Terrible service
Terrible service. Emailed twice regarding a return with NO response.
Gym King is a prominent UK-based brand specializing in lifestyle and performance fashion, catering to both men and women. The company offers a diverse range of gymwear and casual apparel, including everyday tracksuits and high-performance workout clothing. With a focus on quality and style, Gym King aims to meet the needs of fitness enthusiasts and individuals seeking comfortable yet fashionable activewear. The company’s target market includes consumers looking for versatile clothing that seamlessly transitions from the gym to daily life. By providing a comprehensive selection of gymwear and lifestyle fashion, Gym King positions itself as a go-to destination for those who prioritize both performance and aesthetics in their wardrobe. Customers can shop conveniently through the company's website, which offers international shipping options to cater to a global audience.
Reviewers generally praise Gym King for its high-quality clothing and good fit, with many expressing love for the brand and its products. Customers frequently highlight the excellent material and stylish designs, noting that items like t-shirts and tracksuits are well-made and reasonably priced.
However, there are significant complaints regarding customer service and order fulfillment. Many people report issues with delivery times, missing items, and a lack of response from customer support when seeking assistance with returns or inquiries. Some consumers have experienced frustrating delays, with several still waiting for their orders. Overall, while the product quality earns high marks, the customer service and order management aspects leave much to be desired. The sentiment leans positive, but the service issues are a notable concern.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 120 | 100% | -0.1 | ● Medium |
Monthly average rating from reviews written by people · latest review Nov 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 25 | 4.3 | 60 |
| Sep 25 | — | 0 |
| Oct 25 | — | 0 |
| Nov 25 | 4.2 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 120 most recent reviews.
“the quality I love”
“Terrible service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
| Company | Overall | Legit | Quality | Delivery | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.2 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.9 out of 5 (good) | 3.7 out of 5 (good) | — | 120 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.4 out of 5 (good) | 4.8 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | — | 4.2 out of 5 (good) | 3.7 out of 5 (good) | −1% | 1,000 |
Bottom line: Gym King is #3 of 5 on overall rating in this group. On service, Mazuma Mobile scores higher (4.8 vs 3.7).
120 reviews of Gym King. Filter by what matters to you.
Terrible service. Emailed twice regarding a return with NO response.
Never recieved my order
I am still waiting for my parcel, DPD service is shocking and so not answer the phone. Customers service for gym king is 3-4 days for a response so I am still waiting for their reply too. Shocking service
Have been asked to review my order which I am still waiting on. I’ve been sent two dates for delivery a week apart from DPD when the label was generated by gym king however they have not received my order yet. I appreciate that the company is busy however providing completely unrealistic delivery times is not helpful. No telephone line to speak to anyone and have to wait on email response. Still waiting on my order 3 weeks later. Very disappointing
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Haven't received my order, ordered 2 weeks ago. Sent an email to ask where my order was, to be lied to and told it was lost in transit when the truth is they hadn't even dispatched it... Then asked if I'd like a replacement order sent out, me accepting then being told it will be sent ASAP... Then nothing, no update, no information... Over £200 order was placed and I have nothing to show for it!
Ordered my second pair of pants from here they had a pull in the pants sent them back and emailed had no response and paid for return which is not my fault as faulty goods was sent to me! m.smith
normally all my order's come on time but this time am still waiting for my orders that I ordered online, you sent me the wrong outfits and I messaged back with the order that I want and noone replied me back.. so am waiting for the reply and waiting by email
I followed the size guide accurately. Every item I ordered was way too small. I arranged the return of the items, which I had to pay the return postage for upfront. A few days later my refund was authorised, and they took the return postage money from my refunded money once again, meaning I had paid twice, around £10 in total to return the items. I am currently challenging Gym King to get at least one of my return postage fees back. With regards to the actual garments, IMO they are cheap quality, and poorly made, and definitely do not correspond to their own size charts. The stitching looked bad, threads hanging off everywhere. I definitely wouldn’t recommend.
Delivery takes a long time to come I’m still waiting for it to come
If i could give 0 stars i would!Made an order on 20/8. Email said they dispatched it on 21/8. Royal Mail tracking shows they have never received the item and no update since then. Been trying to reach Gym King customer services for 3 days and nothing! No reply in chats no reply to emails! Absolutely disgusting behaviour! I will enquire for a refund through Klarna at this point.
I’ve been a loyal customer of Gym King for years and have always been impressed by the quality of their clothing — it’s consistently been top-notch. However, their customer service recently has been nothing short of appalling. I returned several items on 7th July 2025 because they were too small, yet nearly two months later, I’m still waiting for a refund. I’ve sent three emails and numerous messages through their online chat system, and I’ve had zero response — No accountability and not even an acknowledgement. I’m currently £180 out of pocket for items I no longer have. After contacting Royal Mail, I was informed that the parcel was successfully returned to Gym King’s chosen collection depot, but it’s still sitting there waiting to be collected. This experience has not only left me feeling extremely disappointed, but also completely let down by a brand I’ve supported for years. It’s outrageous to be ignored while money is taken from customers for products they don’t even have. Great clothes are one thing, but when something goes wrong, good customer service is what counts — and in this case, Gym King has failed badly.
I ordered on their website that had a 50% across all the items I ordered. These were to be sent to Thailand and so I checked that the discount still applied which it did. I ordered the products and when checking my credit card they had charged me full price. I also returned several items and trying to get any sense from them on how to do this was impossible. Their customer service email I assume is run by a third party because if not then that makes this issue even more appalling. No one could tell me the correct procedure for returning international deliveries. When I questioned them about the invoice i got an email reply saying they were looking into it. Its now the 26th August and still no reply. They received the returned goods back to their address on the 11th August. So my credit card was charged the £800 which should have had a 50% discount added which they have not done. And I'm still waiting for my refund for the items returned. One last point the sizes are way off, and are too big. Terrible company if you have any customer issues. Bare that in mind when ordering from this company.
Gym King is a prominent UK-based brand specializing in lifestyle and performance fashion, catering to both men and women. The company offers a diverse range of gymwear and casual apparel, including everyday tracksuits and high-performance workout clothing. With a focus on quality and style, Gym King aims to meet the needs of fitness enthusiasts and individuals seeking comfortable yet fashionable activewear. The company’s target market includes consumers looking for versatile clothing that seamlessly transitions from the gym to daily life. By providing a comprehensive selection of gymwear and lifestyle fashion, Gym King positions itself as a go-to destination for those who prioritize both performance and aesthetics in their wardrobe. Customers can shop conveniently through the company's website, which offers international shipping options to cater to a global audience.
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