Brilliant - fairtrade and plastic free tea too
Brilliant service , always arrives quickly and stocks fairtrade and plastic free black tea. Infusions are great too.

Suki Tea is a company based in Lisburn that specializes in the ethical sourcing and blending of high-quality loose leaf teas, herbal infusions, and fruit blends from around the globe. Committed to sustainability, Suki Tea offers a range of plastic-free packaging options, ensuring that their products are environmentally friendly. The company provides a diverse selection of teas that cater to various tastes and preferences, making it suitable for tea enthusiasts as well as casual drinkers. The target market for Suki Tea includes consumers who prioritize premium quality and ethical practices in their beverage choices. Customers can explore an innovative variety of teas, along with related products such as teapots, infusers, and accessories, all designed to enhance the tea-drinking experience. Through their website, suki-tea.com, Suki Tea aims to connect with individuals who value both taste and sustainability in their tea consumption.
Suki Tea garners mixed reviews, with many customers praising the quality of their teas while expressing frustration with the service. Reviewers consistently highlight the amazing range of teas, noting favorites like the Belfast Brew and Apple Loves Mint, and appreciate the fairtrade and plastic-free options.
However, a significant number of consumers report issues with order fulfillment and customer service, citing long delivery times and unresponsive support. Complaints about orders not arriving or being incorrect are common, with some stating that attempts to contact the company go unanswered. While many enjoy the product itself, the overall experience is marred by these service-related issues. Consequently, Suki Tea is seen as a company with fantastic products but a troubling service reputation.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.0 | 23 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Oct 2024.
| Month | Average | Reviews |
|---|---|---|
| Feb 24 | 1.0 | 1 |
| Mar 24 | — | 0 |
| Apr 24 | 5.0 | 1 |
| May 24 | 5.0 | 2 |
| Jun 24 | — | 0 |
| Jul 24 | — | 0 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 23 most recent reviews.
“If you drink loose leaf tea you will know these things cannot be rushed, so do not judge Suki on delivery like some o...”
“The tea on offer is absolutely amazing the best around and price wise it's not all to bad either but unfortunately th...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beverages & Drinks.
| Company | Overall | Legit | Delivery | Service | Trend | Reviews |
|---|---|---|---|---|---|---|
| 3.0 out of 5 (fair) | 100 out of 100 | 3.0 out of 5 (fair) | 2.9 out of 5 (fair) | — | 23 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | — | 51 | |
| 3.8 out of 5 (good) | 100 out of 100 | — | — | — | 25 | |
| 2.8 out of 5 (fair) | 67 out of 100 | — | — | — | 6 | |
| 4.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 4.2 out of 5 (good) | — | 1,000 |
Bottom line: Suki Tea is #4 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 2.9).
23 reviews of Suki Tea. Filter by what matters to you.
Brilliant service , always arrives quickly and stocks fairtrade and plastic free black tea. Infusions are great too.
We love Suki tea. Been drinking it ever since visiting Belfast in 2019. Great product and friendly service. If you drink loose leaf tea you will know these things cannot be rushed, so do not judge Suki on delivery like some other reviews have done, judge on taste
I first discovered Suki Tea in a cafe in Aviemore. I had Apple Loves Mint and it was delicious. It was also beautiful. They had all of the teas displayed in glass jars on the counter, and you could see all of the rose buds, mint leaves and everything else in it. I loved it so much I made a point of finding out what it was, and buying it as soon as I got home. I've continued to buy various teas, and this Xmas enjoyed the Partridge In A Pear Tree blend, as well as Pink Grapefruit, Rooibos Creme Brulee and Indian Spiced Chai. Last weekend I was back in Aviemore and stopped into my favourite cafe to have some more Apple Loves Mint. Maybe it's the different water, but it always tastes even better there. I've also bought the green teapot to enjoy it in. The delivery is always fast. I really like the natural look of the teas.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 52% of recent reviews are 4–5★ and 48% are 1–2★.
Looking at these reviews after I purchased I instantly regretted ordering… even tried to cancel my order, luckily I couldn’t. Sent an email asking when my item would be posted, had a reply within the hour telling me my order was being dispatched and would be with me in a few days with Royal Mail. Bonus. And it was!! Absolutely spot on, the teapot I ordered is just perfect!! Beautiful colour! Haven’t tried the tea yet but I’m sure it will be lovely. All recyclable packaging. Couldn’t ask for a better service/company. Thankyou SUKI.
I originally received a tea set as a gift and then made an order for myself after for some extra mugs. Delivery time was good and enjoying the tea. People complain about the customer service but I had no issues to make a comment as not needed to complain. Received emails to confirm order, delivery etc and that's all you need
Just found my new favourite breakfast tea! Ordered the Belfast Brew and now just re-ordered the big bag. Spot on!
Absolutely love their teas, such an amazing range of various teas and the tea of the month is always cheaper meaning even if I’ve not been sure about it, I feel better about trying it for a special price, I’m usually not disappointed either! ☺️ Love the biodegradable and recyclable packaging that they’ve changed to recently. I ordered the stump teapot set, measuring spoon and 3 teas with it and really love it, the whole set brightens up my teatime! Delivery was a little slower than normal but I’m guessing Brexit hasn’t helped. Otherwise, very happy with both products and service!
Have to give my compliments to their dark tea with chocolate. Best tea I've ever had. It's easy to buy in UK, but shipping to Denmark is a bit hairy but definitely worth the wait.
Suki Tea is a company based in Lisburn that specializes in the ethical sourcing and blending of high-quality loose leaf teas, herbal infusions, and fruit blends from around the globe. Committed to sustainability, Suki Tea offers a range of plastic-free packaging options, ensuring that their products are environmentally friendly. The company provides a diverse selection of teas that cater to various tastes and preferences, making it suitable for tea enthusiasts as well as casual drinkers. The target market for Suki Tea includes consumers who prioritize premium quality and ethical practices in their beverage choices. Customers can explore an innovative variety of teas, along with related products such as teapots, infusers, and accessories, all designed to enhance the tea-drinking experience. Through their website, suki-tea.com, Suki Tea aims to connect with individuals who value both taste and sustainability in their tea consumption.
This profile hasn't been claimed by the business owner.