Products are good and of high quality, expect slow delivery
Products are good and of high quality. Preparation time and shipping costs are not great compared with competitors.

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Consumers generally express high satisfaction with Shop, particularly praising the quality and performance of their Prusa printers. Many reviewers highlight the excellent service and detailed assembly instructions, making the setup process enjoyable and straightforward.
The delivery speed is noted positively by some, although several customers mention that shipping times can be slow and costs higher than competitors. While the majority appreciate the product quality, a few critical voices raise concerns about the support provided and issues with specific printer functionalities, such as automatic cleaning. Overall, Shop is recognized for its innovative products and strong customer service, leading to a predominantly positive sentiment among users.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 71 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Nov 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 25 | 4.5 | 13 |
| Nov 25 | 4.4 | 58 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 71 most recent reviews.
“From the ease of ordering my printer to the actual delivery, I can only describe it as prompt and professional”
“I have bought the XL 2 toolhead on preorder and have been using it since April 24”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Consumer Electronics.
| Company | Overall | Legit | Delivery | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 71 | |
| 1.9 out of 5 (poor) | 100 out of 100 | — | — | 1.3 out of 5 (poor) | +104% | 547 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 5.0 out of 5 (good) | 4.8 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 3.9 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: Shop is #3 of 5 on overall rating in this group. On quality, Mazuma Mobile scores higher (5.0 vs 4.3).
71 reviews of Shop. Filter by what matters to you.
Products are good and of high quality. Preparation time and shipping costs are not great compared with competitors.
About as good as one could expect. My only issue is the amount of different screws for the assembly. I'm sure most of the types could be removed by minor redesigns, thus streamlining the whole assembly process. I would also maybe recommend putting a satin sheet rather than pei in the core one by default as it's the most compatible one. Other that that everything is smooth sailing from pla to nylon, print quality is amazing and the UX is very good. I love the dial + touch approach.
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I bought a core one as kit. Loved the building experience and the tweaking and debugging for calibration. It gave me a better knowledge on how my printer works. The first prints look amazing and were fast. What costed Prusa a star on my review were 2 minor defects on the metal parts that passed QC.
Works. And is for good price for enclosed printer compared to the old models. It is not good price compared to Bambu Lab. Especially with MMU is almost twice more expensive than BambuLab with AMS. Some things are not finished to the smooth use. E.g. Orange handle are unsticked every week (more often when printing ASA), i had to use 3mm screws to fix it permanently. E.g.Camera is somehow integrated, works, but is not perfect and what can be done. E.g. Belt tensioning...
The purchase went well, although there were some post-purchase issues: - problems with the 3D printer - quite a long wait for an email response (over a week despite the promised 3 days) - resolving the issue via online chat took over 9 hours. Ultimately, the problem turned out to be the nozzle, which they initially refused to replace but eventually agreed to.
I am currently building my Prusa one. I had a couple of issues: the manual that some incontinency (add-on for the Camera with the Zip ties) and the cable organization was a little messy. I also had to alter one of the metal frame as the through holes did not align with the base and was off by .5mm.
Des produits de grande qualité et un service client de haut niveau. Produits un peu chers mais la qualité est au rendez-vous.
It is in general great! However, there is 1 Nextruder out of 5 that crashes all times, which should have happened. I try to fix it with no clear leads so far.
3D printers you can buy for the money.I own three of them.I owned 3 minis before that and I sold them to people and they still use them.'Cause I wanted the bigger machine. Which machine they have? Highly recommend this product.
good packaging, good products, time before shipping was longer than expected
Alles volgens de afspraken 👍
CrowdTrust is a review platform designed to facilitate transparent feedback and ratings for businesses across various industries. By allowing customers to share their experiences, the company aims to foster trust and enhance consumer decision-making. It serves a diverse audience including individual consumers, small business owners, and enterprises looking to improve their online reputation through genuine customer insights. The platform provides tools for businesses to manage and respond to reviews, helping them understand customer sentiments and identify areas for improvement. With a focus on authenticity, CrowdTrust plays a vital role in connecting consumers with reliable information about products and services, ultimately promoting a more informed marketplace.
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