Excellent communication and service
Excellent communication and service
Sanctuary Watches Ltd is a UK-based company specializing in the design and retail of high-quality timepieces. The company focuses on providing a diverse range of watches that cater to various customer preferences, from classic styles to contemporary designs. With a commitment to craftsmanship and attention to detail, Sanctuary Watches aims to meet the needs of watch enthusiasts and everyday consumers alike. The target market for Sanctuary Watches includes individuals seeking reliable and stylish timepieces for personal use or as gifts. By offering a selection of watches that blend functionality with aesthetic appeal, the company positions itself within the competitive watch retail sector. Customers can explore their offerings through the official website, sanctuarywatches.co.uk, where they can find detailed information on products, pricing, and purchasing options.
Sanctuary Watches Ltd receives high praise from most customers for its excellent service and top-quality watches. Reviewers frequently highlight the impressive communication and prompt delivery, with many noting that their purchases arrived as described and on time.
The quality of the watches, including brands like Omega and Tag Heuer, is consistently commended, with several customers expressing their intent to buy again. However, a few negative reviews point to issues with product discrepancies and poor customer service, particularly regarding faulty items and refund refusals. Despite these criticisms, the overwhelming sentiment remains positive, with many consumers recommending the company for its reliable service and quality offerings. Overall, Sanctuary Watches Ltd is viewed favorably by the majority of its customers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 19 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2021.
| Month | Average | Reviews |
|---|---|---|
| Dec 20 | 5.0 | 4 |
| Jan 21 | 5.0 | 3 |
| Feb 21 | 5.0 | 1 |
| Mar 21 | 3.0 | 2 |
| Apr 21 | 4.2 | 6 |
| May 21 | 5.0 | 1 |
| Jun 21 | 5.0 | 1 |
| Jul 21 | — | 0 |
| Aug 21 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 19 most recent reviews.
“Excellent communication and service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Jewelry.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 50 out of 100 | 4.5 out of 5 (good) | 4.3 out of 5 (good) | 5.0 out of 5 (good) | — | 19 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.3 out of 5 (poor) | 1.9 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | 3.0 out of 5 (fair) | +12% | 368 |
Bottom line: Sanctuary watches Ltd is #2 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 4.3).
19 reviews of Sanctuary watches Ltd . Filter by what matters to you.
Over a year ago
yet another top quality watch arrived as instructed great detail on both watch and packaging will buy from these guys again Chris
Over a year ago
Omega watch purchased, watch arrived next day and very happy with the purchase, good communication and would recommend.
Over a year ago
Very impressive Omega Seamaster GMT Planet Ocean watch at a wonderful price... came with original credentials and the Beautiful red leather box and even a red Omega shopping bag to go along with it...... See more
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yet another top quality watch arrived as instructed great detail on both watch and packaging will buy from these guys again Chris
Omega watch purchased, watch arrived next day and very happy with the purchase, good communication and would recommend.
Very impressive Omega Seamaster GMT Planet Ocean watch at a wonderful price... came with original credentials and the Beautiful red leather box and even a red Omega shopping bag to go along with it... From the UK all the way to Florida!
Watch was faulty and when returned refused to give a refund. Terrible products and customer service
Watch 10/10 Customer service 10/10 Delivery time10/10 Great to deal with a company that does as it says . Highly reccomend these guys
Great service and communication, the watch was just as described, I was so impressed I brought another one for my wife. Keep up the good work Lee
I’ve ordered several watches from Lee at Sanctuary. His customer service is excellent and the watches will impress. Thanks Lee!
Received the omega watch this morning, I am more than happy with it absolute quality. I will buy again from this watch company. Thanks again.
Ordered a tag heuer box only, needed it for the end of the week, received within a day! Very happy, good communication.
Well where do I start! Watch turn up after good communications, but when it arrived it wasn’t as per the pictures on the website and videos forwarded - different strap (which fell apart within a week ), the back had the logos missing, and it was loosing massive amount of time evernight ! initially I felt the discussion with the owner about the issues wasn’t taken seriously and they weren’t bothered, and it wasn’t there problem and I was trying on !! Eventually they replaced the watch but the replacement is again not as the pictures this time front wrong, colours wrong !! I’ve given up and would not recommend there copies !!
Amazing watch with a Amazing and faultless delivery with communication right to the end highly recommended and cant wait get another.... thanks again
Top quality watches. Great communication. AAAA they really are .I will definitely be buying again .thanks lee
Purchase a top quality omega watch. Lee kept me informed from day one. The quality is first class . The service was first class. Recommend sanctuary watches to every one . You won’t be disappointed .
Brilliant company lee give you time of day even when the most in expected comes up he’s still there made a good friend in Lee top bloke and brilliant watches also
Great quality products and first class communication. Lots of nice watches to choose from
Sold me a nice Rolex replica watch, came the next day with a nice branded box. Obviously it's not real, but you'd need to know what you're looking for to spot the difference! A great way to buy a nice bit of bling for sensible money.
Great quality watches and even better service. Will definitely be buying again
Fantastic customer service! Even when I couldn’t get it to work on the website I messaged the company and got it sorted straight away couldn’t ask for better customer service! Delivered very fast and very quick! Will defiantly be buying from here again!
Sanctuary Watches Ltd is a UK-based company specializing in the design and retail of high-quality timepieces. The company focuses on providing a diverse range of watches that cater to various customer preferences, from classic styles to contemporary designs. With a commitment to craftsmanship and attention to detail, Sanctuary Watches aims to meet the needs of watch enthusiasts and everyday consumers alike. The target market for Sanctuary Watches includes individuals seeking reliable and stylish timepieces for personal use or as gifts. By offering a selection of watches that blend functionality with aesthetic appeal, the company positions itself within the competitive watch retail sector. Customers can explore their offerings through the official website, sanctuarywatches.co.uk, where they can find detailed information on products, pricing, and purchasing options.
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