Nous sommes ravis de notre achat de…
Nous sommes ravis de notre achat de matelas, de sommiers et d’oreillers Sofitel, très belle qualité !!

Sofitel Boutique is an online retail platform specializing in luxury home products inspired by the renowned Sofitel hotel experience. Customers can explore a wide range of offerings, including the signature Sofitel MY BED, premium bedding, linens, bath products, and designer gifts. The boutique aims to bring the sophisticated comfort and modern French style of Sofitel hotels directly to consumers’ homes. Targeting individuals seeking high-quality home décor and accessories, Sofitel Boutique features exclusive collections such as the Timeless Collection of satin bedding and the Essence de Sofitel fragrance line. By offering products that enhance the home environment, the company caters to those who appreciate luxury and refined living. Shoppers can also earn and redeem rewards points, making it a preferred destination for discerning customers looking to elevate their home experience.
Sofitel Boutique receives mixed feedback from customers, with a notable divide in experiences. Many reviewers praise the quality of the products, particularly the mattresses, and highlight the fast delivery and pleasant service from delivery personnel.
However, a significant number of consumers express frustration over the customer service and delivery issues, with complaints about long wait times and lack of communication regarding orders. Several customers report waiting over two months for their mattresses, with some receiving no updates or assistance from the support team. Additionally, there are concerns about the inflexibility of the return process and the quality of certain products after a short period of use.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.3 | 60 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 3.8 | 28 |
| Oct 24 | 4.2 | 15 |
| Nov 24 | 2.5 | 2 |
| Dec 24 | 1.5 | 2 |
| Jan 25 | 1.0 | 2 |
| Feb 25 | — | 0 |
| Mar 25 | 1.0 | 1 |
| Apr 25 | 2.5 | 2 |
| May 25 | 3.0 | 1 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 3.0 | 2 |
| Aug 25 | 1.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Suite à un colis reparti pour absence, j’ai appelé le service téléphonique numéro de téléphone ordinaire”
“No response on my email from customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Service | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|
| 3.3 out of 5 (fair) | 100 out of 100 | 2.7 out of 5 (poor) | 3.0 out of 5 (fair) | −48% | 60 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.3 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | +12% | 368 |
Bottom line: Sofitel Boutique is #2 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 2.7).
60 reviews of Sofitel Boutique. Filter by what matters to you.
Nous sommes ravis de notre achat de matelas, de sommiers et d’oreillers Sofitel, très belle qualité !!
un lit vraiment de qualité je dors bc mieux depuis que je l'ai (1ans) c'est un investissement effectivement mais de mon avis il le vaut largement
Literie très confortable, ferme et moelleuse à la fois, qualité indiscutable. C’est la deuxième fois que nous renouvelons la totalité du lit et linge de lit c’est à chaque coucher qu’on s’exclame « qu’est-ce qu’on est bien dans ce lit »!
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Polarized pattern: few middle ratings. 53% of recent reviews are 4–5★ and 38% are 1–2★.
Très bien. Très confortable.
Très satisfaite de mon achat de lit sofitel my bed . Avec le sur matelas un vrai cocon ! Un peu cher à l’achat mais j’ai pu bénéficier d’une promotion
Le matelas est très confortable mais pour notre part à un gros problème d’indépendance de couchage. En effet dès que l’un de nous se retourne, c’est tout le lit qui tremblote et cela complique beaucoup le sommeil de l’autre. Étant donné la gamme et le prix je suis très déçue.
Les draps commandés - très onéreux - sont mal ajustés. Tout est trop grand malgré des dimensions de literie adaptées à ceux commandés. Le drap housse est particulièrement gênant, la housse de couette également, tout dépasse, c'est très moche. Je ne recommande pas du tout.
Très satisfait, l'oreiller est parfait, très confortable. Je recommande fortement.
Terrible customer service, I received no email receipt for my purchase and had to chase only to get very surly replies. Then no notification of despatch and attempted delivery. It was only the kindness of the DPD driver trying my house one more time before returning to sender that made me learn my item had been sitting in a local shop for two weeks. The product is good but I wouldn't be using this seller again.
Réelle qualité de l’ensemble. Très bien conditionné pour une bonne protection durant le transport et la livraison.
Notre literie est parfaite, cependant je ne trouve pas la qualité des parures de lit exceptionnelles. Celles ci sont onéreuses et nous voyons déjà qu’en seulement 1 ou 2 ans, elles boulochent. Nous respectons les températures de lavage mais malgré cela je trouve qu’elles ne sont plus aussi belles.
Je rencontre des douleurs au niveau des cervicales et avais besoin d'un bon oreiller comme on trouve dans les hôtels. Je me suis donc fait offrir mon oreiller que j'ai reçu dans une belle housse avec une taie en cadeau. Je suis ravie de cet achat qui tient bien ses promesses !
Great quality product (featherbed), well packaged and delivered within the expected time frame.
Sofitel Boutique is an online retail platform specializing in luxury home products inspired by the renowned Sofitel hotel experience. Customers can explore a wide range of offerings, including the signature Sofitel MY BED, premium bedding, linens, bath products, and designer gifts. The boutique aims to bring the sophisticated comfort and modern French style of Sofitel hotels directly to consumers’ homes. Targeting individuals seeking high-quality home décor and accessories, Sofitel Boutique features exclusive collections such as the Timeless Collection of satin bedding and the Essence de Sofitel fragrance line. By offering products that enhance the home environment, the company caters to those who appreciate luxury and refined living. Shoppers can also earn and redeem rewards points, making it a preferred destination for discerning customers looking to elevate their home experience.
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