VMware is a software company that provides virtualization and cloud computing technologies for businesses and organizations. Their products enable users to create and manage virtual machines, allowing multiple operating systems to run on a single physical server or computer. The company offers various enterprise solutions including server virtualization, desktop virtualization, and cloud infrastructure management tools.
Reviewers express significant dissatisfaction with VMware following its acquisition by Broadcom. While some acknowledge that VMware was once great software, they now describe the experience as disastrous, citing issues with the website's navigation and login difficulties.
Many customers report that customer support is virtually non-existent, with complaints about long wait times and unhelpful automated responses. The new licensing model is criticized for increasing prices and limiting upgrades, leading to frustration among users. Although a few reviews still recognize the software's past quality, the overwhelming sentiment reflects a decline in service and reliability. Overall, VMware currently faces a negative perception, primarily due to its association with Broadcom and the resulting customer service failures.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.5 | 10 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | 1.0 | 1 |
| May 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 10 most recent reviews.
“Customer support is a chat bot and no help whatsever”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| 1.5 out of 5 (poor) | 50 out of 100 | — | 10 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | −1% | 1,000 |
Bottom line: VMware - Virtualization Software is #5 of 5 on overall rating in this group.
10 reviews of VMware - Virtualization Software. Filter by what matters to you.
Over a year ago
This used to be a tremendously great and outstanding software product, BEFORE it was taken over by Broadcom, a hellhole of a bad and customer f*** company. You can find their profile to leave a very,... See more
Over a year ago
Since Broadcom it's now impossible to use VMware products. The company is just being used to leverage cash from existing users.
Over a year ago
No longer able to login and download the software I have bought. Customer support is a chat bot and no help whatsever.. Scam company avoid!!!
Quick answers to the questions people ask most.
VMware is a leading virtualization software company that creates products allowing you to run multiple operating systems on a single physical computer. Their software creates virtual machines that can run different operating systems simultaneously, helping businesses reduce hardware costs and improve efficiency.
VMware offers several key products including VMware vSphere for data center virtualization, VMware Workstation for desktop virtualization, VMware Fusion for Mac users, and VMware vCenter for centralized management. They also provide cloud infrastructure and security solutions.
VMware pricing varies by product and licensing model, with options ranging from free versions like VMware Workstation Player to enterprise solutions that can cost thousands of dollars per processor. Contact VMware sales or authorized resellers for specific pricing based on your needs.
Yes, VMware provides multiple support tiers including basic support, production support, and mission-critical support with different response times. Support is available 24/7 for higher-tier plans and includes phone, web, and chat options.
System requirements vary by product, but generally require a 64-bit processor with virtualization support, sufficient RAM (typically 4GB minimum), and adequate storage space. Specific requirements depend on the number and type of virtual machines you plan to run.
Yes, VMware offers free trials for most of their products, typically lasting 30-60 days. Some products like VMware Workstation Player have permanently free versions with limited features for personal use.
You can contact VMware through their website's support portal, by phone during business hours, or through live chat. Enterprise customers with support contracts have access to dedicated support channels and faster response times.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
This used to be a tremendously great and outstanding software product, BEFORE it was taken over by Broadcom, a hellhole of a bad and customer f*** company. You can find their profile to leave a very, very negative and scathing review about them in trustpilot aslo, under trustpilot slash worldwideweb Broadcom US-Domain, or just use the search function
Malheureusement, je ne peux qu'aller dans le sens des commentaires négatifs. Le site de Broadcom n'est absolument pas navigable. Pour la connexion, l'inscription, la gestion du profil, c'est une véritable farce. Les fonctionnalités ne sont même pas testés. J'ai un tiret sur mon prénom et sur des formulaires préremplis, le formulaire m'indique que les tirets ne sont pas pris en charge alors qu'il a été complété automatiquement et impossible de le modifier car c'est grisé. Plein de petites choses qui ne donnent pas envie d'utiliser leur produit et de partir chez la concurrence. Même leur formulaire d'assistance part en erreur donc en cas de problème, pas de problème pour eux car on ne peut rien leur envoyer. Les moyens pour les contacter ne permet pas de les joindre directement mis à part par téléphone. Je ne vois aucun mail pour les contacter pour leur signaler quoi que ce soit. Franchement déçu depuis le rachat de VMWARE par BROADCOM. Les politiques tarifaires et les gros changement sur les sites web rendent l'expérience plus que mauvais et même désagréable. Sinon les produits de VMWARE sont juste géniaux mais le rachat a des conséquences désastreuses pour les clients. Workstation pro et vSphere faisaient parti des produits que j'aimais utiliser et encore aujourd'hui. Maintenant, ils sont très peu accessibles et je suis obligé de me rabattre sur d'autres solutions qui fonctionnent tout aussi bien et en open source.
Since Broadcom it's now impossible to use VMware products. The company is just being used to leverage cash from existing users.
No longer able to login and download the software I have bought. Customer support is a chat bot and no help whatsever.. Scam company avoid!!!
VMware seems to have lost it for Mac. I used it 5 or 6 years ago on a Mac and it was fine, but now??? I UI is so totally unresponsive, I RDP to the VM. It is SOOO hard to work with. I have emailed the several times about this, and each new version or fix I hope it will be better but, nope. For what I have seen, they just don't care about Mac anymore. This is on an Intel Mac. I am going back to VBOX, which is free and works much much better.
Since they have been acquired by broadcom, Vmware is only producing bad news. The new license model means that prices are increasing and existing products can‘t be upgraded anymore. The money I spent for Vsphere licenses is now completely lost, because upgrades are far too expensive now. Be careful: They are not trustworthy as a partner, the new owner changes whatever the feel it might generate more money without caring about the customers. I heard that big (>10k employees) organisations started to evaluate alternatives, Vsphere will most probably lose importance in the upcoming years. Unreliable owner, a product which will lose it‘s user base - definitely not a tool one should use this days.
Don’t do business with Broadcom! They support serial rapist like Chandra Rama Varanasi who beat up women and rape them and threaten to kill them! After V was fire by Equnix for sa women in 2019, he was hire by Broadcom despite their knowledge he is a serial rapist! God told me Broadcom is going down!
Customer support non-existent. Tried to fill a form on their website but havent heard back. Trying to call them on a support number, so fare 38min waiting. nothing tells if there any waiting in front of me. Same music loop while on hold, freaking annoying.
I am trying to buy Fusion for Mac but there is no way to ask any questions without your inside leg measurement being made public! I only have simple questions I want answered before I buy their precious licenses and then maybe a little tech. support when I try to use it. But no....pathetic, I have to join their community, no doubt full of others desperate for some sort of help and then relying on the technical abilities of others who have managed to fudge it through ...there's no way this sort of aloofness would happen in the UK, let's hope California falls into the ocean! I guess our company will have to buy PC's and do it that way
I have used their software at companies I have contracted for previously and find it works well, however try to make contact with them to buy it and you're wasting your time. It's hard to locate a phone number from their website and when I finally found one you're on call waiting forever, I did manage to leave a message one of the days I called, (it doesn't always work) and the message said they would call me back but they never did. this was the sales number so if you can't make contact with the sales team what hope do you have on talking to someone if you have an issue. Such good software completely let down by customer services. One of those companies you absolutely dread having to contact. You know the ones!
VMware typically offers a 30-day money-back guarantee for most software purchases when bought directly from them. Refund policies may vary for purchases made through authorized resellers or partners.
Yes, VMware offers comprehensive training courses, certification programs, and educational resources through VMware Learning. They provide both instructor-led and self-paced online training options for various skill levels.
Yes, VMware offers extensive cloud integration capabilities and has partnerships with major cloud providers like AWS, Microsoft Azure, and Google Cloud. Their VMware Cloud services allow you to run VMware environments in public clouds seamlessly.
VMware is a software company that provides virtualization and cloud computing technologies for businesses and organizations. Their products enable users to create and manage virtual machines, allowing multiple operating systems to run on a single physical server or computer. The company offers various enterprise solutions including server virtualization, desktop virtualization, and cloud infrastructure management tools.
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