DJI Store is the official online retail platform for DJI, a leading manufacturer of drones, gimbals, and accessories. The company offers a wide range of products designed for various users, including hobbyists, professional photographers, and filmmakers. Customers can explore an extensive selection that features popular items such as the DJI Mavic series, Osmo handheld stabilizers, and advanced camera systems. Targeting both consumer and professional markets, DJI Store provides innovative solutions for aerial photography, videography, and content creation. The platform also includes educational resources and support services to enhance user experience. With a focus on high-quality electronics and technology, DJI Store caters to customers seeking reliable and cutting-edge equipment for their creative projects.
Store Dji receives a significant amount of negative feedback, with many customers expressing frustration over service issues and delivery problems. A common complaint is the lack of timely shipping, with several reviewers noting that their orders were delayed for weeks or not dispatched at all, despite substantial payments.
Additionally, customers report complications with the return process, including unexpected fees for returns and difficulties in accessing aftercare services. However, some reviewers highlight positive experiences, particularly praising the helpfulness and competence of the staff when issues arise. The DJI Mini drone receives favorable mentions for its quality, and a few customers appreciate the prompt service they received during repairs. Overall, the sentiment leans heavily negative, with many urging potential buyers to be cautious.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.2 | 60 | 100% | -0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Jan 2026.
| Month | Average | Reviews |
|---|---|---|
| Feb 25 | 3.0 | 2 |
| Mar 25 | 3.7 | 3 |
| Apr 25 | 1.8 | 5 |
| May 25 | 1.0 | 1 |
| Jun 25 | 5.0 | 1 |
| Jul 25 | 4.0 | 2 |
| Aug 25 | 1.0 | 1 |
| Sep 25 | 2.3 | 3 |
| Oct 25 | 1.0 | 1 |
| Nov 25 | 1.0 | 2 |
| Dec 25 | — | 0 |
| Jan 26 | 1.7 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Montag mittag mit versandetiket kostenlos Rc Plus Controller für meine m30t mit ladedefekt des inneren Akkus nach Ung...”
“Terrible customer service & after sales”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
| Company | Overall | Legit | Service | Website & app | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.2 out of 5 (poor) | 100 out of 100 | 2.4 out of 5 (poor) | 1.4 out of 5 (poor) | 2.1 out of 5 (poor) | −44% | 60 |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.1 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.3 out of 5 (good) | 4.4 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.5 out of 5 (good) | 3.9 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | — | 4.2 out of 5 (good) | −1% | 1,000 |
Bottom line: Store Dji is #5 of 5 on overall rating in this group. On website & app, Mazuma Mobile scores higher (4.3 vs 1.4).
60 reviews of Store Dji. Filter by what matters to you.
Staff were helpful but the process of getting the aftercare plan was over complicated and a little misleading. I wasted a lot of time trying to bind my remote to my account only to find it already was. The instructions are vague.
Ik heb een drone besteld en ik krijg vandaag de melding dat de levering een maand is uitgesteld. Als je niet kunt leveren, dan moet je de spullen niet aanbieden in de webshop, lijkt mij. Als compensatie krijg ik "credits" ter waarde van €3 voor een volgende aankoop. Een lachertje. Update: Ik heb uiteindelijk de order geannuleerd. Dat liep zonder problemen, en ik had binnen drie dagen mijn geld terug op mijn rekening. Ook bleek na een aantal dagen de compensatie opgehoogd naar €20. Twee zaken die mijn oordeel minder negatief maken. Een object wel aanbieden maar niet kunnen leveren, blijf ik een negatief punt vinden. Nieuwe beoordeling: drie sterren
I ordered the new flip and received different items. An investigation had to take place due to their internal logistics. They admitted to the issue. Took more than two weeks (still not received it). They were very polite and offered me some compensation, but I lost the Chinese New Year celebration footage. This would never have happened in China; the new team in Europe are really not on the same level.
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DJI Store is the official online retail platform for DJI, a leading manufacturer of drones, gimbals, and accessories. The company offers a wide range of products designed for various users, including hobbyists, professional photographers, and filmmakers. Customers can explore an extensive selection that features popular items such as the DJI Mavic series, Osmo handheld stabilizers, and advanced camera systems. Targeting both consumer and professional markets, DJI Store provides innovative solutions for aerial photography, videography, and content creation. The platform also includes educational resources and support services to enhance user experience. With a focus on high-quality electronics and technology, DJI Store caters to customers seeking reliable and cutting-edge equipment for their creative projects.
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