Could not reach anyone my cards did not…
Could not reach anyone my cards did not work and emailed the card info and did not get any response....

Spafinder is a leading online platform that connects consumers with spa and wellness locations across various regions. The company specializes in offering gift cards that can be redeemed at a wide range of health and wellness facilities, including spas, fitness centers, and wellness retreats. Customers can easily search for services tailored to their needs, whether they are looking for relaxation, rejuvenation, or fitness solutions. Targeting individuals seeking self-care and wellness experiences, Spafinder provides an accessible way to discover and book treatments at local establishments. By streamlining the process of finding and purchasing wellness services, the company aims to enhance the consumer experience in the health and wellness industry. With a focus on convenience and variety, Spafinder serves as a valuable resource for anyone looking to improve their well-being through spa and wellness services.
Spafinder receives mixed feedback from consumers, with 42% positive and 53% negative reviews. Many customers appreciate the ease of purchasing gift cards and highlight the excellent customer service, noting that representatives are often courteous and responsive when issues arise.
Some reviewers share positive experiences regarding the resolution of problems with gift cards, indicating that the company has effective safety measures in place. However, a significant number of complaints center around the unreliability of gift cards, with several customers reporting that their cards were either inactive or not accepted at various locations. Additionally, issues with unresponsive customer service and difficulties in using eGift cards are common frustrations.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.8 | 286 | 100% | -1.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.0 | 1 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | 3.4 | 5 |
| Dec 24 | 3.9 | 7 |
| Jan 25 | 3.7 | 6 |
| Feb 25 | 4.7 | 7 |
| Mar 25 | 4.3 | 6 |
| Apr 25 | 2.0 | 4 |
| May 25 | 1.0 | 2 |
| Jun 25 | 3.0 | 2 |
| Jul 25 | 3.7 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 286 most recent reviews.
“Activating it was quick and easy, and finding a nearby spa was just as simple”
“I tried reaching out to customer service a couple of times and never got a response”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Spa & Wellness.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.8 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 1.9 out of 5 (poor) | 1.4 out of 5 (poor) | +5% | 286 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 3.8 out of 5 (good) | +1% | 381 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 1.2 out of 5 (poor) | 1.0 out of 5 (poor) | −16% | 85 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | −2% | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | — | — | — | 145 |
Bottom line: Spafinder is #4 of 5 on overall rating in this group. On service, Difesa Debitori Spa scores higher (5.0 vs 2.2).
286 reviews of Spafinder. Filter by what matters to you.
Could not reach anyone my cards did not work and emailed the card info and did not get any response....
Absolutely wonderful!
The lady decided to let me try cupping for free, which left HUGE bruises on my back. So 2/10 do not recommend that but otherwise, it was amazing! Also glad I got to try that for free but will not be doing it again haha
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Polarized pattern: few middle ratings. 42% of recent reviews are 4–5★ and 53% are 1–2★.
It was a challenge using the gift card I received. The massage therapist was very hyper and it was not relaxing at all. My appointment was at 5:45pm after an hour of trying to figure out the payment and her hyper activity I finally left at 8:30pm. I have a child at home that I told I would be home in approximately an hour and half on a school night. this was a much needed massage that I got no benefit from. Super bummed I wasted $85.00 on this.
Unfortunately, I didn't notice that if an e gift card was purchased it could be canceled/updated. In error, I purchased a card for $100 instead of $25and was disappointed to discover I wasn't able to cancel the card, credit the money to my account and then get a card for the correct amount.
Love the gift cards
I had to call twice to figure out how to use my original gift card. On my first call, the Customer Service Adviser (CSA) wasn't helpful and I asked to speak to a supervisor. I was put on hold for over 10 mins and the CSA never connected me. I called back and the 2nd CSA recommended to use my original gift card to buy one on the Spafinder website. Simple solution and worked right away even though it took 45 mins on the phone to get it done.
I have been using this company for at least 8 years without a problem. I ordered a spa gift card for my Mom’s birthday. Spafinder was to email my Mom’s gift card the day before her birthday. She never received it. She didn’t receive it until after I called to see what happened. This was unacceptable because this was my Mom’s first birthday without my Dad, in 64 years! He passed away a few months ago. She really needed this spa day. They had no explanation why it happened. Very disappointed.
The Spafinder service worked well, however the Maryland Live! Spa overcharged for the services provided, despite the fees advertised on the website. A price adjustment was made a day later. The gel manicure color chipped within 48 hours. Unsatisfied overall with the service.
I bought a gift card for someone and the website said it would be delivered electronically immediately, it wasn’t. The numbers on the website were meaningless for general questions. I was told wait time on the phone was less than a minute every min for 25+ min. Later, after researching other phone numbers to call and after a couple transfers, I got someone on the phone who was not helpful at all. She was rude and combative when I was trying to get my question answered on why the electronic gift-card wasn’t delivered. They should be ashamed of themselves on multiple levels. Big mistake using this website, never again. ********Updated to respond to the hollow reply by Spafinder on 11/6/19 below********* Thanks for the meaningless information, the number you provide is the same number that I called and got nowhere, it was only after several minutes of research that I got a number that got through to someone. Additionally, the email address you provide in your robotic response below isn't listed on your website either, you may want to look into having a channel for people with general questions to be able to speak to someone. Lastly, I see no attempt to address the rude person that you have answering phones over there. I can only assume that type of behavior is acceptable within your organization. Might want to list that on your website too? I hope people read this so they can see what a joke this website/service is. My advice would be to go directly to the source and get a gift-card from an actual SPA or the Spa's website. Don't waste your time with these clowns.
Had to call to get the certificate, online did not work.
Ordered a gift card online & never received a confirmation email. I submitted a customer service request since the charge showed on my card - no response for 3 days. Followed up again and they issued a ticket (after 3 days!). A day later they replied that the issue had been resolved without contacting me at all. Had to contact the recipient and she ultimately found the gift card in her spam folder, but totally took away from the spirit of gift giving making somebody dive into spam, and customer service was non-existent.
Never felt the desire to write a bad post about a business. If you don't like it, don't buy again or don't go back. There is an exception here and I'm writing this bad review about Spa Finder Inc. I signed up for an e- gift card to be sent and delivered by email within a few hours as stated on their web site. I received a "rejection" for my order because of an incorrect expiration date on my credit card. I called Customer Service and gave them the correct exp date. Rejected again. Reordered with correct exp date....rejected again. Ok, use a different credit card...rejected again. Call Customer Service for a reason. Ready for this......"it's the system that decides to process the credit card and allow you to purchase" THE SYSTEM?? NOT A HUMAN???? Ok, still ticked off but really wanted this gift card for a dear friend. So let Leigh (my husband) try and order the gift card with his email and different credit card. REJECTED!! Mind you, we keep zero balances on our cards. SPAFINDERS YOU SUCK! I don't understand why you have a customer service if they can't service a request. I think your service is a scam!. The C.S. Reps aren't very nice or knowledgeable. They have no answers other than blaming "the system". Take no responsibility for helping a customer who is trying to give you money for a simple gift certificate!! I had to cancel a birthday luncheon twice because the order would not be fulfilled. I was embarrassed by this as it was a milestone birthday gift. I will never use this service again and will gladly tell anyone and everyone how poor service is at this company.
Spafinder is a leading online platform that connects consumers with spa and wellness locations across various regions. The company specializes in offering gift cards that can be redeemed at a wide range of health and wellness facilities, including spas, fitness centers, and wellness retreats. Customers can easily search for services tailored to their needs, whether they are looking for relaxation, rejuvenation, or fitness solutions. Targeting individuals seeking self-care and wellness experiences, Spafinder provides an accessible way to discover and book treatments at local establishments. By streamlining the process of finding and purchasing wellness services, the company aims to enhance the consumer experience in the health and wellness industry. With a focus on convenience and variety, Spafinder serves as a valuable resource for anyone looking to improve their well-being through spa and wellness services.
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