Disappointed with communication
The final product was okay, but getting there was frustrating. Emails went unanswered for days and I had to chase them down for updates constantly. For the price point, I expected better service.

Spencer's is a retail chain that operates specialty stores primarily located in shopping malls and entertainment districts. The company focuses on selling novelty items, pop culture merchandise, adult humor products, and accessories targeted toward teens and young adults. Spencer's stores typically feature a wide variety of products including clothing, gifts, home décor, and licensed merchandise from popular franchises.
Reviewers generally find Spencers to be a reliable choice, highlighting the quality of work and fair pricing as standout features. Many customers appreciate the friendly staff and commend the company for its outstanding customer support, especially when addressing issues mid-project.
However, there are notable complaints regarding communication, with some consumers expressing disappointment over slow responses and the need to chase updates. While the majority of projects are completed on time and within budget, a few reviewers mention delays and a lack of proactive suggestions. Overall, Spencers is seen as a solid option for straightforward projects, though improvements in communication could enhance the customer experience. The sentiment leans positively, reflecting a generally favorable view of the company.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Department Stores.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| — | 50 out of 100 | — | 0 | |
| 1.3 out of 5 (poor) | 100 out of 100 | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | +12% | 368 |
12 reviews of Spencers. Filter by what matters to you.
The final product was okay, but getting there was frustrating. Emails went unanswered for days and I had to chase them down for updates constantly. For the price point, I expected better service.
Quick answers to the questions people ask most.
Spencers provides a range of professional business services including consulting, administrative support, and project management solutions. They work with both small businesses and larger corporations to streamline operations and improve efficiency.
Spencers is typically open Monday through Friday from 9:00 AM to 5:00 PM. Weekend and after-hours appointments may be available by special arrangement for urgent business needs.
You can reach Spencers by phone during business hours or submit an inquiry through their website contact form. They also offer initial consultations to assess your specific business requirements.
Spencers serves businesses of all sizes, from startups and small businesses to established corporations. Their services are tailored to meet the unique needs and budget constraints of each client.
Pricing varies depending on the scope and complexity of services required. Spencers offers both project-based pricing and ongoing service contracts, with detailed quotes provided after an initial consultation.
Project timelines vary based on the specific services and scope of work involved. During the initial consultation, Spencers will provide a realistic timeline and keep clients updated throughout the project duration.
Yes, Spencers provides both in-person and remote service options to accommodate client preferences and needs. Many of their business services can be delivered virtually for added convenience and flexibility.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Cancellation policies vary depending on the type of service agreement. Clients should review their specific contract terms, and Spencers' team can clarify any questions about cancellations or refunds during the consultation process.
Spencers offers both short-term project work and longer-term service agreements. The contract length depends on your business needs, and they can work with clients to find the most suitable arrangement.
Spencer's is a retail chain that operates specialty stores primarily located in shopping malls and entertainment districts. The company focuses on selling novelty items, pop culture merchandise, adult humor products, and accessories targeted toward teens and young adults. Spencer's stores typically feature a wide variety of products including clothing, gifts, home décor, and licensed merchandise from popular franchises.