Tracksmith is an independent running brand that specializes in premium performance running gear, apparel, and accessories. The company is dedicated to celebrating the competitive spirit of amateur runners and aims to inspire individuals in their pursuit of excellence in the sport. Tracksmith offers a range of high-quality products designed for racing, training, and various weather conditions, making it a suitable choice for both casual and serious runners. In addition to its product offerings, Tracksmith fosters a sense of community through organized running events and programs at their Trackhouses in cities like Boston, New York City, and London. The company also supports the Tracksmith Foundation, which seeks to enhance access to Track & Field opportunities for more participants. With a focus on the culture of running, Tracksmith caters to customers who value performance, quality, and the rich tradition of the sport.
Tracksmith receives mixed feedback from customers, with a notable divide between product quality and customer service. Many reviewers praise the quality of the apparel, describing it as "great" and "fantastic," with some highlighting quick delivery times as a positive aspect.
However, a significant number of consumers express frustration with the company's customer service, citing issues such as unresponsive support, difficulties with returns, and problems with order fulfillment. Complaints about receiving incorrect items and being charged unexpected customs duties also emerge frequently. While some customers appreciate the quality and performance of the running gear, the overall sentiment is marred by the lack of effective communication and support from Tracksmith.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 20 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jan 2025.
| Month | Average | Reviews |
|---|---|---|
| Mar 24 | 5.0 | 1 |
| Apr 24 | 2.0 | 1 |
| May 24 | 2.0 | 1 |
| Jun 24 | — | 0 |
| Jul 24 | — | 0 |
| Aug 24 | — | 0 |
| Sep 24 | 5.0 | 1 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | 1.0 | 1 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | 2.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 20 most recent reviews.
“Great quality and quick delivery”
“Terrible/no customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Clothing Stores.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.9 out of 5 (fair) | 100 out of 100 | 2.1 out of 5 (poor) | 3.9 out of 5 (good) | 3.5 out of 5 (good) | — | 20 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.8 out of 5 (poor) | 1.9 out of 5 (poor) | +15% | 295 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | −3% | 125 | |
| 3.0 out of 5 (fair) | 100 out of 100 | 2.7 out of 5 (poor) | — | — | −20% | 100 |
Bottom line: Tracksmith is #4 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 2.1).
20 reviews of Tracksmith. Filter by what matters to you.
Unfortunately had to do a return, did like the quality. The return went a bit askew as I started getting emails (after the return was completed and refunded) saying essentially you're running out of time to return your item. Which means their returns need a tweak as that was a little bit alarming.
Have spent thousands on their kit. It really is that good. So why only 3 stars? 1 - The website is useless on mobile and tablet. Freezes, crashes and generally unusable. 2 - It's not much better on desktop. 3 - Their fraud system routinely cancels your orders. It's a massive pain and the only way around it to order off wifi. 4 - The customer service is non existent. Been messaging a week with "where is the order, why it it sat at unfulfilled". Nana. Nowt. Zilch. So - amazing kit. If only they put as much effort into everything elese.
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Polarized pattern: few middle ratings. 40% of recent reviews are 4–5★ and 50% are 1–2★.
Tracksmith is an independent running brand that specializes in premium performance running gear, apparel, and accessories. The company is dedicated to celebrating the competitive spirit of amateur runners and aims to inspire individuals in their pursuit of excellence in the sport. Tracksmith offers a range of high-quality products designed for racing, training, and various weather conditions, making it a suitable choice for both casual and serious runners. In addition to its product offerings, Tracksmith fosters a sense of community through organized running events and programs at their Trackhouses in cities like Boston, New York City, and London. The company also supports the Tracksmith Foundation, which seeks to enhance access to Track & Field opportunities for more participants. With a focus on the culture of running, Tracksmith caters to customers who value performance, quality, and the rich tradition of the sport.
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