VMware is a software company that provides virtualization and cloud computing technologies for businesses and organizations. Their products enable users to create and manage virtual machines, allowing multiple operating systems to run on a single physical server or computer. The company offers various enterprise solutions including server virtualization, desktop virtualization, and cloud infrastructure management tools.
Reviewers express significant dissatisfaction with VMware following its acquisition by Broadcom. While some acknowledge that VMware was once great software, they now describe the experience as disastrous, citing issues with the website's navigation and login difficulties.
Many customers report that customer support is virtually non-existent, with complaints about long wait times and unhelpful automated responses. The new licensing model is criticized for increasing prices and limiting upgrades, leading to frustration among users. Although a few reviews still recognize the software's past quality, the overwhelming sentiment reflects a decline in service and reliability. Overall, VMware currently faces a negative perception, primarily due to its association with Broadcom and the resulting customer service failures.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.5 | 10 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | 1.0 | 1 |
| May 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 10 most recent reviews.
“Customer support is a chat bot and no help whatsever”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| 1.5 out of 5 (poor) | 50 out of 100 | — | 10 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | −1% | 1,000 |
Bottom line: VMware - Virtualization Software is #5 of 5 on overall rating in this group.
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Quick answers to the questions people ask most.
VMware is a leading virtualization software company that creates products allowing you to run multiple operating systems on a single physical computer. Their software creates virtual machines that can run different operating systems simultaneously, helping businesses reduce hardware costs and improve efficiency.
VMware offers several key products including VMware vSphere for data center virtualization, VMware Workstation for desktop virtualization, VMware Fusion for Mac users, and VMware vCenter for centralized management. They also provide cloud infrastructure and security solutions.
VMware pricing varies by product and licensing model, with options ranging from free versions like VMware Workstation Player to enterprise solutions that can cost thousands of dollars per processor. Contact VMware sales or authorized resellers for specific pricing based on your needs.
Yes, VMware provides multiple support tiers including basic support, production support, and mission-critical support with different response times. Support is available 24/7 for higher-tier plans and includes phone, web, and chat options.
System requirements vary by product, but generally require a 64-bit processor with virtualization support, sufficient RAM (typically 4GB minimum), and adequate storage space. Specific requirements depend on the number and type of virtual machines you plan to run.
Yes, VMware offers free trials for most of their products, typically lasting 30-60 days. Some products like VMware Workstation Player have permanently free versions with limited features for personal use.
You can contact VMware through their website's support portal, by phone during business hours, or through live chat. Enterprise customers with support contracts have access to dedicated support channels and faster response times.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
VMware typically offers a 30-day money-back guarantee for most software purchases when bought directly from them. Refund policies may vary for purchases made through authorized resellers or partners.
Yes, VMware offers comprehensive training courses, certification programs, and educational resources through VMware Learning. They provide both instructor-led and self-paced online training options for various skill levels.
Yes, VMware offers extensive cloud integration capabilities and has partnerships with major cloud providers like AWS, Microsoft Azure, and Google Cloud. Their VMware Cloud services allow you to run VMware environments in public clouds seamlessly.
VMware is a software company that provides virtualization and cloud computing technologies for businesses and organizations. Their products enable users to create and manage virtual machines, allowing multiple operating systems to run on a single physical server or computer. The company offers various enterprise solutions including server virtualization, desktop virtualization, and cloud infrastructure management tools.
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