Great quality and quick delivery
Great quality and quick delivery

Tracksmith is an independent running brand that specializes in premium performance running gear, apparel, and accessories. The company is dedicated to celebrating the competitive spirit of amateur runners and aims to inspire individuals in their pursuit of excellence in the sport. Tracksmith offers a range of high-quality products designed for racing, training, and various weather conditions, making it a suitable choice for both casual and serious runners. In addition to its product offerings, Tracksmith fosters a sense of community through organized running events and programs at their Trackhouses in cities like Boston, New York City, and London. The company also supports the Tracksmith Foundation, which seeks to enhance access to Track & Field opportunities for more participants. With a focus on the culture of running, Tracksmith caters to customers who value performance, quality, and the rich tradition of the sport.
Tracksmith receives mixed feedback from customers, with a notable divide between product quality and customer service. Many reviewers praise the quality of the apparel, describing it as "great" and "fantastic," with some highlighting quick delivery times as a positive aspect.
However, a significant number of consumers express frustration with the company's customer service, citing issues such as unresponsive support, difficulties with returns, and problems with order fulfillment. Complaints about receiving incorrect items and being charged unexpected customs duties also emerge frequently. While some customers appreciate the quality and performance of the running gear, the overall sentiment is marred by the lack of effective communication and support from Tracksmith.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 20 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jan 2025.
| Month | Average | Reviews |
|---|---|---|
| Mar 24 | 5.0 | 1 |
| Apr 24 | 2.0 | 1 |
| May 24 | 2.0 | 1 |
| Jun 24 | — | 0 |
| Jul 24 | — | 0 |
| Aug 24 | — | 0 |
| Sep 24 | 5.0 | 1 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | 1.0 | 1 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | 2.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 20 most recent reviews.
“Great quality and quick delivery”
“Terrible/no customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Clothing Stores.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.9 out of 5 (fair) | 100 out of 100 | 2.1 out of 5 (poor) | 3.9 out of 5 (good) | 3.5 out of 5 (good) | — | 20 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.8 out of 5 (poor) | 1.9 out of 5 (poor) | +15% | 295 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | −3% | 125 | |
| 3.0 out of 5 (fair) | 100 out of 100 | 2.7 out of 5 (poor) | — | — | −20% | 100 |
Bottom line: Tracksmith is #4 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 2.1).
20 reviews of Tracksmith. Filter by what matters to you.
Great quality and quick delivery
Hey thanks a lot for the vaucher of the pr( personal records) . I think it’s a really nice way to keep customer involved in your brand . Plus I would like to add that I m super happy with all the items I purchased . Great quality and great cut . I wish you are gonna keep the quality as good as it is . Long life to tracksmith :)
Ordered on Monday for international shipping and instantly received a text with an ETA on the following week which is standard for international shipping, received my gear that week! & they honoured a discount code which didn’t come through on the website..thank you! I was a little hesitant given the price but glad I purchased now, having ordered the session shorts and session T-shirts both XL the fit, comfort and ability to keep you dry/comfortable on a run is fantastic. Will shop again
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Polarized pattern: few middle ratings. 40% of recent reviews are 4–5★ and 50% are 1–2★.
This has to be the fastest delivery of all time. Ordered on a Sunday, Shipped on Monday from US, arrived on Tuesday in Europe after customs. Can’t complain a single bit, about 14 days earlier than it was promised. Products are high quality as always (what I do expect considering the price).
Fantastic running kit, looks stylish and performs very well. I like that delivery to the UK doesn’t involve customs forms and generally comes within a couple of days. I’ve worn the vests and shorts for half and full marathons and found them perfect. Website is a bit clunky, with the product lister page being good, but if you select different colour ways pressing back on the browser takes loads of clicks as it cycles through all the colours you’ve looked at first. Also, the GB store is finicky and sometimes displays prices in GBP but sometimes gets stuck on USD for no reason.
I have been running for a year and wanted a reward. Tracksmith clothing was that 50lbs lost reward. I am 6'2" and 189lbs. I purchased a singlet, t-shirt and session pants. The pants are the softest pants I have ever owned, and I will love them. (size L). The shirt and singlet are a perfect length, and the fit is exceptional. Great quality product. I will certainly be purchasing from them again. My wife may not love the price, but wow it is nice stuff.
Amazing, quality products. super design, quality and feel. It's worth asking their customer services on sizing, I found that some items I was a M and others S. The feedback and response time from the team on a replacement sweater was within hours. My only request would be to set up a UK site / postage options as the US Tax and shipping does make it a tad pricey. But the gear is utterly excellent.
Tracksmith is an independent running brand that specializes in premium performance running gear, apparel, and accessories. The company is dedicated to celebrating the competitive spirit of amateur runners and aims to inspire individuals in their pursuit of excellence in the sport. Tracksmith offers a range of high-quality products designed for racing, training, and various weather conditions, making it a suitable choice for both casual and serious runners. In addition to its product offerings, Tracksmith fosters a sense of community through organized running events and programs at their Trackhouses in cities like Boston, New York City, and London. The company also supports the Tracksmith Foundation, which seeks to enhance access to Track & Field opportunities for more participants. With a focus on the culture of running, Tracksmith caters to customers who value performance, quality, and the rich tradition of the sport.
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