Awesome
Excellent service, provided the postage. All processed and received payment in 2 days

The Mobile Guru is an Australian-based platform specializing in the buying and selling of mobile devices. The company offers a straightforward process for consumers looking to sell their old phones, tablets, and other mobile devices. Customers can create a sell order online, send their devices via post, and receive payment within 24 hours, providing a quick and hassle-free experience. Targeting individuals seeking to trade in their used electronics, The Mobile Guru focuses on popular brands such as Apple, Samsung, and Google. The platform lists a wide range of devices along with corresponding price estimates, ensuring that sellers can easily navigate the process and receive competitive offers for their old devices. By prioritizing customer satisfaction and fast transactions, The Mobile Guru aims to be a trusted choice for phone trade-ins in Australia.
The Mobile Guru receives overwhelmingly positive feedback from customers, who frequently highlight the ease and speed of the selling process. Reviewers appreciate the straightforward experience, noting that the company provides fair quotes and quick payments, often completing transactions within days.
Many express satisfaction with the excellent communication and professionalism displayed throughout their interactions. However, a small number of consumers report issues with the condition of their phones, claiming that The Mobile Guru misrepresented the state of their devices, leading to lower offers than initially quoted. Despite these isolated complaints, the majority of reviews reflect a strong sentiment of trust and reliability. Overall, The Mobile Guru is regarded as a top choice for selling mobile devices, with a high level of customer satisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 541 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 23 |
| Sep 24 | 4.9 | 30 |
| Oct 24 | 4.9 | 63 |
| Nov 24 | 4.7 | 35 |
| Dec 24 | 4.7 | 32 |
| Jan 25 | 4.9 | 39 |
| Feb 25 | 4.7 | 51 |
| Mar 25 | 4.8 | 40 |
| Apr 25 | 4.7 | 39 |
| May 25 | 4.6 | 42 |
| Jun 25 | 4.9 | 38 |
| Jul 25 | 4.6 | 25 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Easy fair and quick”
“Do not use these guys cannot fix a problem and are now not getting back to me did not get paid”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Phones.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.8 out of 5 (good) | 4.6 out of 5 (good) | −3% | 541 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.0 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | — | — | −1% | 1,000 |
Bottom line: The Mobile Guru is #2 of 5 on overall rating in this group. On website & app, Mobile Monster scores higher (4.9 vs 4.6).
541 reviews of The Mobile Guru. Filter by what matters to you.
Excellent service, provided the postage. All processed and received payment in 2 days
They were pretty quick with the process which was great made it easy , however my LCD in my screen was gone , my offer was shockingly low but I don't have time to sort it . So it was very quick and easy
Fairly seamless experience, amount paid was reasonable, although if you're selling iPhone's make sure you remove them from your iCloud account as that can cause a delay.
I recently sold my iPhone through Mobile Guru and found them to be professional, easy to deal with, and responsive throughout the process. There was a minor issue with the initial device assessment, but their team handled it promptly and fairly, which I really appreciated. They were helpful in sorting everything out, and the payment was processed quickly. Overall, a positive experience — I have no hesitation in using them again. Thank you, Mobile Guru!
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Easy process and second phone I have sold through them. Disappointing to receive slightly less than agreed due to a scratch I didn’t know was there but overall pretty happy.
Best price available online for my iPhone, when received that bumped it down a bit due to condition which I don’t completely agree with but was still more than other websites were offering so took it.
Seamless experience. I’ve contacted them requesting an update, and received it within minutes. Payment processed within 24 hours. Highly recommend it!
Recently sold my old Samsung S22 and iPhone 13. Mobile Guru provided me with the best quote I could find online, and as this was the first time selling my phone via such a platform, I was a bit hesitant. I am however happy to report that the process was so easy and without any delays. I would definitely recommend this company.
They were true to word about price re buying phone. But they should not boast 24hrs turnaround re money in your account. Mine took 14 days. Other than that good service.
They were very efficient, fast with there processing which was appreciative. Also the communication was great, very responsive, positive.
Shipped item with express post and payment made promptly upon receipt of my old phone. Only issue was that they deducted $70 instead of $30 as the next step down for the conditions is only $30.
Fast and easy return process, auspost shipping label was easy to print and use
This is the easiest way to sell your old mobile phone, Be realistic and not look at your old phone through rose coloured glasses. My example, I believe this is common. I had a Samsung S20 FE 5, I believed it was in fantastic condition, the online offer of $180 was great but reduced to $90 when they recieved it. So look at your phone as if you are going to buy it. These places take all the risk, so look at phones with a jewlers magnifying glass. I don't blame them, If a friend offered me $50 I would not hessitate. So initially dissapointed , I am happy its sold and I don't have it hanging around. Quick and good communication.
I found the mobile guru site easy to navigate and deal with. Quick response would recommend to anyone cheers
Easy and quick way to get rid of any surpleus phones.
Experience overall was easy, turn around time was roughly 48 hours before payment was received. I would have liked to receive a bit more for the phone, thought it was worth a little more than $500 but having minor dents on corners subtracted $140. Thanks team.
The Mobile Guru is an Australian-based platform specializing in the buying and selling of mobile devices. The company offers a straightforward process for consumers looking to sell their old phones, tablets, and other mobile devices. Customers can create a sell order online, send their devices via post, and receive payment within 24 hours, providing a quick and hassle-free experience. Targeting individuals seeking to trade in their used electronics, The Mobile Guru focuses on popular brands such as Apple, Samsung, and Google. The platform lists a wide range of devices along with corresponding price estimates, ensuring that sellers can easily navigate the process and receive competitive offers for their old devices. By prioritizing customer satisfaction and fast transactions, The Mobile Guru aims to be a trusted choice for phone trade-ins in Australia.
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