retour payant
J'ai acheté une batterie / station DJI sur leur site officiel, je ne suis pas conte de produite , voulais le retourner, surprise, le retour est payant, pas comme les grande entreprise.

DJI Store is the official online retail platform for DJI, a leading manufacturer of drones, gimbals, and accessories. The company offers a wide range of products designed for various users, including hobbyists, professional photographers, and filmmakers. Customers can explore an extensive selection that features popular items such as the DJI Mavic series, Osmo handheld stabilizers, and advanced camera systems. Targeting both consumer and professional markets, DJI Store provides innovative solutions for aerial photography, videography, and content creation. The platform also includes educational resources and support services to enhance user experience. With a focus on high-quality electronics and technology, DJI Store caters to customers seeking reliable and cutting-edge equipment for their creative projects.
Store Dji receives a significant amount of negative feedback, with many customers expressing frustration over service issues and delivery problems. A common complaint is the lack of timely shipping, with several reviewers noting that their orders were delayed for weeks or not dispatched at all, despite substantial payments.
Additionally, customers report complications with the return process, including unexpected fees for returns and difficulties in accessing aftercare services. However, some reviewers highlight positive experiences, particularly praising the helpfulness and competence of the staff when issues arise. The DJI Mini drone receives favorable mentions for its quality, and a few customers appreciate the prompt service they received during repairs. Overall, the sentiment leans heavily negative, with many urging potential buyers to be cautious.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.2 | 60 | 100% | -0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Jan 2026.
| Month | Average | Reviews |
|---|---|---|
| Feb 25 | 3.0 | 2 |
| Mar 25 | 3.7 | 3 |
| Apr 25 | 1.8 | 5 |
| May 25 | 1.0 | 1 |
| Jun 25 | 5.0 | 1 |
| Jul 25 | 4.0 | 2 |
| Aug 25 | 1.0 | 1 |
| Sep 25 | 2.3 | 3 |
| Oct 25 | 1.0 | 1 |
| Nov 25 | 1.0 | 2 |
| Dec 25 | — | 0 |
| Jan 26 | 1.7 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Montag mittag mit versandetiket kostenlos Rc Plus Controller für meine m30t mit ladedefekt des inneren Akkus nach Ung...”
“Terrible customer service & after sales”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
| Company | Overall | Legit | Service | Website & app | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.2 out of 5 (poor) | 100 out of 100 | 2.4 out of 5 (poor) | 1.4 out of 5 (poor) | 2.1 out of 5 (poor) | −44% | 60 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.1 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.3 out of 5 (good) | 4.4 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.5 out of 5 (good) | 3.9 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | — | 4.2 out of 5 (good) | −1% | 1,000 |
Bottom line: Store Dji is #5 of 5 on overall rating in this group. On website & app, Mazuma Mobile scores higher (4.3 vs 1.4).
60 reviews of Store Dji. Filter by what matters to you.
J'ai acheté une batterie / station DJI sur leur site officiel, je ne suis pas conte de produite , voulais le retourner, surprise, le retour est payant, pas comme les grande entreprise.
Absolute Shambles of an Outfit!!! Ordered over £1700 worth of goods for Xmas & received the order on 18/12/25… The DHL driver handed me the box & took a quick picture then left! Holding the box I noticed there was an oddly rectangle shaped hole in the back of the box (not visible in his delivered pic as the hole was facing me!) I took pictures of the box & hole then just to be sure & cover myself I video’d opening the box… clearly a wise decision as I did in fact have 1 item missing! I contacted DJI immediately & forwarded them the pictures & video. After getting the dimensions from them of the missing item it surprisingly was around the same size as the hole in the box🤔 After quite a bit if back & forth I received an email today from DJI stating that they have contacted DHL & that they were not willing to refund or send a replacement for my missing item… however If I wanted I can contact DHL myself🤷♂️ Absolute Joke! Terrible customer service & after sales! Not the first time i’ve had issues with them either & spent quite a few ££££ over the past couple of years! They have some great products but seriously lack the customer service skills which will certainly make me think twice about ordering directly from the DJI store again!!!
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Ik betaalde € 379 voor een DJI Mini 3-drone via de officiële DJI-website en ontving absoluut niets. DHL leverde geen enkel bewijs van levering: geen foto, een nep-krabbel als "handtekening" en gps-coördinaten die niet eens overeenkomen met mijn adres. Desondanks weigert DJI me terug te betalen en blijft het zich verschuilen achter DHL, in plaats van de verantwoordelijkheid te nemen zoals elk serieus bedrijf zou moeten doen. Het is schokkend hoe onwillig ze zijn om een klant te helpen die zijn product simpelweg nooit heeft ontvangen. Na bijna twee maanden genegeerd, afgewezen te zijn en alleen maar gekopieerde en geplakte reacties te hebben ontvangen, heb ik nu officiële juridische en consumentenrechtelijke stappen ondernomen. DJI is formeel in gebreke gesteld en verdere escalatie is al gaande omdat ze weigeren een probleem op te lossen dat duidelijk hun eigen verantwoordelijkheid is. De manier waarop DJI klanten behandelt is onacceptabel en ronduit schandalig. Niemand zou hier zo hard tegen moeten vechten om te krijgen waar hij voor betaald heeft.
Dopo avere acquistato una action cam mi viene regalato un corso gratuito online del valore di circa 30 euro. Mi registro e comincio a visionarlo. Poi decido che lo avrei terminato in un secondo momento. Al momento di riprendere non mi fa più accedere! Mi dice che per continuare devo pagare. Incredibile. Che pezzenti. Vergogna. Ho comprato un articolo costoso e per quattro video registrati volete altri soldi. Perché non fate un nuovo voucher?
C'est l'horreur! J'ai commandé une caméra avec plusieurs accessoires et options. Ils se permettent de livrer en livraison simple! Etes vous sérieux??? Pour un tel prix? Le livreur devait obligatoirement avoir ma signature mais pour DJI un simple dépôt on ne sait où - jamais trouvé, est suffisant et acceptable! Sérieux?! Donc au final une tonne de mails avec DJI, avec de robots visiblement, service déplorable, colis jamais livré et c'est seulement le conciliateur de justice qui les a raisonnés. Je ne recommande pas du tout d'acheter chez eux! Ils sont des très mauvaise foi.
What I disgusting company discriminate disabled people I supplied them letters from doctors stating I cannot go online but they insisted I had to go online to return a product that was faulty even after I made them aware of the quality act disgusting company of void
VORSICHT !!!! Ware im Wert von über 3000€ bestellt und bezahlt. Wochenlang keine Lieferung, keine Info Tel. Ganz schlecht zu erreichen, schwammige Aussagen ohne Klärung Habe keine Hoffnung mehr, dass Ware noch kommt ICH WILL MEIN GELD ZURÜCK!!!
This company is a scam. Stay away from it.
Wish I saw these reviews earlier! Been waiting ages to buy the Osmo Pocket 3 Creator Combo, and got the estimated shipping date of April 24 and April 29 for delivery date. On April 25, the order was still processing and reached out to costumer service and they said the item was out of stock, only expecting to ship it early May. Mind you, the website still says the item is in stock! Emailed me to now say it’s expecting to ship early to mid-May due to the item being out of stock and gave me 20€ credit which I’m not gonna use because I don’t want anything else from them and even I wanted, what does that cover? Again, on the website, 3 days later, the item still doesn’t say out of stock on the website and gives an estimate shipping date of May 3rd and May 7th for delivery. I understand the popularity of the product and the shortage argument, however BE TRANSPARENT with your buyers from the beginning! I could’ve bought it in a local store in the meantime as I got a restock alert, but trusted their deadlines…
I spent £1700 on an Air3s Combo and accessories on the 20th April, it's now the 26th and it still shows up as "warehouse processing order". I can't get anywhere with help on expediting the order or even getting a revised delivery date.
Unfassbar schlechter Service. Ware wird wochenlang nicht versendet, man erreicht niemanden. Per Chat bekommt man nur durchschnittliche und keine hilfreichen Antworten.
I'm afraid I have to jump on the negative band wagon here. Utterly useless customer service. They sound polite but I got passed from agent to agent having to explain the same thing over and over. I've still got nowhere! My item was damaged on arrival so did a return form online. Since then I've been waiting for DJI to acknowledge the return and send me a returns form but had nothing. I tried live chat, the +442076603037 number and email and still nothing. Keep getting asked to wait another day!! Anyway I'm putting in a dispute with PayPal now and will let them deal with it. Order: 0448685102117
I placed two orders last week for Air3s and Neo, so far nothing has been delivered. They didn't even ship it, a week later warehouse still processing my order!! The last order for AVATA 2 also was a problem!! I have an idea for DJI advertising slogan!! "The best drones in the world and the worst service in the world !!! " I'm holding off, I won't be ordering a drone again, too much risk with the shipping service, even for such good drones.
hate these people, do a return and they want me to write out a 400000 word address... scums
Here’s the revised version: I’ll admit the customer service agents are polite and try to help, but I cannot recommend this company. They wronged me and failed to take responsibility for it. I returned the expensive item and will never purchase from them again.
Never received my order and no customer service or support.
Quelle horreur ! Site pas fiable qui nous prend pour de n’importe quoi ! J’ai commandé une caméra à 700€ sur leur site officiel, et je prend exprès la livraison rapide en 2-3 jours. Un achat aussi cher je m’attend à un bon suivi, à des mails, ect pour savoir où est mon argent. Après l’achat déjà pas de mail de suivi ni rien. Après 10jours d’attente, je m’inquiète donc j’essaye de contacter le service client : IMPOSSIBLE. Un chat bot qui fait plein de faute d’orthographe, qui répond pas à nos questions. J’ai vraiment cru que c’était un faux site d’arnaque et pourtant non c’est bien le vrai. Une honte de mettre autant d’argent dans un site qui promet une bonne expérience. Donc après 15j toujours rien, aucun mail de retard, la commande n’est toujours pas expédiée, impossible d’avoir de l’aide ou des réponses donc j’ai demandé un remboursement. Toujours aucun mail, ça fait 2j que j’attend , aucune nouvelle, ça me fait peur de jamais revoir mon argent. HONTEUX , passez par amazon ou la fnac c’est beaucoup mieux !!!
Incredibile veramente , sono in contatto e ho aperto 10 chat e e-mail varie, li chiedi una cosa e continuano a sbagliareee, dopo di che gli riscrivi per l'ennesima volta cosa devono fare e qual'è il tuo problema e li devi supplicare continuando a mandare e-mail a cui non rispondono mai , o se rispondono lo fanno dopo settimane.... INCREDIBILE !...Io pensavo dato il nome che ha l'azienda che fossero di una professionalità e precisione impeccabile... sembra di aver comprato il drone dal negozietto di paese a gestione familiare che sta per fallire ... VERAMENTE PAZZESCO
DJI Store is the official online retail platform for DJI, a leading manufacturer of drones, gimbals, and accessories. The company offers a wide range of products designed for various users, including hobbyists, professional photographers, and filmmakers. Customers can explore an extensive selection that features popular items such as the DJI Mavic series, Osmo handheld stabilizers, and advanced camera systems. Targeting both consumer and professional markets, DJI Store provides innovative solutions for aerial photography, videography, and content creation. The platform also includes educational resources and support services to enhance user experience. With a focus on high-quality electronics and technology, DJI Store caters to customers seeking reliable and cutting-edge equipment for their creative projects.
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