I would like to return this shoes…
I would like to return this shoes because my back hurts too much. Can you give me the return details or give me a contact to do so please?

Spine Footwear is a footwear company dedicated to enhancing posture and alleviating back pain through innovative shoe design. The company specializes in engineered footwear that features unique Inverted Drop soles, which are designed to elevate the front of the foot. This design helps to reduce pelvic tilt, correct lordosis, and promote a healthier spine, ultimately improving overall body alignment and reducing lower back tension. Targeting individuals who experience discomfort due to poor posture or those seeking to enhance their physical well-being, Spine Footwear aims to provide solutions that activate core muscles and improve circulation. By focusing on both functionality and comfort, the company offers a range of styles, ensuring that customers can find footwear that meets their needs while supporting a healthy lifestyle.
Spine Footwear receives mixed feedback from consumers, highlighting both positive experiences and significant concerns. Many reviewers praise the shoes for their quality and comfort, particularly noting relief from back pain and overall satisfaction with the product.
Customers appreciate the responsive customer service, which enhances their shopping experience. However, a notable number of reviews express dissatisfaction, with complaints about sizing issues, discomfort, and challenges in the return process. Some individuals report extreme pain when wearing the shoes, indicating that they may not suit everyone. Additionally, there are frustrations regarding lost packages and misleading advertising about satisfaction guarantees. Overall, while Spine Footwear has its advocates, the negative experiences cannot be overlooked.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.5 | 102 | 100% | +0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.3 | 4 |
| Oct 24 | 4.0 | 1 |
| Nov 24 | 3.3 | 4 |
| Dec 24 | 4.3 | 3 |
| Jan 25 | — | 0 |
| Feb 25 | 2.3 | 4 |
| Mar 25 | 3.3 | 4 |
| Apr 25 | 1.0 | 2 |
| May 25 | — | 0 |
| Jun 25 | 3.0 | 4 |
| Jul 25 | 4.0 | 1 |
| Aug 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 102 most recent reviews.
“Salut à tous , tout d'abord ,le service de contact Spine est très réactif c'est très agréable ,merci ; j'ai découvert...”
“Service client contacté pas de réponse pour ma demande de retour”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shoes & Accessories.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.5 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 4.7 out of 5 (good) | 3.8 out of 5 (good) | −24% | 102 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.3 out of 5 (poor) | 1.9 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | 3.0 out of 5 (fair) | +12% | 368 |
Bottom line: Spine Footwear is #2 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 3.1).
102 reviews of Spine Footwear. Filter by what matters to you.
I would like to return this shoes because my back hurts too much. Can you give me the return details or give me a contact to do so please?
Love the fit and bright with and shall wear about the house to support my core stability. However not suitable for exercise as there is no flexibility! There is no bend. Solid like a clog. Sorry as otherwise very comfortable.
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Polarized pattern: few middle ratings. 59% of recent reviews are 4–5★ and 32% are 1–2★.
J'ai randonné pendant +/- 10 kms et je trouve que ces chaussures ne sont pas adaptées à la marche car pas assez stables et est-ce normal d'avoir mal aux talons ? Question confort , elles sont bien larges et confortables mais je suis septique .
Assez efficace par rapport à la publicité : amélioration de la circulation sanguine dans le bas des jambes, moins de douleurs lombaires, grand confort MAIS qualités de finition médiocre pour 140 euros, dommage que la qualité ne rejoigne pas l’efficacité !
J’ai persévéré mais toujours des fourmillements et crampes pratiquement de suite, peut-être que j’aurais dû prendre du 41.
Je suis partagé car ces chaussures soulagent vraiment mon dos mais d'autres points sont vraiment à améliorer. Je suis tombé ce WE (heureusement sans me faire trop de mal) à cause de la semelle qui n'est vraiment pas antidérapante et qui s'use très vite au niveau du talon (après seulement 2 mois d'utilisation). Quand il pleut ces chaussures glissent sur certains trottoirs sans parler des sols en carrelage ou en marbre mouillé où cela devient dangereux. La semelle intérieure bouge et mériterait aussi d'être améliorée. Des points à corriger d'urgence.
rather desapointed about the quality of the product: the green inner sole is already desegregating and the external soles show cracks after only 10 days of normal use... Not normal with respect to the price of the shoes.
Spine Footwear is a footwear company dedicated to enhancing posture and alleviating back pain through innovative shoe design. The company specializes in engineered footwear that features unique Inverted Drop soles, which are designed to elevate the front of the foot. This design helps to reduce pelvic tilt, correct lordosis, and promote a healthier spine, ultimately improving overall body alignment and reducing lower back tension. Targeting individuals who experience discomfort due to poor posture or those seeking to enhance their physical well-being, Spine Footwear aims to provide solutions that activate core muscles and improve circulation. By focusing on both functionality and comfort, the company offers a range of styles, ensuring that customers can find footwear that meets their needs while supporting a healthy lifestyle.
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