
Sona Grocery is an online retailer specializing in a diverse range of quality food products, particularly focusing on authentic Indian ingredients. The company offers an array of grocery items, including lentils sourced directly from India, various types of flour, and a selection of handcrafted baked goods such as premium biscuits. Established in 2016, Sona Grocery aims to provide customers with convenient access to traditional flavors and high-quality food staples. Targeting consumers who appreciate authentic Indian cuisine and ingredients, Sona Grocery caters to individuals and families seeking a variety of grocery options. Customers can benefit from free delivery on orders over £45, along with promotional offers such as discounts for referrals. The company's user-friendly website, sonagrocery.co.uk, allows customers to easily shop for their favorite products and enjoy a seamless online shopping experience.
Sona Grocery receives mixed feedback from its customers, highlighting both quality products and significant service issues. Reviewers praise the fantastic quality of items like the pipa biscuits and green chili pickle, expressing love for these offerings.
However, many customers report dissatisfaction with the order fulfillment process, citing problems such as incorrect item substitutions and poor communication regarding refunds. One reviewer describes their experience as scam-like due to a lack of response after a canceled order, while another expresses frustration over receiving a replacement item without consent. Despite the positive remarks about product quality, the recurring complaints about service and order management overshadow the positives. Overall, Sona Grocery struggles with customer service, leading to a sentiment that leans negative.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Low volume · weighted down | 3.3 | 7 | 100% | — | ● Not enough data |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 1 review in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 7 most recent reviews.
“I placed an order and canceled due to high delivery charge but they only gave me a partial refund without any explana...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Grocery Stores.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| 3.3 out of 5 (fair) | 67 out of 100 | — | 7 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 51 |
Bottom line: Sona Grocery is #4 of 5 on overall rating in this group.
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Polarized pattern: few middle ratings. 57% of recent reviews are 4–5★ and 43% are 1–2★.
Sona Grocery is an online retailer specializing in a diverse range of quality food products, particularly focusing on authentic Indian ingredients. The company offers an array of grocery items, including lentils sourced directly from India, various types of flour, and a selection of handcrafted baked goods such as premium biscuits. Established in 2016, Sona Grocery aims to provide customers with convenient access to traditional flavors and high-quality food staples. Targeting consumers who appreciate authentic Indian cuisine and ingredients, Sona Grocery caters to individuals and families seeking a variety of grocery options. Customers can benefit from free delivery on orders over £45, along with promotional offers such as discounts for referrals. The company's user-friendly website, sonagrocery.co.uk, allows customers to easily shop for their favorite products and enjoy a seamless online shopping experience.
This profile hasn't been claimed by the business owner.