Very slow in delivering materials and…
Very slow in delivering materials and lack of stock

Toolots, Inc. is an international B2B online marketplace that specializes in providing factory direct industrial equipment, parts, and supplies. The company aims to connect manufacturers and suppliers with businesses seeking reliable industrial solutions. By offering a diverse range of products, Toolots caters primarily to small and medium-sized enterprises that require efficient and cost-effective equipment to support their operations. With a user-friendly platform, Toolots enables customers to browse and purchase a wide variety of industrial goods, facilitating a streamlined buying process. The company emphasizes the importance of reliability and speed in fulfilling customer needs, making it a valuable resource for businesses in various industries looking to enhance their productivity through quality equipment and supplies.
Toolots receives a mixed reception from customers, with a significant number expressing dissatisfaction primarily due to poor customer service and issues with order fulfillment. Many reviewers report frustrating experiences, such as receiving damaged items, not receiving orders at all, and encountering unresponsive customer service when seeking assistance.
Despite these complaints, some customers appreciate the competitive pricing and quality of the products, noting that items arrive quickly when available. However, the inventory management system appears to be problematic, with several customers highlighting issues like items being out of stock without prior notice. Overall, while there are positive remarks about product quality and pricing, the overwhelming number of negative experiences regarding service and order issues leads to a predominantly negative sentiment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.0 | 130 | 100% | +1.1 | ● Low |
Monthly average rating from reviews written by people · latest review Nov 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 2.0 | 4 |
| Jan 25 | 2.5 | 4 |
| Feb 25 | 1.6 | 7 |
| Mar 25 | 2.0 | 4 |
| Apr 25 | 2.0 | 4 |
| May 25 | 2.3 | 6 |
| Jun 25 | 1.0 | 6 |
| Jul 25 | 1.4 | 5 |
| Aug 25 | 1.0 | 2 |
| Sep 25 | 2.3 | 3 |
| Oct 25 | 2.1 | 15 |
| Nov 25 | 2.6 | 7 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 130 most recent reviews.
“The pump was just what we needed at a great price and got to us fairly quickly”
“Customer service is abysmal and absolutely unacceptable”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Industrial Equipment.
| Company | Overall | Legit | Quality | Service | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.0 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 1.9 out of 5 (poor) | 2.1 out of 5 (poor) | −8% | 130 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | — | — | — | 35 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | — | 25 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.8 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 5.0 out of 5 (good) | 4.8 out of 5 (good) | — | 217 |
Bottom line: Toolots is #5 of 5 on overall rating in this group. On quality, Line Marker Paint scores higher (5.0 vs 1.8).
130 reviews of Toolots. Filter by what matters to you.
Very slow in delivering materials and lack of stock
My Order was placed with a company called RPM hardware. I received an email stating that the order was placed but had to call a few days later since I never received an email stating that the order had been filled. However after my call the order was filled and shipped. On the bright side I really like the lights, they are bright and fit perfectly. I removed the plastic lens cover and used my original glass lens and it works perfect. Couldn’t be happier about the price and the lights. Just a bit confusing considering the multiple company names. I would have given 5 stars without the confusion.
It was difficult getting in touch with customer Service by phone and I still haven't recieved my items.
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Toolots, Inc. is an international B2B online marketplace that specializes in providing factory direct industrial equipment, parts, and supplies. The company aims to connect manufacturers and suppliers with businesses seeking reliable industrial solutions. By offering a diverse range of products, Toolots caters primarily to small and medium-sized enterprises that require efficient and cost-effective equipment to support their operations. With a user-friendly platform, Toolots enables customers to browse and purchase a wide variety of industrial goods, facilitating a streamlined buying process. The company emphasizes the importance of reliability and speed in fulfilling customer needs, making it a valuable resource for businesses in various industries looking to enhance their productivity through quality equipment and supplies.
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