4th Utility is a UK-based provider of ultra-fast, full-fibre broadband services, designed to meet the growing connectivity demands of both residential and business customers. The company offers internet speeds of up to 2.3Gbps, ensuring reliable and efficient internet access for various online activities, including streaming, gaming, and remote work. Targeting individuals and organizations seeking high-performance broadband solutions, 4th Utility emphasizes customer satisfaction through prompt installation and support services. The company’s installation process is streamlined, with engineers trained to ensure a quick and tidy setup, contributing to a positive customer experience. By focusing on affordability and speed, 4th Utility aims to provide a future-proof broadband solution that caters to the needs of its diverse customer base.
4th Utility receives high praise for its customer service, with many reviewers highlighting the helpfulness and friendliness of staff like Tobi, OLU, and Adnan. Customers appreciate the easy setup process and the prompt assistance provided when issues arise, often describing their experiences as positive and reassuring.
The internet service is frequently noted as fast and reliable, contributing to overall satisfaction. However, some negative feedback emerges regarding unethical practices during the joining stage, with one reviewer expressing frustration over unexpected charges and poor service delivery. Despite these concerns, the majority of customers express happiness with their experience, emphasizing the company's strong customer support. Overall, 4th Utility is viewed positively, particularly for its attentive service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Helpful and easy to set up”
“I began the process of ordering broadband from this company and completed the online form, including entering my Dire...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Utilities & Energy.
| Company | Overall | Legit | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|
 | 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 2.6 out of 5 (poor) | — | 60 |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.7 out of 5 (poor) | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 2.0 out of 5 (poor) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.8 out of 5 (good) | — | 999 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | — | 696 |
Bottom line: 4th Utility is #3 of 5 on overall rating in this group. On value, Calor Gas Ireland scores higher (4.5 vs 2.6).
60 reviews of 4th Utility. Filter by what matters to you.
When I could not connect my router to an I Pad, Olu was more than helpful and without any of the condescending tones I usually encounter from technical operatives when they realise I am computer illiterate. Once again RiseFibre and Olu have given a fantastic service, thankyou.
Adnam was super efficient on the phone at answering my queries. Didn't take too long on hold to get through to him and we got the answers we needed. Top job : )
Liam was very helpful and provided me with all the information I needed and answered all my questions for me
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Brian was amazing let me know when he was on is way. Turned up bang on time, completed all he needed to and explained everything. Was amazingly helpful!
Cole was exceptionally helpful today with setting up my broadband switch, succinct and explained everything well.
Mr olu help me with my issue with cgnat and provide me static up. He was so gentle and professional to solve my problem.
Great services as always Advisor was very kind💗❤️
Took a while to get through to a customer service rep, but Olu was extremely helpful in sorting my query.
Been on a 2-year contract and experienced multiple sudden broadband outages with no warning, often lasting 2–3 days at a time. These outages frequently happen over weekends, making it even harder to get support. Customer service is unclear and unhelpful, and complaint emails have gone completely unanswered. Very poor reliability and communication. I would not recommend this service.
Very helpful and friendly Cole completed everything in a short space of time and ensured I was happy with the package chosen.
Kay was very helpful with understanding the process of switching and broke down each process leaving no questions unanswered!
I have been in touch with Kay of 4th Utility. He thoroughly answered all my queries with patience and professional expertise. He was most helpful in guiding me to an informed decision about my broadband's household needs. Thanks, Kay!
Olu was extremely helpful, polite and friendly. Problem explained and resolved within 5 minutes. Thank you!
Knowledgeable and very helpful agent took me through some checks and identified the problem was with City Fiber, escalated the call to them and booked an engineer visit to the house for the same afternoon, engineer turned up as arranged and identified a minor installation fault, corrected it and restored our connection - very happy with the service
Chris Thorpe made the process as quick and straightforward as possible. Called me back as agreed, and was able to provide a good deal
John helped to answer all my questions and gave me great explanations. The sales and account setup was simple and completed in a few minutes.
4th Utility is a UK-based provider of ultra-fast, full-fibre broadband services, designed to meet the growing connectivity demands of both residential and business customers. The company offers internet speeds of up to 2.3Gbps, ensuring reliable and efficient internet access for various online activities, including streaming, gaming, and remote work. Targeting individuals and organizations seeking high-performance broadband solutions, 4th Utility emphasizes customer satisfaction through prompt installation and support services. The company’s installation process is streamlined, with engineers trained to ensure a quick and tidy setup, contributing to a positive customer experience. By focusing on affordability and speed, 4th Utility aims to provide a future-proof broadband solution that caters to the needs of its diverse customer base.
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