Spyder Active Sports is a leading retailer specializing in high-performance ski apparel and accessories. The company offers a wide range of products including ski jackets, ski pants, sweaters, shirts, hoodies, and various ski gear designed for both men and women. With a focus on quality and functionality, Spyder caters to skiing enthusiasts and outdoor sports enthusiasts who seek reliable and stylish gear for their winter activities. Targeting a diverse customer base, Spyder provides options for recreational skiers as well as competitive athletes. The official website, spyder.com, features seasonal promotions, including significant discounts on select items, making it accessible for consumers looking for premium ski gear at competitive prices. The brand's commitment to innovation and performance ensures that customers receive products that meet the demands of their active lifestyles.
Spyder Active Sports receives overwhelmingly negative feedback from consumers, with many expressing frustration over poor customer service and warranty issues. While a few reviewers commend the helpfulness of specific customer service representatives, such as Taylor, the majority report significant problems, including unresponsive support and unfulfilled warranty claims.
Customers frequently mention long shipping times, with some waiting over 20 days for their orders, and others experiencing issues with misleading sales tactics and deceptive pricing. Many feel that the quality of Spyder products has declined, leading to dissatisfaction with their purchases. Overall, while there are isolated positive experiences, the prevailing sentiment is one of disappointment and frustration, making it difficult for consumers to recommend Spyder.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.5 | 46 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 2.0 | 1 |
| Nov 24 | 3.0 | 2 |
| Dec 24 | — | 0 |
| Jan 25 | 1.0 | 2 |
| Feb 25 | — | 0 |
| Mar 25 | 1.0 | 3 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 46 most recent reviews.
“I worked with Tayor from Spyder's Customer Service Team as she helped me with a warranty issue on a Spyder parka”
“Spyder Customer Care is virtually non existent”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Clothing Stores.
| Company | Overall | Legit | Service | Value | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.5 out of 5 (poor) | 100 out of 100 | 1.5 out of 5 (poor) | 1.5 out of 5 (poor) | 1.5 out of 5 (poor) | — | 46 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.7 out of 5 (poor) | 1.8 out of 5 (poor) | +15% | 295 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | −3% | 125 | |
| 3.0 out of 5 (fair) | 100 out of 100 | 2.7 out of 5 (poor) | — | — | −20% | 100 |
Bottom line: Spyder Active Sports is #5 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 1.5).
46 reviews of Spyder Active Sports. Filter by what matters to you.
Spyder company refuse to return jacket they received for approved warranty repairs. They hold item for almost whole season (2+ months) already and ignore any requests to communicate. They simply stole my jacket
Spyder are not honoring their warranty on their gear. Just bought a jacket. It has a faulty clip to hold hood in place. Apparently they filed for bankruptcy and the customers be damned.
I placed an order with 30% off the retail price, with a clock showing there are ONLY a few hours to get the sale price. Which you have continued for many days after. Now you have the same items at 40% off the retail price with a clock. This is misleading, false advertising, deceptive and bait-and-switching to say the least.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Spyder Customer Care is virtually non existent. Three years ago my sister visited America and at my request bought my wife, on my behalf Spyder Faux Fur Jacket 154009 001 - Black Women’s size 6 She has worn the jacket for 3x one week ski holidays and about 10 days as well. The jacket has been well maintained and not abused in any way - no ski falls. Both elbow pads and the rear and front shoulder faux leather areas have frayed and holed in several sections. On examination these faux leather pads are extremely thin material, about 0.5 mm, less than paper napkin thin in fact and tissue strong. Not up to merchantable quality. I noted the product comes with a “Limited Lifetime Warranty”. After several unsuccessful attempts to contact Spyder USA (their web site seems to reject photo attachment from UK) and no reply to emails, I tried Spyder EU. They replied that the “Lifetime Warranty” did not apply to Europe. The European warranty term was 2 years. My sister therefore paid $550 for a jacket that lasted 30 days gentle use and developed holes in both elbows, plus front and back shoulders - 8 holes! We aspired to using Spyder products but feel so let down and disappointed by my actual experience, I will never buy from them again and recommend others buy from a different company.
I had a terrible experience with Spyder, both with their customer service and their inflexible return policy. After spending close to $1,000 on multiple orders, I was shocked by their refusal to price match a previous order. I needed to exchange a jacket for a smaller size, but their customer service rep was unhelpful. When I requested a supervisor, she too refused to apply the original sale price as a credit, citing their rigid policy. Even as a courtesy, they wouldn't credit the difference, which is frustrating given the amount I’ve spent with them. To make matters worse, their return process is unnecessarily complicated and costly. Spyder’s policy prohibits returning items purchased separately (with different order numbers) in a single package, forcing customers to incur additional return fees. This questionable system is completely consumer-unfriendly and feels like a deliberate way to squeeze more money from customers. If Spyder had physical stores where you could try on items, many of these issues could be avoided altogether. I’m extremely disappointed and will never shop with Spyder again. Save yourself the hassle and take your business elsewhere.
Shipping time is terrible, 20+ days is ridiculous. Bought 10/31, still hasn't arrived. Customer service responds with a form letter. I wear only Spyder ski gear - jackets, pants, hats - I'm going to switch to a different company and burn my Spyder gear.
Worst company to buy from My discount was never applied and then they charge a $10 handling fee Shop elsewhere
Bought a pair of expensive ski pants and they gained a crotch hole after only 2 days out. Their automated Zendesk help desk ticket system is BS and you NEVER hear back from them. They respond with an automated message to send them RMA details at the same time the close the ticket as RESOLVED and no human ever reads it or follows up with some actual WORK to resolve the issue! My LAST Spyder gear purchase!
Placed order and within hour attempted to change size. Called customer service...drops call with no picking up. Emailed and received automated response stating that "Due to our system's automation, orders on Spyder.com cannot be adjusted or canceled after they are placed." This should have been managed with a simple change of order but now I am stuck with a ski jacket that is the wrong size when all I wanted was to swap it out with the correct size. No ski jacket now for me this year and will not buy Spyder in future. No human to even contact.
So many things wrong. Shipping from Vancouver to Langley apparently takes months? Sloppy service all around - if you are needing a package within a few weeks don’t order from Spyder. Quality’s good but it doesn’t make a difference if you can’t receive a package. Waste of time!
Spyder quality has sadly been ruined, as it used to be very good. Having owned their products for over 40yrs I would know. Paid to ship product to Warranty dept., who then incorrectly fix a broken zipper and pocket, then corrected it after notifying them with photos. They then mis-shipped it back and failed to notify it had been shipped back, only to be stolen. They tried to send replacement of far inferior product with same name, and no longer responding after multiple attempts. 7 months later this is totally unacceptable.
There is a reason all the reviews for this brand are so low. My Spyder jacket fell apart - the glue or whatever they use to do the pockets have way on all areas around that zips. Spyder just kept asking for proof of purchase of warranty - was bought per covid so no warranty. Wasn’t good enough that I had the jacket complete with their own labels showing age etc. the first guy Quinn as good but then it got passed along. anyway they are really appalling and drag all the communication out then say “because you don’t have the information we requested….” Have worked on retail In the heads offices of LVMH and Estée Lauder value their customers and reputation, it was surprising that Spyder behaved this way. Good news is that their are plenty of other brands .
Actually I want to give 0 stars because if you contact Spyder by mail they just don't respond! Worst service ever! We have always bought ski gear from Spyder for a lot of money but now it's done and we will buy from Bogner where the customer service is great!
So I bought several sets of ski base layer sets. On trying the legs on, the elastic waist band separated from the rest of the garment. I would have taken them back to the seller but they are no longer there and I am on a ski trip in Italy - yes, bought expensive kit which falls apart, and when I go on the web site to contact customer services it states that only outer garments are covered by their warrantee. I’m not even sure that that is legal. Do not buy from spyder… It would be a zero from me if the system allowed it. Appalling.
So i bought a jacket from an official Spyder reseller. The jacket was produced in 2018. Looked great and like it. I wore it for one week and then had the next season cancelled due to Covid. Before i wore again i washed it on a low 30 degree wash cycle ( less than the 40%) on the label. It looked fine when i took it out but at the airport, i noticed it started to fall apart. All the glue around the pockets gave up and the jacket is now useless. Will never touch Spyder again. Poor quality behind the style and branding!
I am so disappointed and upset that I have spent $80 on shipping AND still am out $400 for a snowsuit that has not been refunded yet. There is NO human being associated with their customer service. No one to call and speak to. It’s criminal. I intend to follow up and to tell all my students and friends and family about what happened.
What an awful company. I've been trying to get a response from their customer service email for over a month. They will not respond. I've reached out to all social media channels and they do not respond. I contacted the BBB, and they can't get a response. This is the worst company I've ever had to deal with. I had simple questions on price adjustments and needed help with a return. They just take your money and run. Don't be fooled by the Olympians wearing their items. Do not buy from Spyder. If you need help, they'll ignore you.
Purchased items online but was shipped someone else’s order. The company expects me to do all of the administration to return their mistake, incur costs before they will send me my items. All their mistake, but I have to fix it. More worryingly as part of this process they have suggested I use an incorrect invoice on the customs declaration!!!! I’m now just trying to get a refund…..I fully expect this to be as difficult as the actual purchase & delivery.
We would give them a zero if we could. I bought a winter Spyder jacket for our son in 2020. Within two months of use the armpit linings ripped. We returned per their policy. They couldn’t fix it so offered us a credit to use after September 2021. Tried to use it after that time and it is invalid. Have been trying to get in touch with the company multiple times - no response. The BBB has been unable to help but we have reported it to the CO AG’s office. Spyder will not be on our purchasing list for future ski seasons to come.
When you purchase equipment for an expensive sport like skiing you would like to think a company as popular as Spyder would have excellent customer service. Think again! Spyder wants your business 1 time and has no concern for repeat business or any interest in quality customer service. Do not waste money on Spyder. They only have notoriety because the pay for the Olympic endorsement. Ride your success while you can Spyder! Your 15 minutes are soon to be over.
Spyder Active Sports is a leading retailer specializing in high-performance ski apparel and accessories. The company offers a wide range of products including ski jackets, ski pants, sweaters, shirts, hoodies, and various ski gear designed for both men and women. With a focus on quality and functionality, Spyder caters to skiing enthusiasts and outdoor sports enthusiasts who seek reliable and stylish gear for their winter activities. Targeting a diverse customer base, Spyder provides options for recreational skiers as well as competitive athletes. The official website, spyder.com, features seasonal promotions, including significant discounts on select items, making it accessible for consumers looking for premium ski gear at competitive prices. The brand's commitment to innovation and performance ensures that customers receive products that meet the demands of their active lifestyles.
This profile hasn't been claimed by the business owner.
