Spyder Active Sports is a leading retailer specializing in high-performance ski apparel and accessories. The company offers a wide range of products including ski jackets, ski pants, sweaters, shirts, hoodies, and various ski gear designed for both men and women. With a focus on quality and functionality, Spyder caters to skiing enthusiasts and outdoor sports enthusiasts who seek reliable and stylish gear for their winter activities. Targeting a diverse customer base, Spyder provides options for recreational skiers as well as competitive athletes. The official website, spyder.com, features seasonal promotions, including significant discounts on select items, making it accessible for consumers looking for premium ski gear at competitive prices. The brand's commitment to innovation and performance ensures that customers receive products that meet the demands of their active lifestyles.
Spyder Active Sports receives overwhelmingly negative feedback from consumers, with many expressing frustration over poor customer service and warranty issues. While a few reviewers commend the helpfulness of specific customer service representatives, such as Taylor, the majority report significant problems, including unresponsive support and unfulfilled warranty claims.
Customers frequently mention long shipping times, with some waiting over 20 days for their orders, and others experiencing issues with misleading sales tactics and deceptive pricing. Many feel that the quality of Spyder products has declined, leading to dissatisfaction with their purchases. Overall, while there are isolated positive experiences, the prevailing sentiment is one of disappointment and frustration, making it difficult for consumers to recommend Spyder.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.5 | 46 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 2.0 | 1 |
| Nov 24 | 3.0 | 2 |
| Dec 24 | — | 0 |
| Jan 25 | 1.0 | 2 |
| Feb 25 | — | 0 |
| Mar 25 | 1.0 | 3 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 46 most recent reviews.
“I worked with Tayor from Spyder's Customer Service Team as she helped me with a warranty issue on a Spyder parka”
“Spyder Customer Care is virtually non existent”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Clothing Stores.
| Company | Overall | Legit | Service | Value | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.5 out of 5 (poor) | 100 out of 100 | 1.5 out of 5 (poor) | 1.5 out of 5 (poor) | 1.5 out of 5 (poor) | — | 46 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.7 out of 5 (poor) | 1.8 out of 5 (poor) | +15% | 295 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | −3% | 125 | |
| 3.0 out of 5 (fair) | 100 out of 100 | 2.7 out of 5 (poor) | — | — | −20% | 100 |
Bottom line: Spyder Active Sports is #5 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 1.5).
46 reviews of Spyder Active Sports. Filter by what matters to you.
I ordered a woman's sweater as a present thru Spyder's Facebook 3rd party marketing with a 50% discount, but was charged full price. I requested assistance directly from Spyder and they came through making good on the discount offer. The product is of high quality, as I expected as a longtime Spyder customer. I'd recommend dealing directly with Spyder
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Spyder Active Sports is a leading retailer specializing in high-performance ski apparel and accessories. The company offers a wide range of products including ski jackets, ski pants, sweaters, shirts, hoodies, and various ski gear designed for both men and women. With a focus on quality and functionality, Spyder caters to skiing enthusiasts and outdoor sports enthusiasts who seek reliable and stylish gear for their winter activities. Targeting a diverse customer base, Spyder provides options for recreational skiers as well as competitive athletes. The official website, spyder.com, features seasonal promotions, including significant discounts on select items, making it accessible for consumers looking for premium ski gear at competitive prices. The brand's commitment to innovation and performance ensures that customers receive products that meet the demands of their active lifestyles.
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