Shaws Department Stores is an Irish-owned retailer that offers a diverse range of products, including homewares, beauty items, women's clothing, men's apparel, and children's fashion. The company operates both online and through 15 local stores across Ireland, providing customers with the convenience of free delivery on orders over €80 and options for click and collect from their retail locations. The target market for Shaws includes individuals and families seeking quality home and lifestyle products, as well as beauty enthusiasts looking for popular brands. With a focus on delivering an extensive selection of items at competitive prices, Shaws aims to cater to a wide variety of consumer needs, making it a go-to destination for home improvement, fashion, and gift shopping.
Shaws Department Stores generally receives high praise for its excellent customer service and prompt delivery, with many reviewers highlighting the helpfulness of staff and the ease of online ordering. Customers express satisfaction with their purchases, noting that items arrive quickly and in good condition.
However, some consumers report significant issues with online shopping, citing frustrations over long wait times and order cancellations due to stock discrepancies. A few reviewers mention negative experiences with refunds and the inefficiency of the online system compared to competitors. Despite these complaints, the majority of feedback reflects a positive shopping experience, emphasizing the quality of service and product satisfaction. Overall, Shaws Department Stores maintains a strong reputation among its customers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 163 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.8 | 5 |
| Oct 24 | 4.0 | 3 |
| Nov 24 | 5.0 | 4 |
| Dec 24 | 3.1 | 8 |
| Jan 25 | 3.3 | 4 |
| Feb 25 | 4.0 | 5 |
| Mar 25 | 5.0 | 4 |
| Apr 25 | 5.0 | 1 |
| May 25 | 3.7 | 6 |
| Jun 25 | — | 0 |
| Jul 25 | 4.2 | 5 |
| Aug 25 | 4.0 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 163 most recent reviews.
“Prompt service, very happy with my purchases”
“This store shows very little respect to their customers by accepting orders and taking the funds in advance when they...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Department Stores.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | +7% | 163 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.3 out of 5 (poor) | 1.9 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | 3.0 out of 5 (fair) | +12% | 368 |
Bottom line: Shaws Department Stores is #2 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 4.6).
163 reviews of Shaws Department Stores. Filter by what matters to you.
Shaws need to address their dispatch issues or stop offering online service. This store shows very little respect to their customers by accepting orders and taking the funds in advance when they cannot dispatch orders in a timely manner especially at this time of year when delivery companies are stretched to their limit….3 to 5 days or in some instances even more is totally unreasonable
Its 1pm on Saturday and Shaws put 2 untrained girls on the till. Long queue. My mother has a poor hip and had to stand an wait. all they needed was another person to help. If something was wrong then one of the girls would leave the till. no one to call. When we finally get to the till we request the manager who returns with another girl in hand. So Paul already knew there is a problem with getting customers served efficiently. Customers time is just as important. Wannbe Manager Paul you can do with some serious customer service training, so you can train your staff. Shaws you want to up your game for Christmas.
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Shaws Department Stores is an Irish-owned retailer that offers a diverse range of products, including homewares, beauty items, women's clothing, men's apparel, and children's fashion. The company operates both online and through 15 local stores across Ireland, providing customers with the convenience of free delivery on orders over €80 and options for click and collect from their retail locations. The target market for Shaws includes individuals and families seeking quality home and lifestyle products, as well as beauty enthusiasts looking for popular brands. With a focus on delivering an extensive selection of items at competitive prices, Shaws aims to cater to a wide variety of consumer needs, making it a go-to destination for home improvement, fashion, and gift shopping.
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