged 50 and over. The company offers comprehensive insurance options, including car, home, travel, and health insurance, designed to meet the specific needs of its mature clientele. Additionally, Saga provides holiday packages and luxury cruises, focusing on creating memorable travel experiences for its customers. In addition to insurance and travel services, Saga plc also features financial products aimed at helping the over-50s manage their finances effectively. The company is known for its award-winning magazine, which provides engaging content relevant to its target audience. With over 70 years of experience, Saga plc is committed to delivering high-quality services and exceptional standards, making it a reliable choice for those in the over-50 demographic seeking tailored solutions in insurance, travel, and financial services.
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