Fantastic quality
Fantastic quality. Please keep making the delicious pickles. I love the green chilli pickle.😍

Sona Grocery is an online retailer specializing in a diverse range of quality food products, particularly focusing on authentic Indian ingredients. The company offers an array of grocery items, including lentils sourced directly from India, various types of flour, and a selection of handcrafted baked goods such as premium biscuits. Established in 2016, Sona Grocery aims to provide customers with convenient access to traditional flavors and high-quality food staples. Targeting consumers who appreciate authentic Indian cuisine and ingredients, Sona Grocery caters to individuals and families seeking a variety of grocery options. Customers can benefit from free delivery on orders over £45, along with promotional offers such as discounts for referrals. The company's user-friendly website, sonagrocery.co.uk, allows customers to easily shop for their favorite products and enjoy a seamless online shopping experience.
Sona Grocery receives mixed feedback from its customers, highlighting both quality products and significant service issues. Reviewers praise the fantastic quality of items like the pipa biscuits and green chili pickle, expressing love for these offerings.
However, many customers report dissatisfaction with the order fulfillment process, citing problems such as incorrect item substitutions and poor communication regarding refunds. One reviewer describes their experience as scam-like due to a lack of response after a canceled order, while another expresses frustration over receiving a replacement item without consent. Despite the positive remarks about product quality, the recurring complaints about service and order management overshadow the positives. Overall, Sona Grocery struggles with customer service, leading to a sentiment that leans negative.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Low volume · weighted down | 3.3 | 7 | 100% | — | ● Not enough data |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 1 review in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 7 most recent reviews.
“I placed an order and canceled due to high delivery charge but they only gave me a partial refund without any explana...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Grocery Stores.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| 3.3 out of 5 (fair) | 67 out of 100 | — | 7 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 51 |
Bottom line: Sona Grocery is #4 of 5 on overall rating in this group.
7 reviews of Sona Grocery. Filter by what matters to you.
Over a year ago
Fantastic quality. Please keep making the delicious pickles. I love the green chilli pickle.😍
Over a year ago
I placed an order and canceled due to high delivery charge but they only gave me a partial refund without any explanation no response to my email or response on chat function i canceled the order wit... See more
Over a year ago
I ordered from Sona groceries the first time and I was expecting the order to be delivered the exact items. But, one item (Suji Rusk) was replaced with Jaggery Rusk without my consent. It was so disap... See more
Over a year ago
I ordered second time from sona grocery. Delivery was on time and I like pipa biscuits
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Polarized pattern: few middle ratings. 57% of recent reviews are 4–5★ and 43% are 1–2★.
Fantastic quality. Please keep making the delicious pickles. I love the green chilli pickle.😍
I placed an order and canceled due to high delivery charge but they only gave me a partial refund without any explanation no response to my email or response on chat function i canceled the order within 10 mins of ordering how hard is it to process cancellation that they charge me £6.50
I ordered from Sona groceries the first time and I was expecting the order to be delivered the exact items. But, one item (Suji Rusk) was replaced with Jaggery Rusk without my consent. It was so disappointing and will not order from here again. will not recommend it to anyone to order from.
I ordered second time from sona grocery. Delivery was on time and I like pipa biscuits
Honestly I don't want to give even 1 star ,but there is no any option so I have to give atleast 1 star. Worst service , they even doesn't bother to check online order made. I placed order on 23 June of 28 pound, still haven't received. Worst service don't know when I will receive my order.
Love the pipa biscuit proper Indian style
Products are nice. I’ve been an old customer and now I just purchase online directly
Sona Grocery is an online retailer specializing in a diverse range of quality food products, particularly focusing on authentic Indian ingredients. The company offers an array of grocery items, including lentils sourced directly from India, various types of flour, and a selection of handcrafted baked goods such as premium biscuits. Established in 2016, Sona Grocery aims to provide customers with convenient access to traditional flavors and high-quality food staples. Targeting consumers who appreciate authentic Indian cuisine and ingredients, Sona Grocery caters to individuals and families seeking a variety of grocery options. Customers can benefit from free delivery on orders over £45, along with promotional offers such as discounts for referrals. The company's user-friendly website, sonagrocery.co.uk, allows customers to easily shop for their favorite products and enjoy a seamless online shopping experience.
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