Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	4.5	60	100%	—	● Medium

4.5 / 5 overall

60 reviews across 1 scored source

How fake risk works ⓘ

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Utilities & Energy.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Service	Value	Trend	Reviews
4th UtilityThis company	4.5 out of 5 (good)	100 out of 100	4.4 out of 5 (good)	2.6 out of 5 (poor)	—	60
Origin Energy	4.4 out of 5 (good)	100 out of 100	4.6 out of 5 (good)	2.7 out of 5 (poor)	—	1,000
Wessex Water	4.5 out of 5 (good)	100 out of 100	4.8 out of 5 (good)	2.0 out of 5 (poor)	—	1,000
So Energy	4.4 out of 5 (good)	100 out of 100	4.5 out of 5 (good)	3.8 out of 5 (good)	—	999
Calor Gas Ireland	4.6 out of 5 (good)	100 out of 100	4.5 out of 5 (good)	4.5 out of 5 (good)	—	696

Bottom line: 4th Utility is #3 of 5 on overall rating in this group. On value, Calor Gas Ireland scores higher (4.5 vs 2.6).

Ian Cartlidge

1 review

Jan 27, 2026

Featured

Tobi was very understanding and reassuring

Tobi was very understanding and patient, guiding me through the process and achieving a positive outcome.

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Ed Goddard

1 review

Jan 26, 2026

Featured

Helpful and easy to set up!

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Sara

1 review

Jan 26, 2026

Featured

Most helpful Mike

A lovely chap called Mike followed up my visit to the 4th Utility website with a telephone call to enquire if they could be of any assistance with providing broadband or if I had any questions. He was very professional, helpful and patient in his responses and I subsequently signed up with them, as I am fed up of being overcharged by my current supplier, BT

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Joshua Williams

1 review

Jan 26, 2026

Featured

OLU was very very helpful helping me…

OLU was very very helpful helping me set up my new router and helping me return. My old router went above and beyond what a friendly ADVISOR he is

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shaun williams

1 review

Jan 26, 2026

Very happy customer

Got my Internet in stalled today very happy engineer was very helpful and polite phoned them very respectful and helpful highly recommend these people Internet is lightning fast as promised wish I new about these guys ages ago VERY HAPPY fast Internet at a reasonable price

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C Paul

1 review

Jan 26, 2026

Unethical practice at Joining stage!

I began the process of ordering broadband from this company and completed the online form, including entering my Direct Debit details. However, before the final stage, I was required to read and accept the Terms & Conditions in order to complete the order. After carefully reading the T&Cs, I was unhappy with the multiple price increases outlined (including several within the first year). As a result, I did not accept the T&Cs and did not complete the order, and I exited the website. Despite this, I later received a “no-reply” email confirming my order, which was very concerning given that I had not agreed to the terms or completed the checkout process. I contacted the company immediately via their WhatsApp support service to explain the situation. After sending my message, the conversation ended and I received no further response. I have emailed their sales team but have had no response. Due to this lack of communication and the fact that an order appeared to be processed without my agreement to the T&Cs, I cancelled the Direct Debit with my bank. I find this practice unethical and concerning, and it has completely undermined my trust in the company. I have tried re-sending emails to their sales team and still no response! I would urge others to read the Terms & Conditions carefully and monitor the checkout process closely.

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David Poole

1 review

Jan 26, 2026

New Account Set-Up

Good Customer service from Kay

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Victor

1 review

Jan 26, 2026

Amazing customer service

Amazing customer service. Glad to leave sky for 4th Utility.

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1 review

Jan 26, 2026

No internet connection

I recently had some issues with my internet and I cannot thank Andre enough for his help. It’s rare to find customer support that is this efficient and genuinely friendly.

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Edward

1 review

Jan 26, 2026

Adnan was very helpful

Adnan was very helpful, polite and conscientious.

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Tomasz Kwiatkowski

1 review

Jan 26, 2026

Spoke to OLU regarding rescheduling…

Spoke to OLU regarding rescheduling booked installation .All have been sorted out swiftly and professionally . Thank you !

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Jay C

1 review

Jan 26, 2026

Engineer was great

Engineer was great. Friendly and professional, no complaints

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Ramsay Cook

1 review

Jan 26, 2026

Great customer service

Great customer service. Andre my guy x

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Nathan Haycroft

1 review

Jan 26, 2026

Nice guy and answered every question I…

Adnan is a nice guy and answered every question I had and found the solution instantly

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Darrell Hooper

1 review

Jan 25, 2026

This company are hopeless

This company are hopeless. They charged me for a really pathetic service. No customer service, and failed to deliver their promises. I switched to Vodafone in October. 4th Utility asked me to send their router back. I did. But they still try to bill me every month despite it being cancelled! Worst company and service I have ever dealt with. Had not 1 issue with Vodafone, but months of downtime with 4th Utility. Avoid at all costs

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Mr Philip Moore

1 review

Jan 25, 2026

Very helpful

Very helpful, couldn't get a nicer person on the phone. He tried ever way to solve my problem out. Happy customer

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Fahimo Omar

1 review

Jan 25, 2026

I was having network issues and…

I was having network issues and completely lost on what to do Adnan was very helpful in resolving the issue and guiding me through it. Amazing service from 4th Utility

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Kieran smith

1 review

Jan 25, 2026

Had to call up to report wires been…

Had to call up to report wires been pulled out outside OLU helped me by sorting an engineer out thank you

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Fahim Zamir

1 review

Jan 25, 2026

Adnan was Lovely and respectful man

Adnan was Lovely and respectful man , dealt with all my queries before the call ended and resolved all my issues. Top man !

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Veidehi Patel

1 review

Jan 25, 2026

Have spoken to one of the customer care…

Have spoken to one of the customer care representatives Adnan. He is very polite and warming person throughout the conversation.

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4th Utility reviews & trust report

4th Utility has a positive customer experience.

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Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 53 positive reviews

Top complaintsof 7 negative reviews

How it compares

Reviews

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