Thumbtack is an online platform designed to connect homeowners with local service professionals across various home-related services, including home improvement, repair, cleaning, and inspection. The company facilitates the process of finding and booking trusted pros, allowing users to describe their specific project needs and receive tailored matches. With a focus on simplifying home maintenance tasks, Thumbtack serves a broad customer base, including homeowners seeking reliable professionals for projects such as landscaping, plumbing, and electrical work. The platform prioritizes user confidence by showcasing only vetted service providers and offers guarantees to ensure customer satisfaction. By streamlining the search and hiring process, Thumbtack aims to make home care accessible and efficient for its users.
Thumbtack receives overwhelmingly negative feedback from users, with many labeling it a scam due to high fees and poor service. Reviewers express frustration over the company's inability to provide reliable leads, often resulting in unqualified contractors showing up for jobs or no one arriving at all.
Complaints about the lack of support and transparency are common, with some users reporting unauthorized charges and spam after using the service. However, there are a few positive mentions of specific contractors, such as Nazar Handyman and Mr. Rodriguez, who are praised for their excellent work and professionalism. Despite these isolated positive experiences, the majority of consumers warn against using Thumbtack, citing significant issues with service quality and trustworthiness. Overall, the sentiment is predominantly negative.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.6 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review May 2026.
| Month | Average | Reviews |
|---|---|---|
| Apr 26 | 1.5 | 30 |
| May 26 | 1.7 | 30 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“MR RODRIQUEZ REALLY WAS A PROFESSIONAL WORKER, NEAT, CLEAN AND PRECISE, PUNCTUAL AND PROUD TO DISPLAY HIS WORK”
“Customers have no idea what’s going on in the background and they should pay at least a $5 for finding a new pro”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Construction & Manufacturing.
| Company | Overall | Legit | Value | Service | Refunds | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.6 out of 5 (poor) | 100 out of 100 | 1.4 out of 5 (poor) | 1.2 out of 5 (poor) | 1.3 out of 5 (poor) | — | 60 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | — | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 3.8 out of 5 (good) | — | 217 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.8 out of 5 (good) | — | +10% | 182 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | — | — | — | 35 |
Bottom line: Thumbtack is #5 of 5 on overall rating in this group. On service, Builders Emporium scores higher (5.0 vs 1.2).
60 reviews of Thumbtack. Filter by what matters to you.
DEFINITELY DO NOT!!! Recommend thumbtack if your looking to get leads, they’re a scam if you ask me, constantly wanting to charge your card for leads that you’re not even getting majority of the time, and half of the people don’t even respond once you do message them back, it’s a bunch of B.S!!!!!
It started off great, then really raised the cost of leads for service providers. For instance a "lead" cost $120 for a $400 job (if a client will even pay that), that is for every service provider that gets that lead and if you even hear from the client at all. The costs are just to high to be a provider on Thumbtack. Leads should cost but need to be more balanced toward the service providers and not just the company. Very little transparency and good luck getting a refund on leads that don't apply to you.
Long-Time User Disappointed with Lead Quality and Support We have been using Thumbtack for over 10 years, and unfortunately the platform has significantly declined. Recently, the majority of leads we receive are cold and unresponsive. We are being charged for contacts that never reply, despite multiple attempts to reach them. We have contacted support several times to report these issues and request refunds, but we have not received proper responses or resolution. At this point, it feels like many of the leads are not real or have little to no genuine intent. This raises serious concerns about the value being provided. How can we confidently recommend this platform to other small businesses when we are consistently paying for leads that do not respond? We hope to see improvements in lead quality, transparency, and customer support.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
I am very disappointed in Thumbtack Pro. While I understand there is a fee for connecting services with customers, they take money EVERY TIME someone emails you. These potential customers often email 4-5 others at a time, so the reality of you getting your $$ back is slim. If you are providing a cleaning job, you cannot even limit the size of the house, so someone with a 5-bedroom house can message you, and you pay a minimum of $80 the "lead", which they say is less competitive! The current fee system feels unfair and discourages honest service providers from continuing to provide services. As I was setting it up, leads were coming in before I even understood how to use it. I was seeing charges fly in! It was odd that in the first moments of setting it up, I had 5 leads, but then there was radio silence the following day. If you're starting and facing financial strain, it can be very stressful to see your bank account deplete with every job request, especially when you respond promptly but still don't hear back. I am exhausted by large companies taking advantage of hardworking individuals. There needs to be some middle ground! The current fee model, in which you are charged every time someone emails you, can lead to significant financial loss, making it difficult for providers to sustain their businesses or profit from their efforts. It is a shame, as I did find it easy to set up, and liked the platform. Much easier than Task Rabbit, which I am still figuring out.
I joined Thumbtack in 2020 as a life coach, and in the beginning it was a great platform. About 60 percent of my leads came from Thumbtack, and they were high quality and well aligned with my services. Over the past few years, however, the cost per lead has increased significantly while the quality of leads has declined. What has been most frustrating is the change in how lead preferences and refunds are handled. In the past, I was able to receive refunds for leads that fell outside of my scope, and Thumbtack honored agreements we had in place. For example, I do not offer interview preparation or resume reviews. I clearly communicated this to Thumbtack, and previously, if I received leads for those services, they would be refunded. Recently, however, support has stated that they can only rely on the limited preference options within their system, claim they cannot filter out these leads, and refuse to issue refunds, despite prior assurances. At this point, it has become difficult to rely on Thumbtack for consistent, high quality leads. Based on my experience, I would advise others to be cautious and closely evaluate whether the platform still makes sense for their business.
Thumbtack deactivated my account for no reason
Thumbtack is an online platform designed to connect homeowners with local service professionals across various home-related services, including home improvement, repair, cleaning, and inspection. The company facilitates the process of finding and booking trusted pros, allowing users to describe their specific project needs and receive tailored matches. With a focus on simplifying home maintenance tasks, Thumbtack serves a broad customer base, including homeowners seeking reliable professionals for projects such as landscaping, plumbing, and electrical work. The platform prioritizes user confidence by showcasing only vetted service providers and offers guarantees to ensure customer satisfaction. By streamlining the search and hiring process, Thumbtack aims to make home care accessible and efficient for its users.
This profile hasn't been claimed by the business owner.
