Sony Corporation
Reviewers express significant dissatisfaction with Sony, highlighting a consistent pattern of poor customer service and delivery issues. Many customers report frustrating experiences, such as receiving incorrect items, unresponsive support, and lengthy wait times for assistance.
For instance, one consumer mentions ordering a TV only to receive a "gigantic electric whiteboard," while another describes a complete lack of communication regarding an order cancellation. Despite these complaints, a few reviewers note that Sony products can be good when they function correctly, mentioning the quality of items like the mini pixel TV. However, the overwhelming sentiment remains negative, with consumers feeling let down by the company's service and support. Overall, Sony's reputation suffers greatly due to these recurring issues.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.1 | 60 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 1.0 | 2 |
| Aug 24 | 1.0 | 7 |
| Sep 24 | 1.0 | 1 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | 1.0 | 1 |
| Dec 24 | 1.0 | 6 |
| Jan 25 | 1.0 | 5 |
| Feb 25 | 1.0 | 6 |
| Mar 25 | 1.0 | 7 |
| Apr 25 | 1.3 | 3 |
| May 25 | 1.3 | 4 |
| Jun 25 | 1.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Eine der schlimmsten Onlinehandel-Erfahrungen, die ich je gemacht habe”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
| Company | Overall | Legit | Service | Website & app | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.1 out of 5 (poor) | 100 out of 100 | 1.1 out of 5 (poor) | 1.0 out of 5 (poor) | 1.4 out of 5 (poor) | +7% | 60 |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.1 out of 5 (good) | 4.5 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.3 out of 5 (good) | 5.0 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.5 out of 5 (good) | 4.5 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 1,000 |
Bottom line: Sony is #5 of 5 on overall rating in this group. On website & app, Mobile Monster scores higher (4.9 vs 1.0).
60 reviews of Sony. Filter by what matters to you.
Over a year ago
I bought a 55-inch Sony TV. It was listed on the same price on Amazon, but since the product is quite expensive, I preferred to purchase from the official store just to avoid any potential hiccups. I... See more
Over a year ago
Produit reçu incomplet, documents erronés inclus dans le colis, et aucune réponse claire de la part du service client. Je pose une question simple sur ces incohérences, mais on me renvoie en boucle à... See more
Quick answers to the questions people ask most.
Sony produces a wide range of electronics including televisions, gaming consoles (PlayStation), cameras, headphones, smartphones, audio equipment, and home entertainment systems. The company also develops software and provides entertainment content through its various divisions.
You can reach Sony customer support through their official website's support section, by phone, or through live chat. Contact information varies by region and product category, so it's best to visit Sony's official website for the most current support options in your area.
Sony typically offers manufacturer warranties on their products, with coverage periods varying by product type and region. Warranty terms usually cover manufacturing defects and hardware failures under normal use. For specific warranty information, check the documentation included with your product or visit Sony's support website.
Sony products are available through authorized retailers, electronics stores, online marketplaces, and Sony's official online store. You can use Sony's store locator on their website to find authorized dealers near you.
Yes, Sony provides repair services through authorized service centers and mail-in repair programs. Repair options and availability may vary depending on your location and the specific product. Contact Sony support or visit their website to find repair services in your area.
You can register Sony products through their official website by creating an account and entering your product's model and serial number. Product registration helps with warranty claims, software updates, and customer support. Registration is typically recommended within 30 days of purchase.
PlayStation is Sony's gaming console brand, including various models like PlayStation 5, PlayStation 4, and handheld devices. Sony Interactive Entertainment develops and manufactures PlayStation consoles, games, and related services as part of Sony's broader electronics and entertainment portfolio.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Eine der schlimmsten Onlinehandel-Erfahrungen, die ich je gemacht habe. Nach Problemen mit der Zustellung ging der Artikel an Sony zurück. Sony kannte den eigenen Versender zunächst nicht, dann hieß es, die Zustellung sei erfolgt. Ich konnte schriftlich und virtuell belegen, dass dem nicht so ist. Das ist dann auch Sony aufgefallen. Seither warte ich auf ein Ersatzprodukt oder eine Erstattung. Mehrere E-Mails folgten, ohne Ergebnis, auf die letzte erhielt ich gar keine Rückmeldung mehr. Der telefonische Support ist ebenfalls nicht hilfreich. Die Mitarbeitenden sind zwar höflich und bemüht, aber durch Sprachbarrieren und ggf. mangelnde Schulung oder Befugnisse gar nicht in der Lage, die Kundenanfragen sinnvoll und kurzfristig zu bearbeiten. Ihnen mache ich aber KEINEN Vorwurf. Wer so einen Service bietet, hat ein systematisches Problem. Nach mehreren E-Mails warte ich jetzt also schon wieder auf eine Rückmeldung zu bezahlter Ware, die ich nicht erhalten habe und kann jedem nur von einem Kauf beim Hersteller abraten. Was man verbessern könnte? - Zugang zum Support: Der Weg über die Website ist kompliziert, die hinterlegte Nummer führt zum technischen Support, nicht zum Store-Support - Support-Mitarbeitende: Fragen in E-Mails beantworten statt höfliche Floskeln zu verwenden, Handlungsspielraum geben, um Probleme auch zu lösen, Transparenz liefern = "Ihr Paket ist leider verloren gegangen. Der Prozess braucht X Tage, folgende Möglichkeiten gibt es bis dahin: ..."; bei sprachlichen Schwierigkeiten unterstützen, statt die Leute am Telefon oder in Mails einfach "ins offene Messer" rennen zu lassen
Horrible customer service. Did not listen to customer. Processing order wrongly and blaming customer for their fault. Called support number and put on waiting for 1 hour, then the person claimed to be the "highest manger on the ladder" talked to me with an loud voice, continuously interrupting me, did not read the case or my experience, he was incredibly rude and arrogant, suggesting me to cancel the order and even pretending to not understand me. Terrible terrible service, such a shame to a big firm to treat customer like that.
I bought a 55-inch Sony TV. It was listed on the same price on Amazon, but since the product is quite expensive, I preferred to purchase from the official store just to avoid any potential hiccups. I adjusted my work schedule to be home on the day of delivery. And it turns out they delivered a completely wrong product. 86-inch electric whiteboard. It's not even a Sony product. This gigantic and extremely heavy box has been occupying so much space in my small apartment. Sony recognized that they shipped the wrong product, but they have been extremely slow to deal with this issue, oftentimes by not responding to my email. It's been already a month since I ordered the TV, but the 86-inch box is still in my apartment and I have no idea when I can get the TV I originally ordered. Wish me luck.
Produit reçu incomplet, documents erronés inclus dans le colis, et aucune réponse claire de la part du service client. Je pose une question simple sur ces incohérences, mais on me renvoie en boucle à des réponses automatiques qui ne traitent pas le fond du problème. Infos contradictoires entre le site, les documents et les conseillers. Aucun suivi, aucun professionnalisme. Très décevant venant d'une marque comme Sony.
El proceso de devolución es bastante deficiente; para ser una empresa de tecnología, la etiqueta de devolución hay que pedirla por correo electrónico para que la generen, y una vez que el producto llega devuelto a sus instalaciones, tardan meses en devolverte el dinero; ya me ha pasado en varias ocasiones. En esta última ocasión, hace ya dos meses que recibieron el producto de vuelta y varios correos con atención al cliente entre medias y aún no he tenido noticias del reembolso. Creo que es una empresa demasiado grande y solvente como para que no tengan a la suficiente gente trabajando en tramitar tu reembolso en menos de dos meses desde que recibieron el producto; no le puedo dar ninguna justificación a esta ineficiencia. Además de esto, con el tema auriculares de diadema tengo sensaciones agridulces. La calidad es buena en general, la comodidad también... pero creo que por el precio que se paga por ellos, deberían escuchar más las demandas de l@s consumidor@s y, cuando un diseño y/o los materiales de fabricación, tienen fallos que hacen que se rompan las bisagras a un % tan elevado de compradores mundiales, por ejemplo, no deberían seguir durante años vendiendo el mismo producto, con el mismo defecto, a más de 300 euros. También detalles "tontos" (pero inexcusables para mí a esos precios) como que en los WH-XM4 no se pueda desactivar la guía de voz, ni siquiera bajarle el volumen... He probado 3 auriculares Sony diferentes, para al final quedarme con los XM4. Y también he tenido que devolver los XM4 en una ocasión, porque traían un fuerte olor a químico las almohadillas, que no se iba de ninguna manera. La segunda unidad que pedí tenía el olor particular del material, pero no un olor radiactivo intenso, como la primera. Hay muchos aspectos a mejorar, y el hecho de que pasen los años y se resistan a mejorar estos aspectos, en productos que no son de gama baja, hace perder confianza en la marca.
Je commande un appareil photo a plus de 1 000 €. On me promet une livraison dans la semaine puis la commande est annulée sans donner de raison par Sony. J'envoie un mail, pas de réponse. Je téléphone à Sony Europe et me retrouve face à des interlocuteurs incapable de s'exprimer clairement, qui me parle comme à un demeuré. Bref, manque de respect et de professionnalisme total. Déçu, j'achète chez la concurrence.
I placed an order on April 12th for a TV and a soundbar through Sony’s official website. The delivery was promised by April 15th — it’s now past that date, and I still haven’t received the TV, which was supposed to be the first item shipped. Instead, I received the soundbar in a damaged box — and I haven’t even opened it yet because I plan to return everything to this terrible company. To make it worse, the order was split into two shipments without notifying me, and now I’m forced to wait for the second shipment just to be allowed to request a return. And what does Sony do in return? They want to charge me $150 per item as a return fee — are you serious?! This is absolutely unacceptable. I paid over $1900 for this order, and instead of a premium experience, I got frustration, delays, and poor packaging. Sony — you’ve lost a loyal customer forever.
Salve volevo segnalare che la cosi pubblicizzata tra le fotocamere modello SONY ZV 10 M2, ho riscontrato un grosso problema di fabbrica surriscaldamento del processore e spegnimento automatico (dopo solo quattro minuti dall' accensione) ho segnalato a sony Europa la stessa cosa ho fatto con sony Italia, mi hanno risposto che è normale. mi chiedo veramente sony e scesa cosi in basso? da evitare assolutamente acquistarla.
Bought a 65" smart tv in NZ, problems from Day 1. Says i don't reside in NZ so I cant access local tv, USB continually faults and Noel Leeming (retailer) claims that software issues are not covered by warranty. Lodge a claim with Sony and it takes over a week to get to speak with someone in the Phillipines who barely speaks english. Not good enough, I will never buy Sony again and everyone should be aware that their quality and service is now non existent. Nice picture when it functions properly. Im over Sony. RUBBISH TV.
Desidero raccontarvi la mia esperienza atroce relativa agli auricolari WF1000XM4 auricolari pagati a novembre 2022 199 euro. Gennaio 2024: dopo aggiornamento firmware si nota una sproporzione di consumo tra auricolare sinistro che si esaurisce normalmente e auricolare destro che si esaurisce dopo circa 30-40 minuti di utilizzo. Vado a fare qualche ricerca on line e noto che il problema è diffuso ed è legato ad un aggiornamento del firmware che ha modificato l'amperaggio di ricarica delle cuffie e rovinato le batterie. Su diversi autorevoli forum ci sono esperienze di consumatori di altri Paesi dove Sony, in modo decisamente più onesto di quanto non accada in Italia, si è fatta carico del problema ed ha sostituito le cuffie anche a garanzia appena terminata. Contatto quindi l'assistenza (ecco, unica nota positiva di tutto questo la gentilezza della Sig.ra Sara) che non riconosce il problema e mi dice di rivolgermi ad un centro assistenza di zona per sostituire l'auricolare destro al costo di 61 euro (anche qui mi viene detto che l'unica strada percorribile sarebbe stata la sostituzione dell'intera cuffia), questo avrebbe risolto il problema. Con disappunto lo faccio ma esattamente dopo 1 mese (auricolare sostitutivo acquistato a febbraio 2025) il problema si ripropone questa volta ad auricolari invertiti. Non sarebbe stato più onesto dirmi che avrei dovuto sostituirli entrambi? Almeno non avrei buttato 61 euro. Oggi Il destro dura normalmente (perchè è nuovo, ovvio) il sinistro si esaurisce immediatamente. Contatto nuovamente l'assistenza e ancora una volta mi dicono che sono dispiaciuti ma non possono farci nulla e nuovamente avreu dovuto comprare un nuovo auricolare. Ma vi pare il modo di trattare i clienti? Non solo mi avete venduto a 199 euro un paio di auricolari che dopo 26 mesi sono quasi inutilizzabili, ora mi avete anche "spennato" altri 61 euro. Ma un po' di coscienza ed etica la avete in Sony? Per me questo brand era sinonimo di qualità, ora è tutt'altro, comportamento che nemmeno la peggior marca di terza qualità cinese si comporta in questo modo. Se navigate in rete banalmente cercando "problemi batteria ....." troverete tutte le informazioni del caso.Statene pure tranquillamente alla larga
Ps5 e gamestop non so chi sia peggio. Garanzia studiata per non coprire nulla!
Ma si risolverà mai sta cosa, è assurdo che non riesco ad accedere da nessuna parte perché il codice arriva dopo mezz’ora e puntualmente mi dice che è scaduto.
Cuffie SONY WF1000XM4B AURICOLARI WIRELESS pagate assai che al 25 mese di vita, un mese ossia dalla scadenza della garanzia, cominciano a darmi problemi. Le cuffie non tengono più la carica e dopo 10 minuti circa si spengono dandomi evidenza (con app) di un consumo sproporzionato tra sin e dex. Decido di portarle ad un centro autorizzato, la NEW AUDIOTEK di ROMA, dove mi viene detto che sono da sostituire le batterie di entrambe e che il costo è 130€! Un prodotto pagato 180€ che dopo 26 mesi richiede un intervento così, come lo ritenete? Valido?
Sony does make good products and in a well lit room the mini pixel TV after extensive research became my choice of purchase. It has its flaws, the soundbar software for many is a totally buggy offering with no fix date available but nothing is perfect or covers all needs. LG has a lousy operating system, Samsung is not so good for films etc. So having made my decision on compromises I was willing to make I went to the online store and could not make a purchase as it did not work. For over a week I was in discussion with Aya at store support who frankly needs to find a job more suited to her knowledge and understanding as I was probably building bespoke hardware before she was even born. She kept blaming me and in a very condescending manner failing to appreciate the obvious. A week later she finally agreed the fault was with the web site. She stated that when I made my order the basket price and discounts would be honoured. SHE LIED. I made my order on that promise and ended up paying the full price. I asked for the complaints email address and she has ignored that request. I hope someone at Sony has an ounce of morality and makes contact to investigate but from the generally bad reviews I will not hold my breath on that expectation. Why lie or if you have no decision making powers, why make promises your lowly position cannot make happen. Customer support is not intended to damage a brand it is supposed to highlight integrity and honesty. If staff flat out lie and talk down to customers as though they are stupid then they are missing the point of their existence. The individual clearly thinks customers exist to serve her need for an income and not that she exists to promote the company positively. She will be on the receiving end of something similar so kharma will perhaps remind her to be honest and respectful in future. Be part of the solution not part of the problem! UPDATE 100325 I am still awaiting delivery of my TV and I have just notice that everything I bought at full price was put back on discount in less than a week. Of course nothing from Sony who have sold their integrity for a couple of hundred Euros. A sad demise of a brand that used to be mean something UPDATE: 220325 FINALLY, I received my TV my free gift and a coupon for my overcharge. It’s a pity it was made so hard to do so but I am happy with my purchases.
So I have been falsely suspended last week for 1 week due to PSN messages added by random people via Group Chats that I am unaware about yesterday without any email or a proper reason why i was temporarily suspended. Despite having my privacy messaging settings on Friends Only. I still keep getting added to those group chats due to glitches and bugs on PlayStation Side. I spoke to a agent just today and they aren't cooperating and finding a solution for this temporarily suspension I have. I will not be happy with their services if this is how they treat customers like me! And i may no longer buy PlayStation products from sony too due to this experience. I would suggest that in their servers to properly do changes in message settings where users are not added by strangers in random group chats they don't know or over review the report properly! Since Sony owns Playstation this also should be a issue on their end too!
Very poor service and so bad 👎👎 no answer properly to customer and much waiting for service and any enquiries 👎👎👎👎👎👎
Come molti altri utenti italiani e non, ho avuto la sfortuna di incappare negli auricolari WF-1000XM4 circa 3 anni fa, comprati alla modica cifra di 200€ (in sconto). Con un uso sporadico degli stessi - circa 2 volte ogni 3 mesi in occasione di lunghi viaggi in treno - i cuscinetti, in ogni caso poco adattabili alle mie orecchie, si sono sbriciolati in meno di 2 anni dall'acquisto. Dopo 2 anni e mezzo, la batteria dell'auricolare sinistro va da 100% a 0% in circa mezz'ora, mentre quella dell'auricolare destro sembra tenere, ma non più di 2 o 3 ore. L'assistenza è praticamente inesistente, il prodotto ora è fuori garanzia e Sony afferma di non poter sostituire le batterie perché integrate e non sostituibili. Peccato che su Youtube si trovino video su come sostituire le batterie da autodidatta e Amazon venda kit ad hoc per la sostituzione... Non si prendono la responsabilità dei loro errori e, non paghi, ti prendono pure in giro. La soluzione che ti propongono è la sostituzione completa degli auricolari che, fuori garanzia, viene 50€ l'uno + IVA + 30€ di manutenzione: totale circa 160€, poco meno di quanto li ho pagati. Vengo proprio oggi dall'aver sostituito con ottimi risultati la batteria dell'auricolare sinistro seguendo un video tutorial (la durata della batteria la dovrò ovviamente testare nei prossimi giorni): io i problemi cerco di risolverli, a differenza di SONY.
I ordered a phone that was misdelivered, since then, I have been fobbed off by multiple agents and been given a week deadline that turned into a two week, and then a three week, and then a four week deadline, with each deadline passing introducing another layer of investigations with another part of the company. Nearly two months later, I still have no phone, I don't have my money, and I'm sure Sony will find another way to extend the deadline another week. Even if they don't, 7 weeks is stupid when they acknowleded on the first day I raised the complaint that the item was mis-delivered. A terrible store.
Fate schifo blackout di PlayStation network i giochi non andavano e non ci danno neanche a tutti il PlayStation plus (metto una stella perché non se ne possono mettere 0)
Ich besitze 2 high end Sony Kopfhörer seit 1Jahr Akkus sehr schwach …sogar habe ich Kopfschmerzen wenn ich sie öfter benutze …Ich habe seit 6 Monate neue von Apple AirPod Pro und air pod max und kann sagen ich habe diese Probleme nicht mehr Sony Service war auch nicht kundenorientiert und einfach miserabel : Sie versuchen alles auch mit Klauseln dem Kunden nicht zu helfen. Der Grund warum ich keine Sony Geräte mehr kaufe Der Kauf einer teuren Kamera Ausrüstung und Fernsehen habe ich auch storniert.😡
Software updates for Sony devices are typically available through the device's settings menu, Sony's support website, or dedicated software applications. Many Sony products can check for and download updates automatically when connected to the internet.
Sony occasionally offers trade-in programs for certain products, particularly gaming consoles and cameras. These programs allow customers to trade older devices for credit toward new purchases. Check Sony's official website or contact customer support for current trade-in program availability.
First, check the user manual for troubleshooting steps and ensure the device is properly connected and powered. If issues persist, contact Sony customer support for assistance or to determine if the product needs repair or replacement under warranty.
You can find compatible accessories through Sony's official website, authorized retailers, or by checking your product's manual for recommended accessories. Sony's website typically lists compatible accessories for each product model.
Sony operates some retail locations in select markets, though availability varies by region. Many Sony products are primarily sold through authorized retailers and online channels. Check Sony's website or contact them directly to find retail locations near you.
Sony Corporation
