Spot & Tango is a pet food company that specializes in fresh, customized dog food delivered directly to customers' homes. The service creates personalized meal plans based on individual dogs' profiles, including factors like age, weight, activity level, and dietary preferences. They prepare meals using human-grade ingredients and deliver them on a subscription basis to pet owners seeking fresh alternatives to traditional kibble.
Spotandtango receives a mix of feedback from its customers, with a notable 67% expressing positive sentiments. Many reviewers highlight the company's reliability and professionalism, praising their ability to deliver results on time and within budget.
The customer service is frequently mentioned as outstanding, with team members accommodating last-minute changes and maintaining clear communication throughout projects. However, some customers report disappointing experiences, citing issues with the final deliverables not meeting initial expectations and the need for multiple revisions. While the overall service is deemed adequate, there are mentions of missed deadlines and slower response times that detract from the experience. Despite these criticisms, many still recommend Spotandtango for its solid value and effective service.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Pet Food & Supplies.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| — | 67 out of 100 | — | 0 | |
| 4.3 out of 5 (good) | 100 out of 100 | +2% | 458 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | 100 | |
| 3.5 out of 5 (good) | 100 out of 100 | −28% | 100 | |
| 4.0 out of 5 (good) | 100 out of 100 | −23% | 100 |
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Quick answers to the questions people ask most.
Spot & Tango is a premium pet food company that creates fresh, customized dog food meals delivered directly to your home. They offer personalized meal plans based on your dog's specific needs, age, weight, and dietary requirements.
You complete a detailed profile about your dog including breed, age, weight, activity level, and any dietary restrictions. Based on this information, Spot & Tango's veterinary nutritionists create a personalized meal plan with the right portions and recipes for your pet.
Deliveries are scheduled based on your dog's meal plan and consumption needs, typically every 2-4 weeks. You can adjust delivery frequency through your account settings or by contacting customer service.
Customer service is available Monday through Friday from 9 AM to 6 PM EST. You can reach them via email, phone, or through the live chat feature on their website.
Yes, you can pause or cancel your subscription at any time through your online account or by contacting customer service. There are no cancellation fees or long-term commitments required.
Spot & Tango offers a satisfaction guarantee on their products. If you're not satisfied with your order, you can contact customer service for a refund or replacement within a reasonable timeframe.
The fresh meals should be stored in your refrigerator and used within 4-5 days of opening. Unopened packages can be stored in the refrigerator for up to 2 weeks or frozen for longer storage.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Yes, Spot & Tango can accommodate many dietary restrictions and allergies. During the profile setup, you can specify any food sensitivities, and they will customize recipes accordingly.
Spot & Tango accepts major credit cards including Visa, Mastercard, American Express, and Discover. Payments are processed automatically with each scheduled delivery.
You can reach customer support by calling their toll-free number, sending an email through their website contact form, or using the live chat feature. All contact information is available on their website's support page.
Spot & Tango is a pet food company that specializes in fresh, customized dog food delivered directly to customers' homes. The service creates personalized meal plans based on individual dogs' profiles, including factors like age, weight, activity level, and dietary preferences. They prepare meals using human-grade ingredients and deliver them on a subscription basis to pet owners seeking fresh alternatives to traditional kibble.
