Sinsay is an online clothing store that operates within the shopping and fashion sector. The company offers a diverse range of apparel, including women's, men's, and children's clothing, as well as accessories and footwear. Sinsay focuses on providing fashionable and affordable options to consumers who seek contemporary styles without overspending. Targeting a broad demographic, Sinsay caters to individuals who are looking for trendy outfits for various occasions, from casual wear to more formal attire. The user-friendly website, sinsay.com, allows customers to browse and shop conveniently, making it a popular choice for those seeking to enhance their wardrobes with the latest fashion trends. Through its commitment to providing a wide selection of clothing and accessories, Sinsay aims to meet the evolving needs of fashion-conscious shoppers.
Sinsay receives a largely positive reception from consumers, with many praising the fast shipping and excellent product quality at low prices. Reviewers frequently highlight the convenience of online ordering and the ability to return items in-store without hassle.
The variety of products available is also a common point of appreciation, with customers noting the affordability and good quality of items. However, some complaints arise regarding customer service, particularly about delays in order processing and insufficient staff at physical locations, which can lead to longer wait times. Despite these issues, the overall sentiment remains favorable, with many customers recommending Sinsay for its value and product selection.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 160 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 25 | 4.0 | 48 |
| Jul 25 | 4.3 | 52 |
| Aug 25 | 4.5 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 160 most recent reviews.
“Absolutely horrible and useless experience with their customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Clothing Stores.
| Company | Overall | Legit | Website & app | Trend | Reviews |
|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 3.2 out of 5 (fair) | — | 160 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | +2% | 397 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | +15% | 295 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | −3% | 125 | |
| 3.0 out of 5 (fair) | 100 out of 100 | 3.0 out of 5 (fair) | −20% | 100 |
Bottom line: Sinsay is #3 of 5 on overall rating in this group. On website & app, Avenue 85 scores higher (5.0 vs 3.2).
160 reviews of Sinsay. Filter by what matters to you.
Keramik unmöglich verpackt. Natürlich kaputt angekommen. Habe mir noch in den Finger geschnitten, da schon Keramikscherben im Paket lagen. Kundenservice nicht erreichbar. Rücksendung soll man jetzt noch bezahlen. Habe früher gerne bestellt, da war die Ware auch besser verpackt . Im Moment Unterirdisch! Finger weg!
Absolutely horrible and useless experience with their customer service! I have an order that contains baby clothes, which I now need asap, as my baby can be born any day now. I received an email from Sinsay saying there was apparently a fire in Romania and that my order will be delayed, not stating at all any info how long it will be delayed etc. I have now been waiting for ages to receive my order and this is super unprofessional! I want my order delivered ASAP! Ps: tried their live chat, waited for 15/20 mins someone to reply to me, at the end no one did and I sided the chat. Absolutely useless!
Truffa totale. Pacco ordinato un mese fai mai neanche spedito. Ho scritto due volte al servizio clienti, MAI avuta una risposta. -- modifico per la vostra risposta, io vi ho contattati due volte! e voi non avete mai risposto! facile rispondere di fronte a una recensione negativa e non quando si tratta del servizio stesso. NO COMMENT
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Jestem rozczarowana zakupami wielokrotnie zamawiałam cos onnline i ani razu nie dostałam zamówienia na czas Data realizacji jest podana a nagle zmienia sie status że wysyłka bedzie opóźniona. Nie można anulować ani przyspieszyć zamówienia
Servizio clienti penoso. Attendo rimborso ma rispondono con mail automatiche senza senso e non rispondono al telefono!!! Scandalosi!! ..una vergogna! Non farò mai più acquisti con sinsay!!!
Nichtmal ein Stern wert, Ware weg geschickt vor 2 Monaten, keine Rückerstattung und die Rückmeldung ist eine reinste Katastrophe!!! Melden sich alle 2-3 Wochen erst zurück, dort jemanden zu erreichen ist unmöglich!
Pessimo servizio clienti , il pacco spedito il 20 giugno Tracking fermo al 20 giugno …. Loro dicono che non è colpa loro ma dello sciopero che sta facendo GLS per le spedizioni internazionali ma GLS in Italia assicura che non ci sono scioperi al momento ,non si stanno minimamente interessando di che fine abbia fatto il pacco . Da una settimana faccio reclami su reclami e la risposta è sempre la stessa ovvero la colpa è del corriere e non la loro. Sono solo vergognosi.Numero di telefono dell’assistenza inesistente, sono cliente da 3 anni e questa è l’ultima volta che faccio un ordine da loro ,mai successo una cosa così vergognosa di non fregarsene altamente del cliente e non interessarsi dopo che uno paga l’ordine non ha nessuna assistenza .Chiudete il negozio online se non siete in grado di gestire i clienti ne tanto meno gli ordini spediti .
Ostimme Kauppakeskus Jumbon myymälästä fleece peiton. Kotona heti avattuamme peiton paketista, jossa oli päällä silkkinen rusetti huomasimme siinä olevan isohko reikä/ratkeama. Pääsimme palauttamaan peittoa viikon kuluttua ja ongelmitta saimme rikkinäisen tuotteen rahan takaisin. Silloin totesimme että peittoja ei ole enempää myynnissä. Tästä tapahtumasta viikon kuluttua poikkesimme liikkeessä ja satuimme huomaamaan että samanlainen peitto oli aika epäsiistin näköisesti hyllyssä rusetoituna. Peittoa tutkiessa huomasimme peiton olevan sama ja kyseinen reikä/vekki edelleen peitossa. Todella törkeää laittaa tietoisesti viallinen tuote takaisin myyntiin. Lisäksi peiton hintalapussa luki hintana 7,99e ja meiltä velvoitettiin peitosta 9,99e.
Ich habe einen falschen Artikel bekommen in einer anderen Farbe. Dann war der Artikel vom Bild noch anders. Hatte keine gute Qualität. Rückversand musste ich selber tragen. Es dauert lange bis man die Rückerstattung bekommt. Bei mir hat es fast 4 Wochen gedauert!!!! Dann schreiben die noch dass ich die Kontonummer nochmal schreiben muss… Da werde ich nie wieder bestellen. Nimmt euch mal ein Beispiel an Kundenorientiertes Arbeiten. z.B. Zalando, Temu, H & M … unfassbar!! Hoffe ihr… ach egal.
Mi arrabbio con me stessa per non avere letto le recensioni prima perché mi sono fidata di quelle del sito. Ho fatto il mio primo ordine e il prodotto mi è arrivato ieri rotto in mille pezzi. Chiaramente sentivo già dal rumore della scatola che qualcosa non andasse e infatti non mi sbagliavo. Il prodotto in questione era una burriera in ceramica (oltretutto diversa dalle foto) incartata malissimo senza nemmeno il pluriball, ovviamente non poteva che andare come ho detto prima. La cosa più sconcertante è il pessimo servizio clienti che è praticamente inesistente: telefono, whatsapp, chat non funzionano manco per scherzo e l’unica alternativa che mi è rimasta è l’email, ma sembra che neanche lì rispondano tempestivamente…Purtroppo mi sa che devo rassegnarmi al fatto che ho perso i miei soldi, MAI PIÙ. State alla larga da questo sito. *RISVOLTO POSITIVO: mi hanno appena rimborsato
Ponad 2 tygodnie temu złożyłam zamówienie, które zostało zgubione. Po masie maili z pytaniami (na które odpowiada AI) nadal nie mam żadnych informacji, paczki ani zwrotu pieniędzy. Wiele razy robiłam zakupy w Sinsayu ale pierwszy raz zdarzyła mi się taka sytuacja i bardzo sie zawiodłam na tym sklepie.
Zamówienie złożone 03.04.2025 roku z dostawą do sklepu Sinsay. Wysłane niby 08.04.2025 r. Zamówienie nigdy nie dotarło do wybranego sklepu Sinsay. W wybranym sklepie pracownicy twierdzili, że zamówienie nie dotarło do nich, a nawet w systemie nie widzą zamówienia o takim numerze. Problem zgłaszany wielokrotnie do biura obsługi klienta, różnymi kanałami. W dniu 26.04.2025 otrzymałem e-mail, informację od Sinsay, że zwrot pieniędzy nastąpi w ciągu 14 dni. Minęły dwa miesiące. W między czasie pisałem, przypominał się Sinsay. Zwrot nastąpił dopiero dzisiaj, 26.06.2025 roku, tj. po 2 miesiącach od wiadomości, że zwrot otrzymam po 2 tygodniach, po mojej kolejnej interwencji. Gdybym dzisiaj nie zadzwonił to zwrotu bym się nie doczekał. Jakość obsługi klienta, profesjonalizm, na poziomie nawet nie 1 gwiazdki, tylko zera!
Servizio clienti: - il telefono non funziona - whatsapp neanche - Messenger, rispondono velocemente, quando devono dare la soluzione spariscono. - Chat, il bot ti fa ripetere le cose, non riesci a parlare con un operatore. - Mail, scrivi del prodotto arrivato rovinato e che hai usato il buono da 19€ ti dicono rimborso + 20% per prossimo acquisto. 20%? Ma se c'è il 30% sul sito anche oggi. Ah, ci vado dietro da una settimana.
Extremely Disappointed – Package Lost, No Real Solution Offered I placed an order on June 6th with the expectation that it would arrive by June 16th - 24th. However, the delivery service informed me that the package was never even sent by Sinsay. On the other hand, Sinsay claimed they had shipped it, only to later mark the package as "lost." Instead of taking responsibility and re-sending the order at their expense I was told to re-order everything myself — now with added shipping costs of 14 KM (I placed my order as it was a Sale at the time and shipping was 3 KM) and another three weeks of waiting. As a "gesture of goodwill," they offered me a discount code, which I had no intention of using as I do not believe them anymore. I deleted my account and will not be shopping with Sinsay online again. Their handling of the situation was completely unprofessional and disappointing. I lost both time and trust, all due to an error that was not my fault. Would not recommend shopping online when they have Sale period. (BiH)
Wo bleibt meine Bestellung?!!!! Am 21.08 bestellt und seitdem ist das Paket bei dhl nur elektronisch angekündigt. Die Sendung wurde elektronisch angekündigt. Zielland/-gebiet: Deutschland Do, 21.08.2025, 15:46 Uhr. Wann wird das Paket verschickt???? Bestellnummer: 15902266573
One of the pairs of jeans had a lot of lint on the inside. Is it normal to sell used clothing for the price of new? What does consumer protection say?!
Zamówienie złożone we wtorek rano do tej pory nie zostało spakowane, status dalej pokazuje „przekazane do magazynu”. Bardzo rozczarowujące, że paczka nie ruszyła po kilku dniach, szczególnie w okresie rozpoczęcia roku szkolnego. Niestety nie mogę polecić, jeśli zależy Wam na szybkim otrzymaniu zamówienia.
Servizio online una vergogna sembra un sito fantasma
Sinsay is an online clothing store that operates within the shopping and fashion sector. The company offers a diverse range of apparel, including women's, men's, and children's clothing, as well as accessories and footwear. Sinsay focuses on providing fashionable and affordable options to consumers who seek contemporary styles without overspending. Targeting a broad demographic, Sinsay caters to individuals who are looking for trendy outfits for various occasions, from casual wear to more formal attire. The user-friendly website, sinsay.com, allows customers to browse and shop conveniently, making it a popular choice for those seeking to enhance their wardrobes with the latest fashion trends. Through its commitment to providing a wide selection of clothing and accessories, Sinsay aims to meet the evolving needs of fashion-conscious shoppers.
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