Ordered a black Earl Grey tea at Ground…Acrid Earl Grey .
Ordered a black Earl Grey tea at Ground Cafe Lisburn .A rather harsh acrid taste .Followed by very sore tummy and nausea within 4 hours .Never again .

Suki Tea is a company based in Lisburn that specializes in the ethical sourcing and blending of high-quality loose leaf teas, herbal infusions, and fruit blends from around the globe. Committed to sustainability, Suki Tea offers a range of plastic-free packaging options, ensuring that their products are environmentally friendly. The company provides a diverse selection of teas that cater to various tastes and preferences, making it suitable for tea enthusiasts as well as casual drinkers. The target market for Suki Tea includes consumers who prioritize premium quality and ethical practices in their beverage choices. Customers can explore an innovative variety of teas, along with related products such as teapots, infusers, and accessories, all designed to enhance the tea-drinking experience. Through their website, suki-tea.com, Suki Tea aims to connect with individuals who value both taste and sustainability in their tea consumption.
Suki Tea garners mixed reviews, with many customers praising the quality of their teas while expressing frustration with the service. Reviewers consistently highlight the amazing range of teas, noting favorites like the Belfast Brew and Apple Loves Mint, and appreciate the fairtrade and plastic-free options.
However, a significant number of consumers report issues with order fulfillment and customer service, citing long delivery times and unresponsive support. Complaints about orders not arriving or being incorrect are common, with some stating that attempts to contact the company go unanswered. While many enjoy the product itself, the overall experience is marred by these service-related issues. Consequently, Suki Tea is seen as a company with fantastic products but a troubling service reputation.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.0 | 23 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Oct 2024.
| Month | Average | Reviews |
|---|---|---|
| Feb 24 | 1.0 | 1 |
| Mar 24 | — | 0 |
| Apr 24 | 5.0 | 1 |
| May 24 | 5.0 | 2 |
| Jun 24 | — | 0 |
| Jul 24 | — | 0 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 23 most recent reviews.
“If you drink loose leaf tea you will know these things cannot be rushed, so do not judge Suki on delivery like some o...”
“The tea on offer is absolutely amazing the best around and price wise it's not all to bad either but unfortunately th...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beverages & Drinks.
| Company | Overall | Legit | Delivery | Service | Trend | Reviews |
|---|---|---|---|---|---|---|
| 3.0 out of 5 (fair) | 100 out of 100 | 3.0 out of 5 (fair) | 2.9 out of 5 (fair) | — | 23 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | — | 51 | |
| 3.8 out of 5 (good) | 100 out of 100 | — | — | — | 25 | |
| 2.8 out of 5 (fair) | 67 out of 100 | — | — | — | 6 | |
| 4.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 4.2 out of 5 (good) | — | 1,000 |
Bottom line: Suki Tea is #4 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 2.9).
23 reviews of Suki Tea. Filter by what matters to you.
Ordered a black Earl Grey tea at Ground Cafe Lisburn .A rather harsh acrid taste .Followed by very sore tummy and nausea within 4 hours .Never again .
The tea on offer is absolutely amazing the best around and price wise it's not all to bad either but unfortunately the delivery time is 0 its horrible having to wait and always having to contact the company about my order and for that reason is my rating above its so frustrating 7 days having to wait it needs looking into if I found another tea company that sells the tea leaf I would consider it it definitely would have to be better service though.
Shocking. Shocking. Shocking. Order didn't show and completely uncontactable. Don't provide tracking info either. Stay clear.
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Polarized pattern: few middle ratings. 52% of recent reviews are 4–5★ and 48% are 1–2★.
I have only purchased twice from Suki tea once in 2020. My order was lost and two emails not answered. Finally a phone-call later the issue sorted and my tea arrived 5-7 days post the phone call. At least 1 month later than the original order. I placed a second order 27/11/21. Confirmed as being processed on 29/11/22. Nothing arrived by the 10/12/21 so I emailed them, to be fair this time they did respond within 24 hours, informing me to wait up to 14 working days for delivery. As Christmas came and covid related staff delays I left it will a while and then forgot about. But by the 7/2/22 I had still not received my tea order. I emailed again requesting a full refund. As they did on the 10/12/21 they replied within 24 hr and agreed to refund me. Even though my second interaction with customer services has improved I still find serious issues with this company and how it operates I would never recommend this company to anyone. The tea is very good and the company does have an extensive range but the delivery service is horrendous!
Really bad customer service. Sent me the wrong item from what I ordered and then ask me to return at my own expense
Great Tea. But customer service for subscription has gone right down the toilet, completely will not respond to Email or phone, been trying for 2 weeks. Really Disappointed.
I've bought suki tea locally for years. Decided to treat myself to subscription. Paid the monthly fee, order shipped on 11 January and then nothing. It never arrived. Have emailed and got no response. Have messaged them on fb, and they're reading the messages and not responding. Truly awful customer service. Clearly they're happy to keep my money and just ignore my concerns. Would 100% not recommend to anyone. Left comments on their fb page, they now seem to of blocked me. Surely it would of just been easier to respond when I notified them the item was missing?
Ordered an advent calendar from Suki Tea for my daughter, they managed to take my money immediately the order was placed however three weeks after placing the order which was on 3 - 5 day delivery nothing has been received. I complained to the company after a fortnight and was promised it would be "with me shortly" however a week later nothing has been forthcoming.
Suki Tea is a company based in Lisburn that specializes in the ethical sourcing and blending of high-quality loose leaf teas, herbal infusions, and fruit blends from around the globe. Committed to sustainability, Suki Tea offers a range of plastic-free packaging options, ensuring that their products are environmentally friendly. The company provides a diverse selection of teas that cater to various tastes and preferences, making it suitable for tea enthusiasts as well as casual drinkers. The target market for Suki Tea includes consumers who prioritize premium quality and ethical practices in their beverage choices. Customers can explore an innovative variety of teas, along with related products such as teapots, infusers, and accessories, all designed to enhance the tea-drinking experience. Through their website, suki-tea.com, Suki Tea aims to connect with individuals who value both taste and sustainability in their tea consumption.
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