Should have better instructions on how…
Should have better instructions on how to use cards.

Spafinder is a leading online platform that connects consumers with spa and wellness locations across various regions. The company specializes in offering gift cards that can be redeemed at a wide range of health and wellness facilities, including spas, fitness centers, and wellness retreats. Customers can easily search for services tailored to their needs, whether they are looking for relaxation, rejuvenation, or fitness solutions. Targeting individuals seeking self-care and wellness experiences, Spafinder provides an accessible way to discover and book treatments at local establishments. By streamlining the process of finding and purchasing wellness services, the company aims to enhance the consumer experience in the health and wellness industry. With a focus on convenience and variety, Spafinder serves as a valuable resource for anyone looking to improve their well-being through spa and wellness services.
Spafinder receives mixed feedback from consumers, with 42% positive and 53% negative reviews. Many customers appreciate the ease of purchasing gift cards and highlight the excellent customer service, noting that representatives are often courteous and responsive when issues arise.
Some reviewers share positive experiences regarding the resolution of problems with gift cards, indicating that the company has effective safety measures in place. However, a significant number of complaints center around the unreliability of gift cards, with several customers reporting that their cards were either inactive or not accepted at various locations. Additionally, issues with unresponsive customer service and difficulties in using eGift cards are common frustrations.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.8 | 286 | 100% | -1.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.0 | 1 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | 3.4 | 5 |
| Dec 24 | 3.9 | 7 |
| Jan 25 | 3.7 | 6 |
| Feb 25 | 4.7 | 7 |
| Mar 25 | 4.3 | 6 |
| Apr 25 | 2.0 | 4 |
| May 25 | 1.0 | 2 |
| Jun 25 | 3.0 | 2 |
| Jul 25 | 3.7 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 286 most recent reviews.
“Activating it was quick and easy, and finding a nearby spa was just as simple”
“I tried reaching out to customer service a couple of times and never got a response”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Spa & Wellness.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.8 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 1.9 out of 5 (poor) | 1.4 out of 5 (poor) | +5% | 286 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 3.8 out of 5 (good) | +1% | 381 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 1.2 out of 5 (poor) | 1.0 out of 5 (poor) | −16% | 85 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | −2% | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | — | — | — | 145 |
Bottom line: Spafinder is #4 of 5 on overall rating in this group. On service, Difesa Debitori Spa scores higher (5.0 vs 2.2).
286 reviews of Spafinder. Filter by what matters to you.
Should have better instructions on how to use cards.
Company failed to deliver product then refused to refund payment. Customer forced to order a 2nd time. Still awaiting refund. Total lack of customer service. Totally inappropriate.
I received a gift card for $100. I live in a very nice area of LA and saw only low-class or cheesy spas were contracted with SpaFinder. Most were several miles from my home and seemed "low-end" if you know what I mean. Some did not have reviews and/or had a home address which is creepy to me. I looked at the reviews on amazon and boy o boy you'll read some weird stuff about how unreliable spafinder spas are. Many spas try to bait and switch their services when they find out you have a gift card to spafinder. Seems like a scam to me-- that's my personal opinion.
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Polarized pattern: few middle ratings. 42% of recent reviews are 4–5★ and 53% are 1–2★.
I purchased a gift card online for a friends birthday. The confirmation wasn’t sent until I called customer service. Even then it was sent to junk. The email with the gift card was also sent to the recipients junk. I had to ask if she received it and it was only then when she was able to dig it out of her junk folder. I submitted an online customer service ticket. Never heard back. And then you email me asking for a rating? LOL
While it was easy to order a gift card on SpaFinder, I didn't receive a confirmation until the next day which was a bit odd for me. I would have preferred to get an email right away.
I ordered a Spafinder card online and it said It was confirming my info and that I would get a confirmation email. I never received a confirmation email so I called customer service. The guy said that my order went through and so I requested a confirmation email. He said he would send it right away and that I would also receive an email notifying me when thee gift was sent. I never received a confirmation nor did I receive any notification that my gift was sent.
My daughter works most of the time, so for her birthday I love to give her a spa finder gift card. That way she gets to choose where to use it. I’m impressed that this gift card is accepted by so many places. It is an easy, safe way to send the gift of being pampered.
I purchase gifts certificates for my daughters birthday each year and she lives loves and appreciates them. She is a very busy and public figure and need to be at the top of her game with appearance daily. Thank you! Do you give special discounts for customers like me
Spafinder is a leading online platform that connects consumers with spa and wellness locations across various regions. The company specializes in offering gift cards that can be redeemed at a wide range of health and wellness facilities, including spas, fitness centers, and wellness retreats. Customers can easily search for services tailored to their needs, whether they are looking for relaxation, rejuvenation, or fitness solutions. Targeting individuals seeking self-care and wellness experiences, Spafinder provides an accessible way to discover and book treatments at local establishments. By streamlining the process of finding and purchasing wellness services, the company aims to enhance the consumer experience in the health and wellness industry. With a focus on convenience and variety, Spafinder serves as a valuable resource for anyone looking to improve their well-being through spa and wellness services.
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