Torque Electric is a specialist electric bike shop located in Surbiton, UK, dedicated to providing high-quality electric bicycles from trusted brands. The company aims to enhance outdoor experiences and promote a healthy, active lifestyle through electric cycling. Customers can explore a variety of eBike models, taking advantage of free test rides to find the right fit for their commuting and leisure needs. In addition to sales, Torque Electric offers servicing and repair packages to ensure customers' bikes remain in optimal condition. The shop also provides guidance for new eBike users, including maintenance tips and resources to help them understand the features of electric bicycles. With a focus on accessibility and customer satisfaction, Torque Electric caters to individuals looking to transition to electric biking as a sustainable travel option.
Torque Electric consistently receives high praise for its exceptional customer service and quality electric bikes. Reviewers highlight the friendly and knowledgeable staff, particularly noting how team members like Kathee and Elliot provide expert advice and personalized assistance throughout the purchasing process.
Many customers express satisfaction with their electric bikes, describing them as great products that meet their needs. The quick delivery and fair pricing also contribute to the positive experiences shared by consumers. While there are no significant complaints, one reviewer mentioned a lack of clear instructions for a product, which they had to research independently. Overall, Torque Electric stands out for its commitment to customer satisfaction and quality service, making it a highly recommended choice for electric bikes.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 5.0 | 43 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 5.0 | 1 |
| Aug 24 | 5.0 | 1 |
| Sep 24 | 5.0 | 3 |
| Oct 24 | 5.0 | 4 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | 5.0 | 2 |
| Jan 25 | 5.0 | 1 |
| Feb 25 | 5.0 | 2 |
| Mar 25 | 5.0 | 1 |
| Apr 25 | 5.0 | 3 |
| May 25 | 5.0 | 3 |
| Jun 25 | 5.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 43 most recent reviews.
“TORQUE - a tout fait pour réparer une malencontreuse erreur d'envoi (aussitôt que je les en ai informé ) - ils ont pr...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Sports Equipment.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
 | 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 0% | 43 |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 0% | 343 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | 25 | |
| 2.4 out of 5 (poor) | 100 out of 100 | 2.6 out of 5 (poor) | — | 25 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 25 |
Bottom line: Torque Electric is #2 of 5 on overall rating in this group.
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Quick answers to the questions people ask most.
Torque Electric specializes in electrical services for residential and commercial properties. We handle installations, repairs, maintenance, and electrical system upgrades. Our certified electricians work on everything from basic wiring to complex electrical projects.
Our standard business hours are Monday through Friday from 8:00 AM to 5:00 PM. We also offer emergency electrical services outside of regular hours for urgent situations. Please call our main number to schedule appointments or emergency service.
You can reach us by phone during business hours for scheduling and inquiries. We also accept service requests through our website contact form. For emergency electrical issues, we have a dedicated emergency contact line available.
We offer consultations to assess your electrical needs and provide project estimates. The specifics of our estimate process depend on the type and scope of work required. Contact us directly to discuss your project and our estimate procedures.
Yes, all of our electricians are properly licensed and certified to perform electrical work. We maintain comprehensive insurance coverage for our business and employees. This ensures that all work is performed to code and our customers are protected.
We provide electrical services to customers in our local service area and surrounding communities. Our service radius allows us to respond efficiently to both routine appointments and emergency calls. Please contact us to confirm if we service your specific location.
Yes, we provide electrical services for both residential homes and commercial businesses. Our team has experience with various types of electrical systems and project sizes. We can handle everything from home rewiring to commercial electrical installations.
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For immediate electrical emergencies, ensure your safety first by turning off power at the main breaker if possible. Do not attempt to fix electrical problems yourself, as this can be dangerous. Contact our emergency service line for prompt professional assistance.
We stand behind the quality of our electrical work and provide warranties on our services. The specific terms and duration of warranties vary depending on the type of work performed. We'll discuss warranty details with you before beginning any project.
Yes, we ensure all electrical work meets current local and national electrical codes. Our licensed electricians stay updated on code requirements and safety standards. We can also help bring older electrical systems up to current code compliance.
We accept various payment methods for your convenience, including cash, checks, and major credit cards. Payment terms and methods will be discussed when we provide your service estimate. We strive to make the payment process as convenient as possible for our customers.
We aim to respond to service calls as promptly as possible based on our current schedule and the urgency of your needs. Emergency electrical issues receive priority scheduling for same-day or next-day service when possible. Contact us to discuss timing for your specific electrical needs.
Torque Electric is a specialist electric bike shop located in Surbiton, UK, dedicated to providing high-quality electric bicycles from trusted brands. The company aims to enhance outdoor experiences and promote a healthy, active lifestyle through electric cycling. Customers can explore a variety of eBike models, taking advantage of free test rides to find the right fit for their commuting and leisure needs. In addition to sales, Torque Electric offers servicing and repair packages to ensure customers' bikes remain in optimal condition. The shop also provides guidance for new eBike users, including maintenance tips and resources to help them understand the features of electric bicycles. With a focus on accessibility and customer satisfaction, Torque Electric caters to individuals looking to transition to electric biking as a sustainable travel option.
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