Samsung Repair specializes in providing convenient repair services for Samsung phones and tablets across the UK. The company operates a fleet of mobile workshops that allow technicians to perform repairs at the customer's location, whether at home, work, or even while on holiday. This service is designed to offer quick and efficient solutions, with many repairs completed in under an hour. Targeting Samsung device owners, Samsung Repair emphasizes customer convenience and satisfaction. The company guarantees the lowest prices and offers same-day repair services, ensuring that customers can have their devices fixed without extensive wait times. All repairs are conducted by Samsung-trained technicians in a secure environment, ensuring the protection of personal data while maintaining the integrity of the device’s warranty. With a commitment to accessibility, the company serves approximately 93% of the UK population.
Samsung Repair receives a mixed response from customers, with many praising the friendly and efficient service provided by technicians. Reviewers highlight the quick turnaround time for repairs and the excellent communication throughout the process, with some noting that their devices were restored to like-new condition.
However, significant concerns arise regarding the quality of repairs, as several customers report issues with their phones after service, including new malfunctions and damaged devices. Complaints about the repair process being drawn out and frustrating are also common, with some expressing disappointment in Samsung's service department. Overall, while many appreciate the service and staff attitude, the negative experiences related to product quality and repair outcomes overshadow the positives.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 60 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| May 25 | 4.1 | 13 |
| Jun 25 | 4.3 | 23 |
| Jul 25 | 3.5 | 19 |
| Aug 25 | 3.8 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“The repair man was helpful, warm and worked quickly and efficiently”
“I have a Galaxy Z Flip 6 cell phone”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.0 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 5.0 out of 5 (good) | 2.6 out of 5 (poor) | — | 60 |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.4 out of 5 (good) | 5.0 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.9 out of 5 (good) | 4.5 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | 4.2 out of 5 (good) | — | −1% | 1,000 |
Bottom line: Samsung Repair is #5 of 5 on overall rating in this group. On quality, Mazuma Mobile scores higher (5.0 vs 2.6).
60 reviews of Samsung Repair. Filter by what matters to you.
Recensione per il CENTRO DI ASSISTENZA AUTORIZZATA SAMSUNG P.D ELECTRONIC di IMPERIA Competenza , simpatia e velocità, questi "ragazzi" sono una vostra punta di diamante, e se potete premiarli FATELO!! ps.. anche la segretaria merita un 6/7 stelle... veramente un bel team
After a week, email informed it's not under warranty without giving details or picture evidence, but only a call number. After 3 people and 50mins, they gave LCD is broken and not under warranty. They should've mention it/send payment link instead of frustrating 50min of waiting. I see other reviews on how post fix - touch screen is not working properly, so I am worries whether I wasted $400 and 3 weeks. After using Samsung for entire life, seriously considering changing to a different provider.
When my Samsung S20 Ultra's screen started going green and white, I opted for the service at samsungrepair.com and at first I was apprehensive about it because of the price and the overall 3.9/5 stars on Trustpilot at the time. But when I checked some of the 1 Star reviews, there were a lot of them talking about their washing machines or dishwashers at Samsung Service centers which this is not. I got a booking for a slot 2 days from the date I booked and they sent and email and a text confirming the time slot the evening before the date. The technician was going to be about an hour early so she called us to heck if it is fine instead of showing up out of the blue which was nice. She was very polite, friendly, professional and my screen was repaired in under an hour to a high standard. I am currently charging my phone battery to full since replacing the screen comes with a new battery in their service. Overall it was 100% worth the price I paid.
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Fantastic facility and seamless! Really should promote this more as value for money and the small tech shops really rip people off nowadays. The boy who came was brand new, proper professional and pleasant to talk to will definitely use again, hope I don't need to bit piece of mind knowing it's there if I do.
Guy come on time and done a brilliant job fixing phone ,First class service and polite.Thank you and will not hesitate to use this service again in the future.Full screen change on galaxy flip 6 and he changed battery.
Mi sono rivolto a Samsung Customer di via Cipro Roma per un blocco schermo del mio Samsung A53, poiché non ricordavo la password dopo aggiornamento: speravo di ricevere assistenza sperata ed invocata, mi sentivo disperato! Ma gli addetti, in particolare un signore con barbetta, dietro le mi preghiere di assistenza per ottenere lo sblocco dello schermo.mi rispondeva che era mio compito visto ateaverso il Fund band . Dietro mia insistenza per avere la dovuta assistenza da Negozio samsung autorizzato, iniziava ad alzare la voce affermando che non mi poteva aiutare in nessun.mofo: alla fine un signore di un negozio Iliade di piazza balduina Roma, rivolgendosi ad altro centro riusciva a consegnarmi in 36 ore il.mio telefono perfettamente funzionante. Desidero fare presente la assoluta mancanza di professionalità ed incapacità del dentro Samsun di via Cipro di Roma a risolvere problemi di loro espressa competenza!!! Salvatore Campo
I buy my phones outright and having destroyed my screen when dropping it face down onto a nail the prospect of spending £1,200 on a Samsung S25 Ultra was unwelcome compared to less than £300 for a new screen and battery on my S21 Ultra. The booking service was excellent allowing an appointment to be made within two days. The engineer arrived as expected and completed the works in less than 1 hour.
Technician was right on time we, extremely polite and helpful, and did an excellent job.
34 inch monitor with curved screen coming de-bonded from case. Agreed to a warranty fix. On return the monitor case had not actually been clipped back together in multiple areas. The new screen fitted is faulty and has lines/ flickering. There is no way this repair was tested or inspected based on condition I received it back in. Avoid GXO/Samsung Repair Care Warwick repair centre if at all possible.
Difficilmente metto recensioni, professionali veloci hanno riparato il mio tablet, ho molta cura dell'oggetto e ho appurato che non c'era nessun segno di manomissione per sostituire vetro display e batteria. Il Tablet è tornato come nuovo, hanno dato 3 gg inclusi sabato e domenica ed è stato riparato nei tempi previsti. Hanno sostituito qualche pezzo in garanzia anche se il danno era stato causato da me. Sicuramente comprerò altri accessori samsung
I booked a replacement battery for my phone online and selected a convenient date for me. I was kept informed about the booking and was sent reminders via email and text. The engineer arrived exactly on time. He was friendly and professional and came with a mobile workshop in the van. He replaced my phone battery (genuine Samsung battery) and tested it thoroughly before returning it to me as good as new! There are many mobile phone repair shops around, but this service was convenient, efficient, professional and was competitively priced. I would recommend this service.
Excellent service. Engineer arrived on time, qas polite & friensly and completed the job perfectly. Very happy and would recommend.
Super slick website, easy to navigate, great availability and transparent pricing. Engineer arrived early, had a friendly manner and explained the process clearly. Great communication throughout the process. This is how all phone repairs should be carried out ! I'm hoping I don't need the service again any time soon but would highly recommend to everyone else.
Bought a new Z Fold 6 in September. Inner screen went bad and needed to be fixed/repaired. No one has parts to fix phone. Took 4 days for anyone to actually help me. This is a business phone and we have several and paid a LOT of F-ing money for them. So begins the run around. It is under manufacture warranty, but no one can fix it, not even Samsung repair center could fix it. They said 206 back order parts are months out. Samsung care plus which we pay for will not help me because it's not damaged outside of warranty. So now I have a $2000 brick. After complaining for days, they finally said to lie about it being broken and file a claim with the care plus warranty. Had to pay $100.00 just to get that. And still have not received my replacement phone. Not to mention the fact that I could not speak with anyone who can speak English properly. WTF? Why are we as consumers putting up with this? Is there any group that can stop this horrible treatment to customers?
The screen repair wasn't cheap but was quality and fast the engineer was friendly and only took half an hour to complete the job as he did it in his van at my work place.
My ageing but very efficient Galaxy S10 needed a new screen after cracks developed. What I got was pretty nearly a new phone with replacement front screen, side-panels and new battery. The engineer was efficient and friendly. Not as cheap as the local phone repair shops but the quality of the workmanship and original parts were much better.
The engineer arrived exactly on time and had no problems letting me watch him through the repair, It was carried out very professionally and considering the complexity in a relatively short time. I would definitely recommend your service in future should I need it.
Fantastic engineer & speedy process
Really happy with the service. Easy to book and was kept well informed of the timeslot and the arrival of the technician. Technician was very helpful and polite, knew his stuff. Repair was done promptly with no hassle and work is guaranteed. Would happily recommend.
Easy to arrange appointment right to my door. Engineer phoned an hour before he arrived and arrived on time. He was polite and efficient. Would recommend.
Samsung Repair specializes in providing convenient repair services for Samsung phones and tablets across the UK. The company operates a fleet of mobile workshops that allow technicians to perform repairs at the customer's location, whether at home, work, or even while on holiday. This service is designed to offer quick and efficient solutions, with many repairs completed in under an hour. Targeting Samsung device owners, Samsung Repair emphasizes customer convenience and satisfaction. The company guarantees the lowest prices and offers same-day repair services, ensuring that customers can have their devices fixed without extensive wait times. All repairs are conducted by Samsung-trained technicians in a secure environment, ensuring the protection of personal data while maintaining the integrity of the device’s warranty. With a commitment to accessibility, the company serves approximately 93% of the UK population.
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