Total Wine & More is a retail chain specializing in wine, beer, and spirits with locations across the United States. The company operates large-format stores that offer an extensive selection of alcoholic beverages from various producers and price points. They also provide customer education services and may offer wine tastings and other promotional events at their retail locations.
Totalwine receives a mix of praise and criticism from its customers. Many reviewers highlight the impressive selection of wines and the knowledgeable staff, particularly during the popular weekend wine tastings, which are described as fantastic.
The store is noted for its competitive prices and is a reliable choice for everyday shopping and special occasions. However, some customers express disappointment with their experiences, particularly regarding inventory issues and inconsistent staff knowledge. A few mention frustrating waits and a confusing store layout, which detracts from the overall shopping experience. Despite these drawbacks, the majority appreciate the quality of products and the helpfulness of the staff. Overall, Totalwine is viewed positively, with a strong emphasis on its wine offerings and customer service.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beverages & Drinks.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| — | 67 out of 100 | — | 0 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 51 | |
| 3.8 out of 5 (good) | 100 out of 100 | — | 25 | |
| 2.8 out of 5 (fair) | 67 out of 100 | — | 6 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 1,000 |
12 reviews of Totalwine. Filter by what matters to you.
The selection is impressive and I appreciate the wine tastings they offer. However, the store layout is confusing and it takes forever to find anything. Also had to wait in line for 15 minutes during a weekday afternoon visit.
Close to my house which is nice. The beer selection is solid but I've had hit-or-miss experiences with staff knowledge. Some are very helpful, others seem disinterested.
They have most of what I'm looking for but prices seem a bit high compared to some other liquor stores in the area. The craft beer section is well-curated though.
Quick answers to the questions people ask most.
Most Total Wine & More locations are open Monday through Saturday from 9 AM to 10 PM, and Sunday from 10 AM to 8 PM. Store hours may vary by location and during holidays, so it's recommended to check your local store's specific hours online or by calling ahead.
Yes, Total Wine & More offers delivery services in select markets through their website and mobile app. Delivery availability, fees, and minimum order requirements vary by location and local regulations.
Total Wine & More accepts returns of unopened merchandise with a receipt within 30 days of purchase. Due to state regulations, alcohol returns may have specific restrictions, so it's best to contact your local store for details.
Yes, Total Wine & More offers a free loyalty program called Wine & Rewards. Members earn points on purchases, receive exclusive offers, and get access to special events and tastings.
Yes, many Total Wine & More locations host regular wine tastings, spirits tastings, and educational events. Event schedules vary by location and can be found on their website or by contacting your local store.
Yes, Total Wine & More offers online ordering with in-store pickup options. You can browse their selection online, place your order, and pick it up at your chosen location at your convenience.
Total Wine & More accepts major credit cards, debit cards, cash, and gift cards. Some locations may also accept mobile payment options like Apple Pay and Google Pay.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Total Wine & More offers a price matching policy for identical products sold by local competitors. The policy has specific terms and conditions, so it's recommended to speak with store management for details.
You can contact Total Wine & More customer service through their website's contact form, by calling their customer service line, or by speaking with staff at any store location. Store-specific phone numbers are available on their website's store locator.
Total Wine & More is a retail chain specializing in wine, beer, and spirits with locations across the United States. The company operates large-format stores that offer an extensive selection of alcoholic beverages from various producers and price points. They also provide customer education services and may offer wine tastings and other promotional events at their retail locations.
