Sony Corporation
Reviewers express significant dissatisfaction with Sony, highlighting a consistent pattern of poor customer service and delivery issues. Many customers report frustrating experiences, such as receiving incorrect items, unresponsive support, and lengthy wait times for assistance.
For instance, one consumer mentions ordering a TV only to receive a "gigantic electric whiteboard," while another describes a complete lack of communication regarding an order cancellation. Despite these complaints, a few reviewers note that Sony products can be good when they function correctly, mentioning the quality of items like the mini pixel TV. However, the overwhelming sentiment remains negative, with consumers feeling let down by the company's service and support. Overall, Sony's reputation suffers greatly due to these recurring issues.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.1 | 60 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 1.0 | 2 |
| Aug 24 | 1.0 | 7 |
| Sep 24 | 1.0 | 1 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | 1.0 | 1 |
| Dec 24 | 1.0 | 6 |
| Jan 25 | 1.0 | 5 |
| Feb 25 | 1.0 | 6 |
| Mar 25 | 1.0 | 7 |
| Apr 25 | 1.3 | 3 |
| May 25 | 1.3 | 4 |
| Jun 25 | 1.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Eine der schlimmsten Onlinehandel-Erfahrungen, die ich je gemacht habe”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
| Company | Overall | Legit | Service | Website & app | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.1 out of 5 (poor) | 100 out of 100 | 1.1 out of 5 (poor) | 1.0 out of 5 (poor) | 1.4 out of 5 (poor) | +7% | 60 |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.1 out of 5 (good) | 4.5 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.3 out of 5 (good) | 5.0 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.5 out of 5 (good) | 4.5 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 1,000 |
Bottom line: Sony is #5 of 5 on overall rating in this group. On website & app, Mobile Monster scores higher (4.9 vs 1.0).
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Quick answers to the questions people ask most.
Sony produces a wide range of electronics including televisions, gaming consoles (PlayStation), cameras, headphones, smartphones, audio equipment, and home entertainment systems. The company also develops software and provides entertainment content through its various divisions.
You can reach Sony customer support through their official website's support section, by phone, or through live chat. Contact information varies by region and product category, so it's best to visit Sony's official website for the most current support options in your area.
Sony typically offers manufacturer warranties on their products, with coverage periods varying by product type and region. Warranty terms usually cover manufacturing defects and hardware failures under normal use. For specific warranty information, check the documentation included with your product or visit Sony's support website.
Sony products are available through authorized retailers, electronics stores, online marketplaces, and Sony's official online store. You can use Sony's store locator on their website to find authorized dealers near you.
Yes, Sony provides repair services through authorized service centers and mail-in repair programs. Repair options and availability may vary depending on your location and the specific product. Contact Sony support or visit their website to find repair services in your area.
You can register Sony products through their official website by creating an account and entering your product's model and serial number. Product registration helps with warranty claims, software updates, and customer support. Registration is typically recommended within 30 days of purchase.
PlayStation is Sony's gaming console brand, including various models like PlayStation 5, PlayStation 4, and handheld devices. Sony Interactive Entertainment develops and manufactures PlayStation consoles, games, and related services as part of Sony's broader electronics and entertainment portfolio.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Software updates for Sony devices are typically available through the device's settings menu, Sony's support website, or dedicated software applications. Many Sony products can check for and download updates automatically when connected to the internet.
Sony occasionally offers trade-in programs for certain products, particularly gaming consoles and cameras. These programs allow customers to trade older devices for credit toward new purchases. Check Sony's official website or contact customer support for current trade-in program availability.
First, check the user manual for troubleshooting steps and ensure the device is properly connected and powered. If issues persist, contact Sony customer support for assistance or to determine if the product needs repair or replacement under warranty.
You can find compatible accessories through Sony's official website, authorized retailers, or by checking your product's manual for recommended accessories. Sony's website typically lists compatible accessories for each product model.
Sony operates some retail locations in select markets, though availability varies by region. Many Sony products are primarily sold through authorized retailers and online channels. Check Sony's website or contact them directly to find retail locations near you.
Sony Corporation
