Timbrwatches is a company specializing in the design and sale of fashionable jewelry, with a particular emphasis on high-quality watches. Catering to a diverse clientele, the company offers a range of timepieces that blend style and functionality, appealing to both fashion-conscious consumers and those seeking reliable accessories. Their product offerings include various designs suitable for different occasions, from casual wear to formal events. The company's online platform, timbrwatches.com, provides a user-friendly shopping experience, allowing customers to browse and purchase jewelry items conveniently. Timbrwatches targets individuals looking for unique and stylish watches that enhance their personal style, making it a go-to destination in the shopping and fashion category for jewelry enthusiasts.
Timbrwatches receives a mix of feedback from customers, showcasing both the beauty and quality of their products alongside significant concerns regarding customer service. Many reviewers praise the watches for their stylish designs and good quality, with comments highlighting the beautiful aesthetics and excellent value for money.
Positive experiences often mention prompt delivery and satisfactory customer care, particularly when issues arise. However, a notable number of customers express frustration with the company's customer service, citing poor communication and long delays in receiving replacements or responses. Complaints about product quality also surface, with some customers reporting issues with watch durability. Overall, while Timbrwatches offers appealing products, the inconsistency in customer support detracts from the overall experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 33 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2022.
| Month | Average | Reviews |
|---|---|---|
| Jul 21 | 1.0 | 1 |
| Aug 21 | — | 0 |
| Sep 21 | — | 0 |
| Oct 21 | 1.0 | 2 |
| Nov 21 | — | 0 |
| Dec 21 | 5.0 | 1 |
| Jan 22 | — | 0 |
| Feb 22 | — | 0 |
| Mar 22 | — | 0 |
| Apr 22 | — | 0 |
| May 22 | 1.0 | 1 |
| Jun 22 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 33 most recent reviews.
“Exemplorary customer care, thank you very much”
“Tried emailing them twice about a watch before I purchase and they obviously don't want to sell me one as no customer...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Jewelry.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.2 out of 5 (good) | 67 out of 100 | 3.8 out of 5 (good) | 4.2 out of 5 (good) | 4.6 out of 5 (good) | — | 33 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.9 out of 5 (poor) | 1.3 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 3.0 out of 5 (fair) | 2.7 out of 5 (poor) | +12% | 368 |
Bottom line: Timbrwatches is #2 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 3.8).
33 reviews of Timbrwatches. Filter by what matters to you.
Over a year ago
Wonderful looking watch, brought as a birthday present. Looks and feels good quality. Engraving was a nice touch too. Many thanks
Over a year ago
Fantastic Service from start to end and the watch is really good quality.
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I have now bought two of their watches and extremely impressed with the presentation, quality and the attention to detail. As a watch fanatic I have to say they are excellent value for money compared to some others on the market. I would definitely recommend these watches.
Wonderful looking watch, brought as a birthday present. Looks and feels good quality. Engraving was a nice touch too. Many thanks
Fantastic Service from start to end and the watch is really good quality.
I bought myself a Timbr watch for Christmas, and I love it. Delivery was on time, and the service i received throughout was exceptional. My watch is beautifully designed and at a reasonable price. 10/10 would recommend.
Not one thing I can fault, perfect watch perfect delivery and perfect price, live the gift boxit came in too, definitely recommend timbrwatches
Tried emailing them twice about a watch before I purchase and they obviously don't want to sell me one as no customer service at all which is a shame. I will go elsewhere and not bother them again.
Absolutely Shocking customer service!!!! Avoid at all cost. you won't receive any correspondence or your money back if purchasing through website. I MADE my purchase a while back on ETSY, which got cancelled twice. Ellie was apologetic and said etsy some how cancelled 6 of her orders. I recieved a refund twice. I then purchased on their website as I really liked this watch and wanted to give this to my fiance on our wedding day on 26th May. i personalised it, which i havent yet recieved a mock up design or any correspondence from them. i should have recieved the watch on 11th May, Which I haven't yet recieved. I have tried to email, contact them through their website ( which you cant do), messaged through Etsy ect. Still nothing. I have requested a refund if my order will not be here on time. so sad as the items you sell seem to be beautiful but I cant help buy think all your good reviews are fake
Good quality watch
Awful customer service. Had issues with the product which the company said they would fix/replace. I sent the watch back and now 3 months down the line still don't have a replacement or any engagement from the company. They just ignore messages.
Terrible quality products and extremely poor customer service. I bought one of their watches last year as a Christmas present for my husband. The watch arrived with the back completely detached. The issue was raised with the seller; they apologised and a new one was sent out. Once I gifted this watch to my husband of course the first thing he did was try to adjust it with the tool provided. The tool was horrendous. Extremely flimsy; simply not fit for purpose. I raised this issue with the seller who again apologised and sent out a replacement tool. A few months later, my husband noticed that the watch was full of condensation. He raised this with the company who (you guessed it) apologised and asked him to return the watch so they could take a look and either fix it or issue a replacement. The watch was returned; weeks went by and he hadn't heard anything. He chased the company only to get no response. He sent a further 4 messages before any response was received. They advised a replacement had been issued but perhaps stuck in transit. They also advised that they would raise a case with the courier and in the meantime, issue a replacement to avoid any further delay and frustration. Over a month later and there is still no sign of his replacement watch and funnily enough, no response to any of his messages. We are now out of pocket and without the product. Highly recommend that you AVOID this company.
I have to say that the watch was lovely. However the strap was so fragile that when resizing it to my wrist dimensions the pins that held the links together were so tight that, firstly, the pin removal tool broke all the replacement heads trying to remove them. When I finally managed to loosen the pins, they were still so tight that when pulled out, one of the non removal links broke...because...wood and weak. I contacted Timber Watches by email explaining the situation and sending photos of the issue, not asking for a free replacement or a refund, but just if they did a repair service....the one star is for not even bothering to reply. I gave you £120 you could at least give me some email assistance with your product. I might be just one customer and certainly wont make or break you, but I wont be shopping with you again.
Really nice looking watch,needed a new dress watch and this fitted the bill perfectly. Free engraving was a bonus and the price was extremely good value.
Fabulous watch and service to match. Exemplorary customer care, thank you very much
Beautiful stylish elegant design will definitely purchase another one
Beautiful product. Prompt, problem free delivery.
Second watch I buy from the company. They are beautiful and amazing quality. I have gifted my husband and my father and both have loved their gifts.
This is on Etsy and seller is TimbrWatches. It took me months to find the right gift for my son on his wedding day. It will already be an emotional day bc his father passed away right after retirement from law enforcement. His father passed down the love of watches, and thought this unusual watch would be a nice idea that includes a part of his father. The wedding is April 30. I purchased this weeks ago. The issue is the engraving. We went back and forth. I cut and paste what I wanted to say, got the font right. But never corrected the misspelled words a few times. It forever to for Ellie’s responses. Just now, she said there is not enough time to correct it, as of now bc the wedding is Friday. The 30th. The heartbreak is real. On top of not having my sons gift when we are to exchange our personal gifts. I’ve cried over this insult. I’m here to find a Hail Mary pass, you could help me with
Absolutely gorgeous watch , delivered quickly and well packaged . Was missing the screwdriver kit, contacted customer services and dealt with promptly and efficiently. Would definitely buy from here again !
Other half absolutely loves his watch. Great service. The watch is just beautiful, different to other watches out there. 5 stars all round.
Ordered marble sun watch. Amazing customer service with excellent communication and managed to add a very old image onto the back of the watch for a personalized touch. Watch is lovely quality. Comes in a lovely wooden box. Quick delivery. Very impressed and will definitely order again in the future. Many thanks
Timbrwatches is a company specializing in the design and sale of fashionable jewelry, with a particular emphasis on high-quality watches. Catering to a diverse clientele, the company offers a range of timepieces that blend style and functionality, appealing to both fashion-conscious consumers and those seeking reliable accessories. Their product offerings include various designs suitable for different occasions, from casual wear to formal events. The company's online platform, timbrwatches.com, provides a user-friendly shopping experience, allowing customers to browse and purchase jewelry items conveniently. Timbrwatches targets individuals looking for unique and stylish watches that enhance their personal style, making it a go-to destination in the shopping and fashion category for jewelry enthusiasts.
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