Ticketmaster is a leading online platform that specializes in ticket sales for a wide range of events and entertainment options. The company offers customers the ability to purchase tickets for concerts, sports events, theater performances, and various live shows through its user-friendly website, ticketmaster.ca. With a vast selection of events available, Ticketmaster serves a diverse audience, including music fans, sports enthusiasts, and theatergoers looking for convenient access to their favorite entertainment experiences. In addition to ticket sales, Ticketmaster provides event information, seating options, and customer support to enhance the purchasing experience. The platform is designed to cater to both individual consumers and event organizers, offering promotional tools and analytics to help promoters reach their target audience effectively. By combining extensive event listings with reliable customer service, Ticketmaster aims to be a trusted source for ticketing in the events and entertainment sector.
Ticketmaster receives a mixed response from consumers, with many praising the amazing shows and venues, highlighting the great experiences they have had at events. Reviewers frequently mention the ease of ordering tickets online and the convenience of sharing them digitally.
However, a significant number of complaints focus on the high fees associated with ticket purchases, with some feeling that they are often double-charged. Additionally, issues with organization at venues, such as bag storage and ticket scanning, have left some attendees frustrated. While many enjoy the performances and the overall experience, the recurring concerns about pricing and support indicate that improvements are needed. Overall, the sentiment leans positive, but there are notable areas for enhancement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.7 | 60 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 25 | 3.8 | 57 |
| Sep 25 | 2.3 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Able to order tickets easily”
“Restricting resale the way Ticketmaster did, where buyers had to pay full price, means people get stuck with $310 tic...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Events & Entertainment.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.7 out of 5 (good) | 100 out of 100 | 3.4 out of 5 (fair) | 2.0 out of 5 (poor) | 2.4 out of 5 (poor) | — | 60 |
| 4.5 out of 5 (good) | 50 out of 100 | — | — | — | — | 20,156 | |
| 4.5 out of 5 (good) | 67 out of 100 | — | — | — | — | 5,849 | |
| 1.2 out of 5 (poor) | 100 out of 100 | 1.0 out of 5 (poor) | 1.0 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,002 | |
| 4.5 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.6 out of 5 (good) | 4.1 out of 5 (good) | — | 999 |
Bottom line: Ticketmaster is #4 of 5 on overall rating in this group. On value, Dream Car Giveaways scores higher (4.6 vs 2.0).
60 reviews of Ticketmaster. Filter by what matters to you.
I purchased Oasis tickets last fall not realizing there was a Roger's Stadium that opened this past year. Ticket Master could have been much more transparent. I usually use Ticket Master fir my concert ticket purchases and I am very satisfied with Ticket Master usually.
first of all i am feeling bad i booked tickets very early and got two tickets in around 240$ but later so many people got same tickets in 140$ idk why, and i am really upset. but experience was also not that good. the money i spend i got no confortable at all.
Great venue, ease of ticketing and entry. Great show!
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Easy to purchase tickets and the app is easy to navigate.
Excessive fees added on top of the ticket cost adds negativity to the experience.
Tout était mal indiqué, on a fait une fille d’attente pour avoir accès au (par terre) pour rien, après 1h30 d’attente , ils n’ont dit que ce n’était pas à la bonne place. Ma sœur qui avait le même billet que moi, elle a raté la moitié du premier show car à la porte elle a reçu le mauvais brassalet, mauvaise couleur. La sortie de la place était épouvantable, on attendait sans aucune info sans bouger pendant 50min. L’organisation de l’événement = 0
The music!!!!!!!
I bought 4 tickets in October (the initial release) and needed to sell 2 of them. I waited to utilize the Ticketmaster Face-Value Exchange Program (which I was told to do) which opened about two weeks before the show. However, a few days before the event, Ticketmaster released "limited tickets" that they had held back. These were multiple rows of seats, including some in front and behind where my re-listed seats were. However, the price was significantly cheaper! I paid $918/ticket (Section 102W, row 20) and so these were listed at that price through the exchange. The seats Ticketmaster released were listed at around $500. This obviously had a significant impact on my tickets not selling! Why would someone pay $400 more for a similar seat? In the future, this Face-Value Exchange Program should be opened up much further ahead of the show date to give people enough time to try to sell their (super over-priced) tickets. Also, the "limited tickets" you release before the show should be the same price as the original ones. Your tickets are not cheap and people spend A LOT of money on these. Things need to be changed.
the Gallagher's were amazing! Once in a lifetime. everything was fantastic until the exit. We walked out of the stadium exit for out section (102) and did not arrive at Downsview station until 1 hour later. took us 15 min to walk from the station to the stadium prior to the concert. Go Trains were a good touch as we needed to get to Union. we were not aware of this prior, though. Though Subway was our only option.
Oasis gig was superb, bought standing floor tickets which is definitely the way to go. Great concert, nice job Liam and Noel definitely worth the wait for this long overdue reunion.
What a joke of a company Ticketmaster is. Not only do they royally rip you off with obscene ticket prices and fees and taxes on top, to organize a concert in Toronto at such a horrific venue, is such a spit in the face of their consumers. I loathe this company and the hold they have over events, and how they've priced out working class people. How they act like you've won some sort of prize by getting to go to the event after they have just rinsed your pockets after hours of headaches in online queues that barely work, and sometimes kick you out for wrongly assuming you're a bot. Greedy, disorganized, truly vile company. Hope governments step in to stop this madness.
Oasis was fantastic. The venue however was horrible. No parking, no bathrooms, no signs for subway. Shame on you greedy people.
Ticketmaster app would not allow me to transfer tickets. Leading to unexpected issues and aggravation.
The ticket purchasing experience for high-demand events is subpar: tickets become unavailable before you click on them. You basically just have to buy whatever you successfully select.
Everything was great, just one little thing that the music that was playing before the concert started was awfully loud and being that it was a country singer that night, I don’t know why they play rock.
Super formidable extra magnifique !!!!! Je le conseille à tout le monde J’ai bien aimé Michael Girard et les danseurs de révolution…Bravo à tous!! 🥰
Brilliant night. We travelled from Scotland for the gig and it was amazing. My son’s picture ended up on oasis social media. Was both my son’s first concert and they are still buzzing. No dynamic pricing in North America so got tickets at face value. Well done.
Excellente artiste qui nous en met plein la vue avec de la danse et une scène époustouflante.
Ticketmaster is a leading online platform that specializes in ticket sales for a wide range of events and entertainment options. The company offers customers the ability to purchase tickets for concerts, sports events, theater performances, and various live shows through its user-friendly website, ticketmaster.ca. With a vast selection of events available, Ticketmaster serves a diverse audience, including music fans, sports enthusiasts, and theatergoers looking for convenient access to their favorite entertainment experiences. In addition to ticket sales, Ticketmaster provides event information, seating options, and customer support to enhance the purchasing experience. The platform is designed to cater to both individual consumers and event organizers, offering promotional tools and analytics to help promoters reach their target audience effectively. By combining extensive event listings with reliable customer service, Ticketmaster aims to be a trusted source for ticketing in the events and entertainment sector.
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