E-commerce fraud. Do not use
E-commerce fraud on discount that they still haven’t fixed. Don’t buy with this vendor. I’m reporting this to their executive team and better business bureau.

Spafinder is a leading online platform that connects consumers with spa and wellness locations across various regions. The company specializes in offering gift cards that can be redeemed at a wide range of health and wellness facilities, including spas, fitness centers, and wellness retreats. Customers can easily search for services tailored to their needs, whether they are looking for relaxation, rejuvenation, or fitness solutions. Targeting individuals seeking self-care and wellness experiences, Spafinder provides an accessible way to discover and book treatments at local establishments. By streamlining the process of finding and purchasing wellness services, the company aims to enhance the consumer experience in the health and wellness industry. With a focus on convenience and variety, Spafinder serves as a valuable resource for anyone looking to improve their well-being through spa and wellness services.
Spafinder receives mixed feedback from consumers, with 42% positive and 53% negative reviews. Many customers appreciate the ease of purchasing gift cards and highlight the excellent customer service, noting that representatives are often courteous and responsive when issues arise.
Some reviewers share positive experiences regarding the resolution of problems with gift cards, indicating that the company has effective safety measures in place. However, a significant number of complaints center around the unreliability of gift cards, with several customers reporting that their cards were either inactive or not accepted at various locations. Additionally, issues with unresponsive customer service and difficulties in using eGift cards are common frustrations.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.8 | 286 | 100% | -1.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.0 | 1 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | 3.4 | 5 |
| Dec 24 | 3.9 | 7 |
| Jan 25 | 3.7 | 6 |
| Feb 25 | 4.7 | 7 |
| Mar 25 | 4.3 | 6 |
| Apr 25 | 2.0 | 4 |
| May 25 | 1.0 | 2 |
| Jun 25 | 3.0 | 2 |
| Jul 25 | 3.7 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 286 most recent reviews.
“Activating it was quick and easy, and finding a nearby spa was just as simple”
“I tried reaching out to customer service a couple of times and never got a response”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Spa & Wellness.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.8 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 1.9 out of 5 (poor) | 1.4 out of 5 (poor) | +5% | 286 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 3.8 out of 5 (good) | +1% | 381 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 1.2 out of 5 (poor) | 1.0 out of 5 (poor) | −16% | 85 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | −2% | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | — | — | — | 145 |
Bottom line: Spafinder is #4 of 5 on overall rating in this group. On service, Difesa Debitori Spa scores higher (5.0 vs 2.2).
286 reviews of Spafinder. Filter by what matters to you.
E-commerce fraud on discount that they still haven’t fixed. Don’t buy with this vendor. I’m reporting this to their executive team and better business bureau.
Had a little trouble getting my receipt/confirmation and recipient delivery email, but customer service was diligent and we were successful in receiving what we needed.
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Polarized pattern: few middle ratings. 42% of recent reviews are 4–5★ and 53% are 1–2★.
The website was very difficult to use. 1) Received error on the message field. Something about characters in a language not excepted and possibly through a length error when I was well under the character limit. I determined that the field was not allowing carriage returns. 2) Did not get responses from the site saying the Gift Card was complete. Finally, after calling the Help Desk. Determined that every email from this site sent to the SPAM folder. Unacceptable.
This was a ridiculous mess!! I am with a merchant that took a card with your logo. However, there was no way to know for the client nor for the business that it needs to be called into you then you will issue another "ecard" that covers ONLY you!! It was a ridiculous mess!!
Spafinder is a leading online platform that connects consumers with spa and wellness locations across various regions. The company specializes in offering gift cards that can be redeemed at a wide range of health and wellness facilities, including spas, fitness centers, and wellness retreats. Customers can easily search for services tailored to their needs, whether they are looking for relaxation, rejuvenation, or fitness solutions. Targeting individuals seeking self-care and wellness experiences, Spafinder provides an accessible way to discover and book treatments at local establishments. By streamlining the process of finding and purchasing wellness services, the company aims to enhance the consumer experience in the health and wellness industry. With a focus on convenience and variety, Spafinder serves as a valuable resource for anyone looking to improve their well-being through spa and wellness services.
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