Total Wine & More is a retail chain specializing in wine, beer, and spirits with locations across the United States. The company operates large-format stores that offer an extensive selection of alcoholic beverages from various producers and price points. They also provide customer education services and may offer wine tastings and other promotional events at their retail locations.
Totalwine receives a mix of praise and criticism from its customers. Many reviewers highlight the impressive selection of wines and the knowledgeable staff, particularly during the popular weekend wine tastings, which are described as fantastic.
The store is noted for its competitive prices and is a reliable choice for everyday shopping and special occasions. However, some customers express disappointment with their experiences, particularly regarding inventory issues and inconsistent staff knowledge. A few mention frustrating waits and a confusing store layout, which detracts from the overall shopping experience. Despite these drawbacks, the majority appreciate the quality of products and the helpfulness of the staff. Overall, Totalwine is viewed positively, with a strong emphasis on its wine offerings and customer service.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beverages & Drinks.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| — | 67 out of 100 | — | 0 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 51 | |
| 3.8 out of 5 (good) | 100 out of 100 | — | 25 | |
| 2.8 out of 5 (fair) | 67 out of 100 | — | 6 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 1,000 |
12 reviews of Totalwine. Filter by what matters to you.
Had to return a bottle of wine that had gone bad and they handled it without any issues. The manager was very understanding and even recommended a similar wine. This is why I keep coming back.
Love shopping here for wine and spirits. The staff is knowledgeable and always willing to help me find what I'm looking for. Prices are competitive too.
As someone who collects wine, this is my go-to spot. They carry both affordable everyday wines and premium bottles for special occasions. The staff in the wine section really knows their stuff and has given me some excellent recommendations. The rewards program is a nice bonus too.
The weekend wine tastings are fantastic! It's a great way to try new wines before buying. The staff running the tastings are passionate and educational. Store can get busy but the experience is worth it.
Quick answers to the questions people ask most.
Most Total Wine & More locations are open Monday through Saturday from 9 AM to 10 PM, and Sunday from 10 AM to 8 PM. Store hours may vary by location and during holidays, so it's recommended to check your local store's specific hours online or by calling ahead.
Yes, Total Wine & More offers delivery services in select markets through their website and mobile app. Delivery availability, fees, and minimum order requirements vary by location and local regulations.
Total Wine & More accepts returns of unopened merchandise with a receipt within 30 days of purchase. Due to state regulations, alcohol returns may have specific restrictions, so it's best to contact your local store for details.
Yes, Total Wine & More offers a free loyalty program called Wine & Rewards. Members earn points on purchases, receive exclusive offers, and get access to special events and tastings.
Yes, many Total Wine & More locations host regular wine tastings, spirits tastings, and educational events. Event schedules vary by location and can be found on their website or by contacting your local store.
Yes, Total Wine & More offers online ordering with in-store pickup options. You can browse their selection online, place your order, and pick it up at your chosen location at your convenience.
Total Wine & More accepts major credit cards, debit cards, cash, and gift cards. Some locations may also accept mobile payment options like Apple Pay and Google Pay.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Total Wine & More offers a price matching policy for identical products sold by local competitors. The policy has specific terms and conditions, so it's recommended to speak with store management for details.
You can contact Total Wine & More customer service through their website's contact form, by calling their customer service line, or by speaking with staff at any store location. Store-specific phone numbers are available on their website's store locator.
Total Wine & More is a retail chain specializing in wine, beer, and spirits with locations across the United States. The company operates large-format stores that offer an extensive selection of alcoholic beverages from various producers and price points. They also provide customer education services and may offer wine tastings and other promotional events at their retail locations.
