TRAKKA is a Sydney-based company specializing in the design and manufacturing of luxury campervans and premium motorhomes. With over 53 years of industry experience, the company focuses on delivering high-quality vehicles built on reputable platforms such as Volkswagen, Fiat, and Mercedes-Benz. TRAKKA's product range includes various models like the Torino, Akuna, and Jabiru, all designed to combine comfort and innovation for adventurous travelers. The company targets outdoor enthusiasts and families looking for reliable and stylish vehicles to explore Australia. In addition to manufacturing campervans and motorhomes, TRAKKA offers a selection of accessories and van conversion gear, ensuring customers are well-equipped for their journeys. With a commitment to after-sales support, TRAKKA aims to provide a comprehensive experience for those seeking to embark on a lifetime of adventure.
Trakka receives high praise for its helpful service and quality vehicles, with many reviewers noting the professionalism and friendliness of the staff. Customers appreciate the ease of ordering parts and the prompt delivery, often highlighting the organized nature of the service.
However, some consumers express frustration with communication, citing delays in responses and instances where their questions were not directly answered. A few reviews mention dissatisfaction with the quality of workmanship, particularly concerning expensive purchases. Despite these criticisms, the overall sentiment remains positive, with a significant majority of reviewers satisfied with their experiences. Trakka is recognized for its commitment to customer service, making it a reliable choice for vehicle needs.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 24 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 5.0 | 1 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | 4.0 | 1 |
| Apr 25 | 4.8 | 6 |
| May 25 | 4.5 | 6 |
| Jun 25 | 4.3 | 4 |
| Jul 25 | 4.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 24 most recent reviews.
“Everything was attended to and resolved”
“Poor quality of workmanship and not great customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.7 out of 5 (good) | 4.8 out of 5 (good) | — | 24 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.2 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.4 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 |
Bottom line: TRAKKA is #3 of 5 on overall rating in this group. On quality, ThePackengers scores higher (4.3 vs 3.7).
24 reviews of TRAKKA. Filter by what matters to you.
Over a year ago
Helpful advice in choosing parts. Ease of ordering.
Over a year ago
The only difficulty I experienced was communication. It was impossible to speak with anyone and although some emails were responded to within a day, some took up to two weeks before I got a response.
Over a year ago
Everything was attended to and resolved.
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Disliked having to buy additional parts to install the engine guard. The bolts required were listed with the wrong thread pattern so emails and phone calls were required to sort out the issue along with an additional trip to get another set of bolts. Why don’t they come with the product.
Helpful advice in choosing parts. Ease of ordering.
The only difficulty I experienced was communication. It was impossible to speak with anyone and although some emails were responded to within a day, some took up to two weeks before I got a response.
Everything was attended to and resolved.
Trakka have always been very helpful with any issues. I have been able to contact them when needed for advice. 12 monthly house services have kept my vehicle chugging along happily.
I ordered four individual parts for my vehicle which was processed and sent with tracking within the specified time and all pieces arrived in perfect condition. Very happy with the products and service. Thank you
Organised and very helpful staff. Job was done to a high standard.
Great friendly service, Fast delivery. Thank You.
The person I dealt with was very helpful and accommodating. even after the sale. if I was to purchase a new van I would definitely speak with this guy even though he might not be in the sales area.
Friendly staff, quick response, got the correct parts and delivered quickly. All this was done online & on email.
Poor quality of workmanship and not great customer service. Needs to look after customers that are buying expensive motorhomes. Half filling a diesel tank on a $250k purchase is ridiculous.
Good helpful customer service. Conversion service well done.
A quality service, with all aspects of the Trakkadu checked and sorted - with a warranty issue dealt with promptly without question - a pleasure to.deal.with
We purchased a Jabiiru J2 (AWD long wheelbase/high roof Mercedes Sprinter) some 14 months ago. We have been absolutely delighted with the way it handles and the quality fit-out. We recently had it in for its 12 month service which was very reasonably priced and were very happy with the report and tips received from Daniel. Trakka are clearly a trustworthy and quality company with a great range and excellent after sales service.
Quick response & delivery.
Easy to deal with
Thanks again,Trakka, friendly courteous attention fixed everything except the diesel cooker maybe a replacement is required
Great turnaround fix for our sliding door fly screen! Thank you.
Friendly staff. Long but enjoyable wait for vehicle with tea/coffee available.Helpful handover of vehicle.However some dirty handprints on various sections of the vehicle were hard to remove(after the vehicle was delivered newly washed).Horrix clips for blinds were not available and we were to be advised where we could get them from but have not heard anything as yet.
TRAKKA is a Sydney-based company specializing in the design and manufacturing of luxury campervans and premium motorhomes. With over 53 years of industry experience, the company focuses on delivering high-quality vehicles built on reputable platforms such as Volkswagen, Fiat, and Mercedes-Benz. TRAKKA's product range includes various models like the Torino, Akuna, and Jabiru, all designed to combine comfort and innovation for adventurous travelers. The company targets outdoor enthusiasts and families looking for reliable and stylish vehicles to explore Australia. In addition to manufacturing campervans and motorhomes, TRAKKA offers a selection of accessories and van conversion gear, ensuring customers are well-equipped for their journeys. With a commitment to after-sales support, TRAKKA aims to provide a comprehensive experience for those seeking to embark on a lifetime of adventure.
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