Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	4.2	998	100%	—	● Low

4.2 / 5 overall

998 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review May 2025.

Last 3 months: 5.0
12-month avg: 3.7
All-time: 4.2
Category avg: 4.0

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Delivery	Service	Quality	Trend	Reviews
The Bong ShopThis company	4.2 out of 5 (good)	100 out of 100	4.5 out of 5 (good)	4.4 out of 5 (good)	4.0 out of 5 (good)	—	998
Etsy	1.3 out of 5 (poor)	100 out of 100	1.2 out of 5 (poor)	1.2 out of 5 (poor)	1.2 out of 5 (poor)	—	1,000
Michaels Stores	2.9 out of 5 (fair)	100 out of 100	1.3 out of 5 (poor)	2.5 out of 5 (poor)	1.9 out of 5 (poor)	+4%	1,000
Red Run	4.9 out of 5 (good)	100 out of 100	4.9 out of 5 (good)	5.0 out of 5 (good)	4.9 out of 5 (good)	+2%	397
BARCA Stores	2.6 out of 5 (poor)	100 out of 100	2.7 out of 5 (poor)	2.2 out of 5 (poor)	3.0 out of 5 (fair)	+12%	368

Bottom line: The Bong Shop is #2 of 5 on overall rating in this group. On quality, Red Run scores higher (4.9 vs 4.0).

Alana Demie

1 review

May 8, 2025

Featured

A.∆ APPROVE 🤟

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Georgia Pansov

1 review

Nov 19, 2024

Featured

Fast Delivery, Discreet Packaging

They have a wide variety of products, recently bought a mini glass piece for a very low price. Shipping was expensive but its okay because the speed of delivery and quality of the product were more than satisfactory. The speed of delivery was insane and the discreet packaging is proper.

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Fun Time

1 review

Oct 2, 2024

Featured

criminals that double charged then…

criminals that double charged then refused return money then made lie pilot take review down for being defamatory when was not trust pilot are criminals who hide proper reviews dont use them!! removed review from 2022 last night 2024 refused to let it stay up or let people put photos to prove how dodgy they are

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Behaving Badleigh

1 review

Oct 1, 2024

Featured

Avoid at all costs

Avoid at all costs. Web sites state that 2 products fit each other (pop in collars and cones), but they do not fit. Multiple emails ignored, but send an email saying I want to spend big money and they reply immediately., so yes emails do get through, just ignored. Also under refunds page they state shipping is $8.95 for "All other products" but then illegally charge $16.50. it is against Australian consumer laws to charge more than advertised. Place has ZERO customer service. Edit: only after bad review did they action this, and once again blamed their junk folder. Same excuse that they have been using for years., proving they know mails are going into the junk folder, and being ignored.

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Kim Kim

1 review

Sep 20, 2024

Products exactly as described cheaper…

Products exactly as described cheaper than most local places customer service was great communication awesome all round great experience thanks guys, fast delivery and packaged perfectly. :)

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Dimos

1 review

Jul 10, 2024

Heavy Weight Bazooka

I bought a Heavy Weight Bazooka. It arrived within a couple of days and is amazing. Really thick glass. Wonderful.

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Jack

1 review

Feb 16, 2024

Potentially great, however,

Good line up of products, fast shipping. However… The website seems scammy, if you dare navigate to another tab, TBS tab will blink and ask you “where you have gone”. I don’t want a webpage that sells smoking paraphernalia being needy, I also don’t like websites that will email you after you have left, asking you have you forgotten anything. Etc etc. I understand these are retention tactics but they really put me off. My order was received quickly, with some items missing and some items present I didn’t order. Daz from customer service was quick to respond, offered to send me the missing items plus an extra, this is great but I received the missing bits today and one of the items is still wrong. I couldn’t be bothered going through the process again to have it amended for a $2 part. Would I buy from TBS again? Maybe,

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Philip B

1 review

Dec 13, 2022

BONG SMASHED - NO COMMUNICATION

This is the 2nd time Bong was smashed on delivery. Advised TBS immediately, took photos and everything else required, they have not responded to my emails, the online complain form NOTHING! Looks like I will have to report to bank to stop the payment sue to what I believe is a blatant fraud. I advised them I don't want to do business with them anymore because 2nd broken bong and I guess that is why they have shafted me. BAD COMPANY!

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Connor Taylor

1 review

Nov 7, 2022

BEWARE, ARAMEX IS THE COURIER

DISLCAIMER: THIS COMPANY USES ARAMEX COURIER SERVICE. BEWARE!!!

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Sally Brannigan

1 review

Nov 7, 2022

Faulty product

Faulty product. Emailed. Asked for photo to show not Air-Tight. Advised not a visual thing and due to how a pipe is made. Just keep being asked for photo of issue? Ummm not sure if English speaking customer service staff. Like dealing with a Cheap Chinese Company. Used to be good but seems to have moved overseas.

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JC from US

1 review

Sep 11, 2022

This is a alter ego of fulwear

This is a alter ego of fulwear. The company says it is in cypus but in fact it is a Chinese scam.

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Robyn Louise

1 review

Feb 21, 2022

Always excellent. On time .great products .no problems.I…

On time .great products .no problems.I always use The Bong shop for supplies and gifts.

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Alex Doe

1 review

Nov 10, 2021

amazing customer service, quick shipping too!

I have brought stuff from them twice now, both have been brilliant but I want to focus on this second time. I brought a sticker from them and for whatever reason, it came folded (the package its self wasn't damaged in any way) I e-mailed them and I didn't see a response but a few days later I received a brand new unfolded sticker! wonderful service. It also came 2 days early. 100% recommend

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Jiya Jr

1 review

Sep 27, 2021

Faulty dry herb vape

Purchased a $400 dry herb vaporiser from TBS, they were willing to price match another advertised price as I preferred to shop with them. 1-2 weeks after receiving the vape, i noticed the mouthpiece was faulty and did not sit in the housing properly. I contacted TBS about it and they sent me a replacement mouthpiece right away. Very happy with this service, glad I chose to shop with them and will continue!

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YO HO

1 review

Aug 20, 2021

I ordered 2x tall pollen press and the…

I ordered 2x tall pollen press and the sent me short wide press which is useless yo what I needed them for. When I asked for the correct item to be sent they tell me that the warehouse and her superiors have decided that the items I ordered are the same and have same specs so it doesn't matter! Well they are completely different diameters with totally different parts and as explained not what I ordered or wanted no matter how cooked their superiors and warehousing staff are.. I have since received nothing more from them and are a waste of time and poor customer service I laughed at the response saying the have thought about it and come to the conclusion the two items were the same !!! Seriously??? It's like saying a skateboard is the same as a snowboard!!!!

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locki jones

1 review

Aug 15, 2021

Broken and missing products

Everything was fine untill I opened my packaged, things were forgotten and products were broken. Emailed them about it, with no reply. Would not use this site again.

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Tyler Sutton

1 review

Aug 3, 2021

Sick mfs

You guys are legends i asks for a spare cone piece and u chucked it in

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Edward Kelly

1 review

Jul 3, 2021

Great service every time 👍

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Phillip Turvey

1 review

Jun 25, 2021

AA+++++++++

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Stu

1 review

Jun 23, 2021

Top seller, great customer service.

Super fast shipping (standard), 2 days from Canberra to Sydney. Top customer service from Barry and very easy to deal with. Very happy with the products. Will definitely buy again from this online store. 5 stars.

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Month	Average	Reviews
Jul 24	5.0	1
Aug 24	—	0
Sep 24	5.0	1
Oct 24	1.0	2
Nov 24	5.0	1
Dec 24	—	0
Jan 25	—	0
Feb 25	—	0
Mar 25	—	0
Apr 25	—	0
May 25	5.0	1

The Bong Shop reviews & trust report

The Bong Shop has a positive customer experience.

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Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 401 positive reviews

Top complaintsof 85 negative reviews

How it compares

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